Seeking a position in the higher education environment where I can maximize my networking and computing skills. A technology professional providing support for the k-12 and higher education environment. Over 14 years of experience with network equipment installs and support. Hands on experience with the installation and support of wireless networking equipment. Skilled in making and installing patch cables. Basic skills in configuring and managing dhcp services on a server. Skills in configuring and managing active directory. Experience with working with an online help desk system to complete service requests.
Technical Support Specialist July 2013 to CurrentEllucian － Clarksdale, MS
Responsible for installing, configuring, upgrading, and supporting computer hardware and peripherals including Dell, Gateway, Apple, and Hp systems.
Networking support including installations, configurations, and upgrades to LAN/WAN devices such as Extreme switches and routers, Extreme and Meraki access points, and Dell management servers.
Play a key role in maintaining and managing Active Directory.
Communicate with customers daily to resolve technology issues and needs.
Work with help desk through an online ticket system to resolve service requests.
Network Technician March 2009 to July 2013Coahoma Community College － Clarksdale, MS
Network equipment configuration, installation, and support for LAN/WAN devices.
Responsible for maintaining and managing Active Directory and DHCP.
Computer hardware and software support.
Created and deployed computer images using the Symantec Ghost Solution Suite.
Interacted with the faculty, staff, students, and administration to resolve technology issues and requests.
Computer Technician July 2005 to March 2009Quitman County School District － Marks, MS
Responsible for installing and supporting computer hardware, software, and peripherals.
Monitored and managed over 800 computers and 6 servers in a Novell environment.
Network equipment installations, configurations, and troubleshooting.
M.B.A : General Business, 12/2011Delta State University － Cleveland, MSGeneral Business
B.B.A : Computer Information Systems (Information Technology), 05/2005Delta State University － Cleveland, MSComputer Information Systems (Information Technology)
A.A : Computer Information Systems (Information Technology), 05/2003Northwest Mississippi Community College － Senatobia, MSComputer Information Systems (Information Technology)
Active Directory, Apple, Computer hardware, Dell, DHCP, Gateway, Ghost, help desk, Hp, LAN, managing, access, Network, Networking, Novell, peripherals, routers, servers, switches, Symantec, software support, troubleshooting, upgrades, upgrading, WAN