Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Professional Summary
Collaborative Technology graduate skilled in project collaboration and meeting customer expectations.
Skills
Microsoft Word
Ontime Ticketing System
Proficient in Excel
Proficient in PowerPoint
Microsoft Operating System
Software updates
Software projects
Policies and procedures
Courses and documentation
SQL
Visual Basic Studio
Autism, Therapy
Basic, Treatment plans
Charts, Troubleshooting
Databases, Unique
Documentation, Visual Basic
Features, Written
Graphs
Inventory
Managing
Marketing
Mental health
Excel
Microsoft Operating System
PowerPoint
Microsoft Word
Page
Policies
Pricing
Progress
Promotion
RESEARCH
Sales
Scripts
Spreadsheets
SQL
Supervision
Surveys
Symposium
Telephone
Work History
Technical Support Specialist, 08/2019 - Current Bellevue Building Supply, Inc. – Schenectady, NY,
Logged and tracked all issues via an online remedy ticketing system.
Modified existing databases to meet unique needs and goals determined during initial evaluation and planning process using SQL.
Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Broke down and evaluated user problems using test scripts, personal expertise and probing questions.
Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
Developed and tested new product offerings prior to release to assist development team in bug identification.
Patched software and installed new versions to eliminate security problems and protect data.
Provided one on one therapy sessions with children that have mental disabilities which included Autism Spectrum Disorder, Shaken Baby Syndrome, Down Syndrome, Epilepsy and Cerebral Palsy.
Worked with interdisciplinary team to develop treatment plans.
Tracked progress according to goals for all interventions.
Documented information by graphing all behavioral outcome and daily written reports.
Provided shadowing for new hires and assisted in training by showing how to do daily therapy programs.
Sales Associate, 04/2014 - 12/2015 Total Wine – Vancouver, WA,
Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
Assisted customers with prompt and polite support in-person and via telephone.
Improved operational efficiencies while managing work requests, store inventory, equipment transactions, new purchase orders and pricing
needs.
Education
Master of Science: Computer Information Systems, Expected in 03/2019 - Boston University - Boston, MA GPA:
Bachelor of Science: Information Systems And Technology, Expected in Fall 2017 - California State University - San Bernardino, CA GPA:
Cyber Security club
American Medical Student Association
Associates of Arts: Liberal Arts And Sciences, Expected in 2017 - - Palm Desert, CA GPA:
Work History
Technical Support Specialist, 08/2019 - Current Imedris Data Corporation – Redlands, CA
Logged and tracked all issues via an online remedy ticketing system.
Modified existing databases to meet unique needs and goals determined during initial evaluation and planning process using SQL.
Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Broke down and evaluated user problems using test scripts, personal expertise and probing questions.
Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
Developed and tested new product offerings prior to release to assist development team in bug identification.
Patched software and installed new versions to eliminate security problems and protect data.
Behavioral Therapist, 04/2016 - 07/2018 California Psychcare – Palm Desert, CA
Provided one on one therapy sessions with children that have mental disabilities which included Autism Spectrum Disorder, Shaken Baby Syndrome, Down Syndrome, Epilepsy and Cerebral Palsy.
Worked with interdisciplinary team to develop treatment plans.
Tracked progress according to goals for all interventions.
Documented information by graphing all behavioral outcome and daily written reports.
Provided shadowing for new hires and assisted in training by showing how to do daily therapy programs.
Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
Assisted customers with prompt and polite support in-person and via telephone.
Improved operational efficiencies while managing work requests, store inventory, equipment transactions, new purchase orders and pricing
needs.
Accomplishments
Chat Bot Project -The final project involved another student and I where we created a Chat Bot program where it could answer basic questions including "What time is it in this city?" or "What is the temperature in this city?" using a LAMP model.
Network - Project involved creating a network with 12 different computers, 1 admin computer, switches, and routers using packet tracer.
Passwords were set for all devices and static routes were configured.
We also created a addressing table that included host names, interfaces, IP addresses, subset masks and default gateways.
Mock IT Auditing Project - Group project involved participating in a mock audit by analyzing excel and word documents by cross checking information to make sure protocols were in place and the business was compliant.
SQL Server FanID Project -Project involved using SQL Server by incorporating a FanID system to aid the established security measures.
SAP Project - Project using SAP software to Load budget data, review master data, correcting errors and setting product costs.
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