Technical Support Representative highly skilled at resolving complex customer service issues in a timely manner.
Technical support professional with extensive IT background. Enjoys troubleshooting to find solutions to technical issues.
Technical Customer Service Specialist with a vast knowledge of web applications, software and framework seeking to assist clients in all troubleshooting endeavors.
System support for two professional tax programs including but not limited to downloading and installing programs, fixing many technical issues, and teaching customers how to find solutions online and how to apply those solutions to fix issues.
Both computer technical support and assisting with tax related issues for the ProSeries professional tax program.
Adding to and editing the internal knowledge base tools to assist other employees with assisting customers with similar issues.
Using Microsoft Access to collect data and format into reports for others to analyze for call reduction and identify program issues for the programmers to make improvements to the programs.
Supporting customers with accounting programs for the American Institute of Certificated Public Accountants (AICPA)
Wrote and maintained a database for billing for support including printing, and mailing of the bills. Part of this was in San Diego until support was moved to Virginia in 1997. The AICPA sold the customer list to another company late in 1999.
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