Technical Support Specialist resume example with 15+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Profile
Seeking a position in the higher education environment where I can maximize my networking and computing skills. A technology professional providing support for the k-12 and higher education environment. Over 14 years of experience with network equipment installs and support. Hands on experience with the installation and support of wireless networking equipment. Skilled in making and installing patch cables. Basic skills in configuring and managing dhcp services on a server. Skills in configuring and managing active directory. Experience with working with an online help desk system to complete service requests.
07/2013 to Present Technical Support Specialist Boeing | Hazelwood, MO,
  • Responsible for installing, configuring, upgrading, and supporting computer hardware and peripherals including Dell, Gateway, Apple, and Hp systems.
  • Networking support including installations, configurations, and upgrades to LAN/WAN devices such as Extreme switches and routers, Extreme and Meraki access points, and Dell management servers.
  • Play a key role in maintaining and managing Active Directory.
  • Communicate with customers daily to resolve technology issues and needs.
  • Work with help desk through an online ticket system to resolve service requests.
03/2009 to 07/2013 Network Technician Hendry County Schools | Labelle, FL,
  • Network equipment configuration, installation, and support for LAN/WAN devices.
  • Responsible for maintaining and managing Active Directory and DHCP.
  • Computer hardware and software support.
  • Created and deployed computer images using the Symantec Ghost Solution Suite.
  • Interacted with the faculty, staff, students, and administration to resolve technology issues and requests.
07/2005 to 03/2009 Computer Technician Indyne Inc. | Lexington Park, MD,
  • Responsible for installing and supporting computer hardware, software, and peripherals.
  • Monitored and managed over 800 computers and 6 servers in a Novell environment.
  • Network equipment installations, configurations, and troubleshooting.
Expected in 12/2011 M.B.A | General Business Delta State University, Cleveland, MS GPA:
General Business
Expected in 05/2005 B.B.A | Computer Information Systems (Information Technology) Delta State University, Cleveland, MS GPA:
Computer Information Systems (Information Technology)
Expected in 05/2003 A.A | Computer Information Systems (Information Technology) Northwest Mississippi Community College, Senatobia, MS GPA:
Computer Information Systems (Information Technology)
Active Directory, Apple, Computer hardware, Dell, DHCP, Gateway, Ghost, help desk, Hp, LAN, managing, access, Network, Networking, Novell, peripherals, routers, servers, switches, Symantec, software support, troubleshooting, upgrades, upgrading, WAN

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Resume Overview

School Attended

  • Delta State University
  • Delta State University
  • Northwest Mississippi Community College

Job Titles Held:

  • Technical Support Specialist
  • Network Technician
  • Computer Technician


  • M.B.A
  • B.B.A
  • A.A

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