February 2006 to November 2012T-MobileColorado Springs, COTechnical Support SpecialistProvided friendly, easy to understand troubleshooting guidance for all inquiries resulting from handset or data devices and technical service issues. Built customer loyalty through timely and effective one call resolution. Expert on T-Mobile products, features, and services. Provided world class customer service. Demonstrated mastery of customer service call script within specified time frames. Provided accurate and appropriate information in response to customer inquiries. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Built customer loyalty by placing follow-up calls for customers who reported product issues. Assisted with the development of the call center's operations, quality and training processes.
May 2003 to April 2004Memorial Hospital- Pediatrics DeptColorado Springs, COCritical Care TechnicianResponsible for greeting patients, families, and physicians. Provided pediatric patient care (infants to 18 years) and family support in friendly out going manner ensuring loyalty. Physician order transcription and computer order entry. Coordinated tests and various procedures for patients. Accurately checked and maintained pharmacy, medical, and office inventory. Completed and submitted clinical documentation in accordance with agency guidelines. Support duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus. Prepared patient rooms prior to their arrival. Provided patient care and vital signs. Input patient charges and database entry. Translated vital information to proper personnel. Assisted with staff scheduling. Helped nurses station and pediatric department operate efficiently.
February 2000 to August 2001Skyline Products Inc.Colorado Springs, COProject CoordinatorResponsible for establishing rapport and building customer confidence. Achieved high customer satisfaction for providing great customer service.Collaborated with teams, departments, and clients to ensure the delivery of efficient, high-quality service and products. Worked various trade shows around the country to increase product awareness and sales. Researched and coordinated all aspects of trade show. Demonstrated products for potential customers. Designed brochures. Generated expense reports. Handled and resolved project issues as they arose. Assisted with billing procedures. Wrote and processed contracts. Maintained database. Relayed changes in orders to production personnel. Maintained inventory and supplies. Coordinated all shipping of products via common carrier and dedicated freight to customers and installers.
December 1994 to February 2000Memorial HospitalColorado Springs, COInvasive Cardiovascular Assistant/ Unit ClerkProvided patient care and support for adult and pediatric patients. Ensured the payment of products to vendors. Responsible for all patient charges. Reorganized patient billing system, increasing departmental revenue. Assisted in advanced life support procedures. Performed sterile technique set up for invasive procedures. Database entry. Maintained inventory of supplies and medications while tracking expirations. Pulling arterial, and venous sheaths post procedure and achieving homeostasis. Basic patient assessments. Support duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus. Basic EKG/ telemetry monitoring. Assisted with quality assurance measures. Transported acute, stable, and unstable patients. Working closely with various departments to ensure optimal efficiency of all labs and holding room. Performed light housekeeping duties as needed. Performed clerical duties, such as word processing, data entry, answering phones and filing. Followed safe lifting techniques and individual resident lifting instructions. Assisted patients with healing and recovery after surgery. Ordered and read lab tests, x-rays, MRI, Ultrasound and EKG.
