Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Enthusiastic Technical Support Representative specializing in delivering outstanding customer service. Background in helping businesses promote products and services to drive sales. Analytical and thorough in tackling customer issues. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable employee seeking full time position. Offering excellent communication and good judgment.

  • Tracking and Documentation
  • Service Schedule Coordination
  • Hardware and Software Repair
  • Interpersonal Skills
  • Troubleshooting Network Issues
  • Defect Analysis and Resolution
  • Verbal and Written Communication
  • Friendly and Patient
  • Attention to Detail
  • Resolving Problems and Incidents
  • Active Listening
  • Issue and Resolution Tracking
  • Error Detection
  • Technical Troubleshooting
Work History
Technical Support Representative, 08/2019 to Current
InfusionsoftChandler, AZ,
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Activated accounts for clients interested in new services.
  • Monitored systems in operation and input commands to troubleshoot areas.
  • Provided support for networking protocols and characteristics.
  • Submitted service tickets for equipment maintenance requests.
  • Managed high levels of call flow and responded to video/internet technical support needs.
  • Offered troubleshooting of connectivity issues across networks such as Wi-Fi, Cable, and Home Phone
  • Conducted in-depth product and issue resolution research to address customer concerns.
  • Documented transactions and support interactions in system for future reference and addition to knowledge base.
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
  • Translated complex technical issues into digestible language for non-technical users.
Insurance Customer Service Representative, 02/2017 to 08/2019
Conn's, Inc.Spring, TX,
  • Initiated outbound customer calls to review policy reviews and late payments to avoid lapse in coverage.
  • Provided primary customer support to internal and external customers.
  • Submitted claims and initiated damage appraisal to facilitate claims process for policyholders.
  • Responded to customer requests for products, services and company information.
  • Reviewed and adjusted customer coverage levels to address, identify and resolve customer conflicts.
  • Adhered to underwriting, rating and compliance criteria and guidelines to determine associated financial risks.
  • Shared knowledge and expertise with co-workers to foster awareness and increase staff productivity.
  • Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
  • Maintained current product knowledge to meet customer needs and increase sales.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Trained staff on operating procedures and company services.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Communicated professionally with colleagues, freelancers and clients.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction
  • Facilitated inter-departmental communication to effectively provide customer support.
Patient Registration Representative, 06/2015 to 01/2017
Blessing Health SystemPittsfield, IL,
  • Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
  • Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
  • Visited patients' rooms to collect insurance and financial information required for registrations.
  • Identified non-participating and out-of-network insurance plans and worked with patients and providers to address situations.
  • Took reservations from physicians and office staff to coordinate bed placements for scheduled and unscheduled patients.
  • Set up patients in system by documenting key data, confirming eligibility and verifying insurance benefits.
  • Distributed informational materials, necessary forms and hospital procedures to patients.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Answered telephone calls to offer office information, answer questions and direct calls to staff.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
High School Diploma: , Expected in 05/2014
Euclid High School - Euclid, OH

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School Attended

  • Euclid High School

Job Titles Held:

  • Technical Support Representative
  • Insurance Customer Service Representative
  • Patient Registration Representative


  • High School Diploma

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