Technical Support Specialist Resume Example
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TECHNICAL SUPPORT SPECIALIST
Professional Summary
Collaborative Technology graduate skilled in project collaboration and meeting customer expectations.
Skills
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Work History
Technical Support Specialist, 08/2019 to Current
Bellevue Building Supply, Inc. – Schenectady , NY
Bellevue Building Supply, Inc. – Schenectady , NY
- Logged and tracked all issues via an online remedy ticketing system.
- Modified existing databases to meet unique needs and goals determined during initial evaluation and planning process using SQL.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Broke down and evaluated user problems using test scripts, personal expertise and probing questions.
- Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Patched software and installed new versions to eliminate security problems and protect data.
Behavioral Therapist, 04/2016 to 07/2018
Cerner – Odessa , TX
Cerner – Odessa , TX
- Provided one on one therapy sessions with children that have mental disabilities which included Autism Spectrum Disorder, Shaken Baby Syndrome, Down Syndrome, Epilepsy and Cerebral Palsy.
- Worked with interdisciplinary team to develop treatment plans.
- Tracked progress according to goals for all interventions.
- Documented information by graphing all behavioral outcome and daily written reports.
- Provided shadowing for new hires and assisted in training by showing how to do daily therapy programs.
Sales Associate, 04/2014 to 12/2015
Total Wine – Vancouver , WA
Total Wine – Vancouver , WA
- Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
- Assisted customers with prompt and polite support in-person and via telephone.
- Improved operational efficiencies while managing work requests, store inventory, equipment transactions, new purchase orders and pricing needs.
Education
Master of Science: Computer Information Systems, 03/2019
Boston University - City, State
Boston University - City, State
Bachelor of Science: Information Systems And Technology, 01/2017
California State University - City, State
Cyber Security club American Medical Student Association
California State University - City, State
Associates of Arts: Liberal Arts And Sciences, 2017
City, State
City, State
Work History
Technical Support Specialist, 08/2019 to Current
Company Name – City, State
Company Name – City, State
- Logged and tracked all issues via an online remedy ticketing system.
- Modified existing databases to meet unique needs and goals determined during initial evaluation and planning process using SQL.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Broke down and evaluated user problems using test scripts, personal expertise and probing questions.
- Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Patched software and installed new versions to eliminate security problems and protect data.
Behavioral Therapist, 04/2016 to 07/2018
Company Name – City, State
Company Name – City, State
- Provided one on one therapy sessions with children that have mental disabilities which included Autism Spectrum Disorder, Shaken Baby Syndrome, Down Syndrome, Epilepsy and Cerebral Palsy.
- Worked with interdisciplinary team to develop treatment plans.
- Tracked progress according to goals for all interventions.
- Documented information by graphing all behavioral outcome and daily written reports.
- Provided shadowing for new hires and assisted in training by showing how to do daily therapy programs.
Sales Associate, 04/2014 to 12/2015
Company Name – City, State
Company Name – City, State
- Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
- Assisted customers with prompt and polite support in-person and via telephone.
- Improved operational efficiencies while managing work requests, store inventory, equipment transactions, new purchase orders and pricing needs.
Accomplishments
- Chat Bot Project -The final project involved another student and I where we created a Chat Bot program where it could answer basic questions including "What time is it in this city?" or "What is the temperature in this city?" using a LAMP model.
- Network - Project involved creating a network with 12 different computers, 1 admin computer, switches, and routers using packet tracer.
- Passwords were set for all devices and static routes were configured.
- We also created a addressing table that included host names, interfaces, IP addresses, subset masks and default gateways.
- Mock IT Auditing Project - Group project involved participating in a mock audit by analyzing excel and word documents by cross checking information to make sure protocols were in place and the business was compliant.
- SQL Server FanID Project -Project involved using SQL Server by incorporating a FanID system to aid the established security measures.
- SAP Project - Project using SAP software to Load budget data, review master data, correcting errors and setting product costs.
Skills
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Resume Overview
School Attended
- Boston University
- California State University
Job Titles Held:
- Technical Support Specialist
- Behavioral Therapist
- Sales Associate
Degrees
- Master of Science : Computer Information Systems , 03/2019
Bachelor of Science : Information Systems And Technology , 01/2017
Associates of Arts : Liberal Arts And Sciences , 2017
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