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Technical Support Specialist Resume Example

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TECHNICAL SUPPORT SPECIALIST
Professional Summary
Collaborative Technology graduate skilled in project collaboration and meeting customer expectations.
Skills
  • Microsoft Word
  • Ontime Ticketing System
  • Proficient in Excel
  • Proficient in PowerPoint
  • Microsoft Operating System
  • Software updates
  • Software projects
  • Policies and procedures
  • Courses and documentation
  • SQL
  • Visual Basic Studio
  • Autism, Therapy
  • Basic, Treatment plans
  • Charts, Troubleshooting
  • Databases, Unique
  • Documentation, Visual Basic
  • Features, Written
  • Graphs
  • Inventory
  • Managing
  • Marketing
  • Mental health
  • Excel
  • Microsoft Operating System
  • PowerPoint
  • Microsoft Word
  • Page
  • Policies
  • Pricing
  • Progress
  • Promotion
  • RESEARCH
  • Sales
  • Scripts
  • Spreadsheets
  • SQL
  • Supervision
  • Surveys
  • Symposium
  • Telephone
Work History
Technical Support Specialist, 08/2019 to Current
 Imedris Data Corporation – Redlands, CA
  • Logged and tracked all issues via an online remedy ticketing system.
  • Modified existing databases to meet unique needs and goals determined during initial evaluation and planning process using SQL.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Broke down and evaluated user problems using test scripts, personal expertise and probing questions.
  • Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
  • Developed and tested new product offerings prior to release to assist development team in bug identification.
  • Patched software and installed new versions to eliminate security problems and protect data.
Behavioral Therapist, 04/2016 to 07/2018
 California Psychcare – Palm Desert, CA
  • Provided one on one therapy sessions with children that have mental disabilities which included Autism Spectrum Disorder, Shaken Baby Syndrome, Down Syndrome, Epilepsy and Cerebral Palsy.
  • Worked with interdisciplinary team to develop treatment plans.
  • Tracked progress according to goals for all interventions.
  • Documented information by graphing all behavioral outcome and daily written reports.
  • Provided shadowing for new hires and assisted in training by showing how to do daily therapy programs.
Sales Associate, 04/2014 to 12/2015
 Macys Inc – Palm Desert, CA
  • Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Improved operational efficiencies while managing work requests, store inventory, equipment transactions, new purchase orders and pricing needs.
Education
Master of Science: Computer Information Systems, 03/2019
 Boston University - Boston, MA
Bachelor of Science: Information Systems And Technology, 01/2017
 California State University - San Bernardino, CA
  • Cyber Security club
  • American Medical Student Association
    •
    Associates of Arts: Liberal Arts And Sciences, 2017
     Palm Desert, CA
    Work History
    Technical Support Specialist, 08/2019 to Current
     Imedris Data Corporation – Redlands, CA
    • Logged and tracked all issues via an online remedy ticketing system.
    • Modified existing databases to meet unique needs and goals determined during initial evaluation and planning process using SQL.
    • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
    • Broke down and evaluated user problems using test scripts, personal expertise and probing questions.
    • Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
    • Developed and tested new product offerings prior to release to assist development team in bug identification.
    • Patched software and installed new versions to eliminate security problems and protect data.
    Behavioral Therapist, 04/2016 to 07/2018
     California Psychcare – Palm Desert, CA
    • Provided one on one therapy sessions with children that have mental disabilities which included Autism Spectrum Disorder, Shaken Baby Syndrome, Down Syndrome, Epilepsy and Cerebral Palsy.
    • Worked with interdisciplinary team to develop treatment plans.
    • Tracked progress according to goals for all interventions.
    • Documented information by graphing all behavioral outcome and daily written reports.
    • Provided shadowing for new hires and assisted in training by showing how to do daily therapy programs.
    Sales Associate, 04/2014 to 12/2015
     Macys Inc – Palm Desert, CA
    • Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
    • Assisted customers with prompt and polite support in-person and via telephone.
    • Improved operational efficiencies while managing work requests, store inventory, equipment transactions, new purchase orders and pricing needs.
    Accomplishments
    • Chat Bot Project -The final project involved another student and I where we created a Chat Bot program where it could answer basic questions including "What time is it in this city?" or "What is the temperature in this city?" using a LAMP model.
    • Network - Project involved creating a network with 12 different computers, 1 admin computer, switches, and routers using packet tracer.
    • Passwords were set for all devices and static routes were configured.
    • We also created a addressing table that included host names, interfaces, IP addresses, subset masks and default gateways.
    • Mock IT Auditing Project - Group project involved participating in a mock audit by analyzing excel and word documents by cross checking information to make sure protocols were in place and the business was compliant.
    • SQL Server FanID Project -Project involved using SQL Server by incorporating a FanID system to aid the established security measures.
    • SAP Project - Project using SAP software to Load budget data, review master data, correcting errors and setting product costs.
    Skills
  • Microsoft Word
  • Ontime Ticketing System
  • Proficient in Excel
  • Proficient in PowerPoint
  • Microsoft Operating System
  • Software updates
  • Software projects
  • Policies and procedures
  • Courses and documentation
  • SQL
  • Visual Basic Studio,
  • Autism, basic, charts, databases, documentation, features, graphs, inventory, managing, marketing, mental health, Excel, Microsoft Operating System, PowerPoint, Microsoft Word, page, Policies, pricing, progress, promotion, RESEARCH, sales, scripts, spreadsheets, SQL, supervision, surveys, symposium, telephone, therapy, treatment plans, troubleshooting, unique, Visual Basic, written
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    Resume Overview

    Companies Worked For:

    • Imedris Data Corporation
    • California Psychcare
    • Macys Inc

    School Attended

    • Boston University
    • California State University

    Job Titles Held:

    • Technical Support Specialist
    • Behavioral Therapist
    • Sales Associate

    Degrees

    • Master of Science : Computer Information Systems , 03/2019
      Bachelor of Science : Information Systems And Technology , 01/2017
      Associates of Arts : Liberal Arts And Sciences , 2017

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