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technical support representative resume example with 4+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Accomplished Technical Support/Customer Service Representative with over 9 years of information technology support experience. Tech-savvy professional well-versed in installing and configuring computer systems, diagnosing hardware and software defects and supporting new application roll-outs. Committed to providing efficient, high-quality support and excellent customer service. Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Skills
  • Exceptional telephone etiquette
  • Customer support needs assessment
  • Windows XP/Vista
  • Call center experience
  • Hardware diagnosis
  • Troubleshooting proficiency
  • Hardware upgrades
  • Application installations
  • Vast technical knowledge
  • Patient and diligent
  • Accomplished with mobile devices
Experience
12/2019 to 07/2020 Technical Support Representative Komatsu | Perth, WA,
  • Supported PC and MAC customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
  • Disassembled computer systems to troubleshoot and resolve hardware issues.
  • Mentored other technical engineers and support professionals to provide professional development and skill enhancement.
  • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Explained technology-related details in easy-to-understand terms to individuals from all walks of life.
  • Maintained calm, professional demeanor when faced with high demand, high volume workloads.
  • Advised customers and users regarding required maintenance practices of diverse software systems for OEM warranty requirements and industry best practices.
  • Reviewed current hardware and software and recommended modifications to increase system speed.
01/2019 to 12/2019 Deli Clerk Roche Bros | Medfield, MA,
  • Received new inventory and rotated stock by dates to keep items fresh and usable.
  • Distributed new item samples to customers in order to provide opportunities for individuals to try products before purchase.
  • Kept all utensils, dishes and glasses clean and ready for customer use.
  • Maintained work areas in clean, neat and sanitized manner to reduce potential for illness or injury.
  • Verified proper operation of refrigerators, freezers and warming lamps by collecting temperature readings every day.
  • Maintained work areas by cleaning surfaces, equipment and floors, removing trash and providing machinery upkeep.
  • Stayed calm and professional in all situations and resolved conflicts to customer satisfaction.
  • Assessed customer needs, including food allergies and suggested additional menu items as appropriate.
  • Followed recipes and customer request details to prepare high-quality, delicious meals.
  • Prepared orders by slicing, weighing, packaging and pricing meats and cheeses.
  • Protected food from spoilage by properly storing in freezer and refrigerator.
  • Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
  • Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
  • Communicated effectively with deli counter customers to answer questions and make recommendations.
  • Updated displays, cases and other customer-facing areas to increase sales of special items.
04/2018 to 12/2018 Fraud Representative Charter Spectrum | Jacksonville, NC,
  • Communicated with customers and company personnel, utilizing active listening and interpersonal skills.
  • Utilized effective interpersonal and active listening skills during interviews with witnesses regarding fraud cases.
  • Participated in group discussions with team members to develop new ways to combat fraud.
  • Identified fraud patterns and anomalies through analysis of large quantities of data.
  • Inputted all information regarding fraud investigations into detailed reports that were submitted to clients.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Earned reputation for good attendance and hard work.
  • Recognized by management for providing exceptional customer service.
01/2016 to 03/2018 Aviation Painter Honda Aircraft Company | City, STATE,
  • Read and understood technical documentation, checked measurements and reviewed existing site conditions prior to beginning work.
  • Followed safety guidelines in all work as well as when using tools, equipment and heavy machinery.
  • Earned reputation for good attendance and hard work.
  • Improved operations by working with team members and customers to find workable solutions.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Covered floors before prepping, priming and painting all surfaces to protect them from chemicals and paint.
  • Readied surfaces and surrounding areas for painting using sandpaper, tape and other materials.
  • Collaborated with all other team members to meet strict project completion deadlines.
  • Completed and filed daily work slips to document progress and provide estimated completion time.
  • Used power and hand tools safely and effectively.
  • Mixed paints and solutions and monitored temperatures.
  • Cleaned and smoothed all surfaces prior to painting.
Education and Training
Expected in 06/2009 to to GED | Pima Community College, Tucson, AZ GPA:

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Resume Overview

School Attended

  • Pima Community College

Job Titles Held:

  • Technical Support Representative
  • Deli Clerk
  • Fraud Representative
  • Aviation Painter

Degrees

  • GED

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