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Technical Support Specialist Resume Example

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TECHNICAL SUPPORT SPECIALIST
Professional Experience
Technical Support Specialist
June 2014 to CurrentMINDBODY Online － San Luis Obispo, CA
  • Educate clients on product features or additional services to meet their needs.
  • Advocate on behalf of clients Resolve client problems related to services or the software product via: email and phone.
  • Provide technical support for there software and hardware Follow internal knowledge centered support processes to accurately answer client's questions and to maintain knowledge bases.
  • Provide quality service to clients as required to meet client expectations and needs and as communicated by the company.
Customer Service Associate
May 2007 to May 2014Best BUY － San Luis OBISPO, United States, CA
  • Assist customers professionally, via phone or email, to respond to questions, concerns, and requests for assistance.
  • Perform trouble shooting and provide client education about products Provide technical support and address clients concerns about their purchases Consistent with established guidelines, escalate specified types of concerns to customer service supervisors.
  • Schedule return of product pickups.
  • Resolve complex problems with orders through Best Buy's ordering system Maintain store complaint spreadsheet to ensure customer concerns are addressed appropriately.
  • Interact with District Managers to gather information and to offer guidance as needed.
  • Use active listening, empathy, and other conflict resolution techniques as needed to respond appropriately to angry customers.
  • Assist supervisor with assigned tasks not defined here but consistent with the principal business outcome for this role.
  • Assist stores in finding customer warranty information.
  • Partner with other employees to ensure customers' end-to-end needs for are met and that no customer is left unserved or underserved.
  • Provide friendly, fast, and accurate processing for all customer transactions at the front lanes and customer service while providing verity solutions to customers.
  • Develop strong relationships with customers by becoming a trusted advisor and partner in assisting them in making technology more functional in their lives.
  • Utilize all relevant sales tools to assist profitable growth drive and exceed department and individual goals.
  • Help answer questions and resolve customer concerns.
  • Engage customers using Best Buy Selling Skills while providing fast and friendly processing of all transaction types Coach and train fellow team members on job duties and support their development Work in a team setting to help reduce stores overall returns.
Store Involvement
June 2007 to Current
  • Volunteer coordinator organized the community involvement for the store.
  • Partnered with organizations to plan special events, and fundraiser events.
  • Partnered with organizations and nonprofits in San Luis Obispo County to provide volunteers for events and their organizations.
  • Advocated on behalf of nonprofit organizations to help provide grants and donations Participated in customer sanctification team that focused on resolving employee's complaints to benefit the employee experience.
Footwear Lead
May 2004 to January 2007SEARS － San Luis Obispo, United States, CA
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
  • Direct and supervise employees engaged in sales, inventory taking, reconciling cash receipts, or in performing services for customers.
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
  • Inventory stock and reorder when inventory drops to a specified level.
  • Instruct staff on how to handle difficult and complicated sales.
  • Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
  • Assign employees to specific duties.
  • Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
  • Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
  • Plan and prepare work schedules and keep records of employees' work schedules and time cards.
  • Assist management with the training of associates and provide input about associate performance for Footwear associates responsibilities Ensures customer care and selling are #1 priority * Possesses knowledge of the store, services and location of merchandise and tours area of responsibility and prioritizes jobs that need to be completed Assists in training fellow associates and ensures completion of compliance training of all department associates.
Education and Training
Bachelor of the Arts of Psychology : Human Services, 2015Columbia COLLEGE － San Luis Obispo, United StatesHuman Services
Skills
Coach, hardware, conflict resolution, client, clients, customer service, customer care, email, special events, fast, features, firing, functional, grants, Inventory, listening, marketing, organizing, personnel, processes, quality, reconciling, Selling, sales, San, spreadsheet, supervisor, technical support, phone, trouble shooting
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Resume Overview

Companies Worked For:

  • MINDBODY Online
  • Best BUY
  • SEARS

School Attended

  • Columbia COLLEGE

Job Titles Held:

  • Technical Support Specialist
  • Customer Service Associate
  • Store Involvement
  • Footwear Lead

Degrees

  • Bachelor of the Arts of Psychology : Human Services , 2015

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