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Technical Support Specialist Resume Example

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TECHNICAL SUPPORT SPECIALIST
Summary

Healthcare Administration student seeking internship in Healthcare to gain hands-on experience. Strong technical proficiency with work history in Technical and Customer Support. In-depth knowledge of Microsoft office programs coupled with multitasking and problem solving abilities. Proven history of attention to detail and expert communicator.

Skills
  • MS Office Programs
  • Sales Consultant
  • Attention to Detail
  • Analytical Thinker
  • Administration Skills
  • Expert Communicator
  • Problem Solving
  • Interpersonal Skills
  • Multitasking Skills
  • Negotiator
  • Quality
  • Sales
  • Hardware
  • Teamwork
  • Technical Support Consultant
  • Phone Consultant
  • Customer relationship management
  • Trainer
  • Customer service
  • Documentation
  • Team Leader
  • Management skills
  • Exchange
  • Multitasking
  • Communicator
  • Organizational
  • Policies
  • Pricing
  • Problem Solving
  • Troubleshooting and Diagnosing
  • Remote Technical Assistance
  • Remote desktop services and support
  • Exceptional telephone etiquette
  • Computer maintenance
  • Software upgrades
  • Technical troubleshooting
  • Troubleshooting proficiency
  • Hardware diagnosis
Experience
Technical Support Specialist | 08/2019 to CurrentPeloton Interactive - Plano, TX
  • Provides troubleshooting steps to clients to resolve any hardware or software inquiries regarding the equipment with Peloton.
  • Provide consulting to clients and internal administrators and operations via phone, email correspondence, and web chat.
  • Provide world-class customer service by maintaining a positive attitude, completing assigned tasks while managing a large client base.
  • Audit client information for accuracy as well as provide transactional and technical support to assure quality product delivery timelines, and pricing.
  • Leveraged tools, resources and company procedures to address and diagnose problems.
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
  • Received inbound phone calls from customers to provide first-level support and remotely troubleshoot issues with service, equipment or customer accounts.
  • Multitasked across systems and applications and resolved broad range of technical issues.
  • Documented and updated case notes for each customer and work order.
  • Monitored service orders to completion and closed service tickets.
Customer Account/ Support Representative | 10/2018 to 08/2019Peloton Interactive - Plano, TX
  • Created an outstanding member experience by educating members about products and services offered through Peloton.
  • Unique ability to multitask while maintaining integrity and troubleshooting customer related inquiries.
  • Provided world-class customer service by maintaining a positive attitude, completing assigned tasks while managing a large client base.
  • Provided consulting to clients and internal administrators and operations via phone, email correspondence, and web chat.
  • Leveraged administration expertise through the use of outlook calendars, documentation, analytics, Microsoft programs, and various customer relationship management tools.
  • Administered physical and digital filing systems, keepingrecords well-organized and easily retrievable by team members.
Customer Advocate | 07/2016 to 05/2018Wal-Mart - Oskaloosa, IA
  • Provided exceptional customer service, respond to inquiries, and resolve customer concerns.
  • Ensured proper documentation was received from customers to exchange products according to store policies and procedures.
  • Maintained integrity while working at high levels of stress.
  • Adhered to all levels of policy and procedures as a means of meeting company and organizational standards.
  • Worked with colleagues to fulfill special customer requests such as returns and pricing discrepancies.
  • Consulted with customers to discuss concerns and offer detailed information.
  • Used different knowledge banks to research customer problems and develop accurate responses.
  • Engaged with customers and worked to resolve product and service issues.
  • Achieved high customer satisfaction scores by de-escalating complaints quickly.
Training Assistant | 08/2016 to 12/2016William Penn University - Oskaloosa, IADezarea
  • Provided exceptional service to the students at William Penn University, and made sure the students were satisfied.
  • Audited documents received from students for clinical staff to proceed with injury-related treatments.
  • Lead trainer to new staff in areas of onboarding, equipment training, and daily tasks as assigned in the athletic training room.
  • Organized and packed items needed for athletic participants of the University.
  • Adhered to all policies and guidelines as part of the program policy and curriculum.
  • Assessed modes of training delivery for optimum effectiveness.
  • Blended business's goals, mission and values with learning development initiatives to deliver high-quality training to students.
Community Involvement

Summer Camp Leader 06/2015 - 08/2015

Church at Rock Creek

Little Rock, AR

  • Developed age appropriate activities that kept children active and helped develop skills and teamwork
  • Used group management skills to engage children in daily activities
  • Set daily goals for staff and participants of the program
Education and Training
William Penn University - - Oskaloosa, IA | Bachelor of ScienceHealth/ Exercise Science, 05/2018
Grand Canyon University - - Phoenix, AZ | Master of ScienceHealthcare Administration

GPA: 3.71

Activities and Honors

Undergraduate Highlights

Basketball Player

All-Conference 11/2012-2014

All-State 11/2012-2014

Team Captain 11/2010-2014

Student of the Month 01/2018

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Resume Overview

Companies Worked For:

  • Peloton Interactive
  • Wal-Mart
  • William Penn University

School Attended

  • William Penn University
  • Grand Canyon University

Job Titles Held:

  • Technical Support Specialist
  • Customer Account/ Support Representative
  • Customer Advocate
  • Training Assistant

Degrees

  • William Penn University - Oskaloosa, IA | Bachelor of Science
    Grand Canyon University - Phoenix, AZ | Master of Science

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