Highly skilled Technical Support Representative with exceptional insight and knowledge of Microsoft Office, Adobe Professional, Open Office, Barracuda Backup appliance, Adobe Connect, TeamViewer, Windows Command Line and Batch, Active Directory, Quest Kace 1000 appliance and SolarWinds in Windows and Linux environment. Strong background in providing first-line to Subject Matter Expert-level support to users. Accomplished troubleshooter of related IT issues on multiple platforms.
Associate grades has been validated on USA
CompTIA A+ Certificate
September 23, 2010
Verify at: http://verify.CompTIA.org
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