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technical support representative resume example with 4 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Performance-driven Sales professional with stellar record of accomplishment in connecting with customer and driving remarkable Product sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver.

High-energy sales leader with proven relationship-building skills and significant background working with customers. Consistently drive sales and bring in new customers with prospecting expertise and persuasive negotiation expertise. History of consistently exceeding quotas.

Skills
  • On-site product demonstrations
  • B2B and B2C sales
  • Inside and outside sales
  • Territory sales
  • Product and service knowledge
  • Sales closing
  • Marketing familiarity
  • Relationship selling
  • Post-sales support
  • Customer retention abilities
  • Promotional planning
  • Prospecting skills
  • Negotiations
  • Product merchandising
  • Flexible schedule
  • Policies and procedures
  • Product merchandising and distribution
  • Strategy development
  • Account management
  • Fluent in Spanish and English.
  • Microsoft Excel proficiency
  • Time management ability
  • Customer needs assessment
Experience
Technical Support Representative, 11/2021 to 04/2022
Signify HoldingsPlymouth, MN,
  • Assisted customers with various types of technical issues via email, live chat and telephone.
  • Updated software versions with patches and new installations to close security loopholes and protect users.
  • Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
  • Maintained helpdesk and maintenance activities between customer calls and vendor interactions.
  • Input customer service orders and tracked orders through to completion.
  • Supported customers with online billing, access and account issues.
  • Informed senior leadership of product development issues discovered via technical support calls with customers.
  • Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
  • Set up new desktop systems and configured laptops for incoming employees and loaded required software and server permissions.
  • Implemented system security and data assurance software.
  • Provided on-site technical support after project implementation and recommended product changes and upgrades to product managers.
Sales Representative, 04/2018 to 04/2020
LenovoBogota, NJ,
  • Executed updated marketing plans to increase branding exposure, customer traffic and sales.
  • Developed solutions to meet market gaps and drive company sales.
  • Created and implemented store displays, promoting sales and growth.
  • Followed up after sales to assess satisfaction and identify ongoing requirements.
  • Collaborated with retailers to strengthen product exposure with optimal locations, shelf positions and signage.
  • Identified customer needs to deliver relevant product solutions and promotions that met target budgets.
  • Grew repeat business by providing superior customer service.
  • Provided support and empathy while succeeding in competitive sales environment.
  • Demonstrated products at customer locations, answering questions and redirecting objections to close deals.
  • Cross-sold additional products and services to purchasing customers.
  • Helped improve and drive business success by delivering sales, credit, warranty and other key metrics.
  • Elevated new business opportunities by implementing effective networking strategies.
Cashier, 05/2017 to 01/2018
Sartell - St. Stephen School DistrictSartell, MN,
  • Planned and executed
  • Read weekly sales inserts and tracked changing prices to remain up-to-date on store promotions.
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Helped customers find specific products, answering questions and offering advice.
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Worked closely with front-end staff to assist customers.
Cashier, 01/2016 to 12/2016
Sartell - St. Stephen School DistrictSartell, MN,
  • Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
  • Served needs of as many as patrons per shift, including collecting payments, tracking rewards and handling customer service issues.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Assisted with completing end-of-day counts and securing funds to prevent loss or theft.
  • Smoothly processed incoming orders, handling over transactions per day with exceptional accuracy.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Education and Training
High School Diploma: , Expected in to Keys Gate Charter High School - Homestead, FL
GPA:
Associate of Arts: Computer Engineering, Expected in to Miami Ad School - Miami, FL
GPA:
Additional Information

Baseball Coach

Teacher Assistant

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Resume Overview

School Attended

  • Keys Gate Charter High School
  • Miami Ad School

Job Titles Held:

  • Technical Support Representative
  • Sales Representative
  • Cashier
  • Cashier

Degrees

  • High School Diploma
  • Associate of Arts

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