Critical thinking Technical Services Support Rep effectively resolves technical issues usually when customers get an error message or just needs guidance through troubleshooting and/or guidance, with the assurance of Customer Satisfaction. Specializes in assisting customers shipping to and from the US and Canada to other countries on FedEx's website-www.fedex.com and preparing additional Customs documentation needed. Offers outstanding skills in navigating our site in order to assist customer with their online needs whether it be shipping, tracking, running reports, scheduling pickups, or with customized Administrative Tools. Assist end-users with complex technical issues. Communicate complicated concepts in clear manner. Hardworking and reliable with strong skills in Customer Service and online Technical Support services due to many years in each area. Team player, organizational skills, dependable, teachable, respects others, thinks outside of the box, and accepts constructive criticism and a desire to learn, lead, through voluntary assignments.
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