LiveCareer-Resume

technical support specialist resume example with 8+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Experienced in customer service, working with teams and in fast paced environments. Maintains a broad base of experience in technical support and operations. Resolves problems quickly, excellent knowledge of general safety, procedures and sanitation.

Skills
  • Software debugging
  • Updates and upgrades
  • Troubleshooting and diagnostics
  • Data Entry
  • Technical issues analysis
  • Research
  • Time management
  • Customer Service
  • Teamwork
  • Cleaning
  • Training Procedures
  • Maintaining equipment
  • Identifying hazards
  • Inventory Management
  • Great animal-handling skills
Education
Ronan High School Ronan, MT, Expected in 09/1999 GED : - GPA :
Clackamas Community College Oregon City, OR Expected in : Liberal Arts And General Studies - GPA :
Salish Kootenai College Pablo, MT Expected in : American History - GPA :
Work History
Willis Towers Watson - Technical Support Specialist
Stockholm, ME, 03/2009 - 02/2011
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
  • Developed and tested new product offerings prior to release to assist development team in bug identification.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Documented all transactions and support interactions in system for future reference and addition to knowledge base.
  • Engaged end-users and answered questions via email, phone, website live chat and in forums.
  • Activated accounts for clients interested in new services.
  • Recorded and maintained relevant notes for each client and work order.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Adhered to all company established policies and procedures.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Submitted service tickets for equipment maintenance requests.
  • Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
Digital Monitoring Products, Inc. - Dairy Farmer
New York, NY, 03/2005 - 01/2009
  • Maintained farm equipment and vehicles.
  • Completed general maintenance duties.
  • Milked over 150 cows using milking machinery.
  • Administered feed supplements to cows and other livestock.
  • Incorporated safety procedures into every shift so that all workers were protected from accidents.
  • Performed repairs and preventive maintenance on equipment and property.
  • Maintained ranch records and documentation.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Followed all policies, regulations, dress codes and schedules.
  • Contributed to team results in fast-paced environments.
  • Learned how to complete with minimal supervision.
  • Loaded, unloaded and moved material to and from storage and production areas.
  • Supported needs of Dairy Farmer and Rancher with skill and efficiency.
DIRECTV - Technical Support Representative
City, STATE, 06/2002 - 04/2003
  • Developed and tested new product offerings prior to release to assist development team in bug identification.
  • Wrote and reviewed tickets to request maintenance to various types of equipment.
  • Activated accounts for clients interested in new services.
  • Delivered technical sales presentations to prospects and presented benefits and value of insurance products.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Described solutions to customers to assist in problem resolution.
  • Installed software, modified and repaired hardware and resolved technical issues.
  • Remained up-to-date on latest technologies and solutions applicable to company products in order to provide best support to end-users.
  • Maintained and updated customer service database.
  • Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions.
  • Managed high levels of call flow and responded to technical support needs of customers.
  • Managed customers' expectations of support and technology functionality in order to provide positive user experience.
  • Assisted customers with product selection based on stated needs, proposed use and budget.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Submitted service tickets for equipment maintenance requests.
  • Broke down and evaluated user problems using test scripts, personal expertise and probing questions.
  • Conducted in-depth product and issue resolution research to address customer concerns.
  • Created documentation for cases and claims for damaged, lost or displaced packages.
  • Evaluated and responded to incoming sales leads and requests for technical support assistance.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution.
  • Documented all transactions and support interactions in system for future reference and addition to knowledge base.
  • Removed malware, ransomware and other threats from laptops and desktop systems.
  • Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
  • Resolved issues with systems, hardware and telephones quickly and accurately.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
US Army - Enlisted Soldier
City, STATE, 09/1999 - 01/2002
  • Oversaw inventory to reduce inaccuracies and ensure proper equipment maintenance.
  • Produced reports on equipment status, incidences, personnel readiness and intelligence for superiors.
  • Maintained 100% accountability of all assigned equipment.
  • Researched targets developed by various modes of intelligence to determine relevance to mission objectives and usefulness in field operations.
  • Constructed and camouflaged infantry positions and equipment to prevent detection.
  • Trained in use of tear gas, passive ordnance and explosives.
  • Organized documents to increase operational productivity.
  • Authored daily activity, incident, safety, repair and irregularity reports.
  • Patrolled designated coverage areas and evaluated terrain for defensive use.
  • Placed explosives and performed mine-sweeping activities on land.
  • Led basic reconnaissance operations and reported enemy movements to commanding officers.
  • Kept up-to-date on mission objectives by researching intelligence targets to understand significance in geopolitical context.
  • Responded to emergencies with speed, efficiency and knowledgeable assistance.
  • Briefed on readiness, equipment status and enemy locations.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Ronan High School
  • Clackamas Community College
  • Salish Kootenai College

Job Titles Held:

  • Technical Support Specialist
  • Dairy Farmer
  • Technical Support Representative
  • Enlisted Soldier

Degrees

  • GED
  • Some College (No Degree)
  • Some College (No Degree)

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: