Technical Support Representative resume example with 16+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Skills
Troubleshooting proficiency
Hardware and software diagnosis
Understanding of object based programming and Boolean logic
Linux and windows expert
High voltage and low voltage troubleshooting experience
Understanding of serial communication data transmission (RS-232 and RS-485)
Call center experience
Exceptional telephone etiquette
Customer support needs assessment
Documentation ability
Product assembly
Product packaging
Mechanical experience
LAN troubleshooting experience
Shipment preparation
Quality assurance standards
Power and hand tools
Safety understanding
Exceptional time management
Patient and diligent
Creative
Punctual
Dependable
4.0 GPA
Experience
03/2016 to 04/2020Technical Support RepresentativeMotion Recruitment | Beverly Hills, CA,
Tested performance, functionality of network systems, individual workstations and peripheral devices; both at the company headquarter and at various customer field operations.
Troubleshot radio frequency communication issues, serial communication transmission of data issues (RS232 and RS485), network hardware conflicts and worked with service providers to facilitate solutions for end users.
Reviewed current hardware and software versions to ensure issues were not related to firmware mismatches. Recommended modifications to increase system speed and capabilities.
Disassembled computer systems to troubleshoot and resolve hardware issues.
Evaluated electrical systems, equipment and components to identify and resolve defects and safety risks.
Advised customers and users regarding required maintenance practices of diverse software systems for OEM warranty requirements and industry best practices.
Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions.
Conferred with vendors to ascertain replacement hardware or software and escalate more complex concerns.
Documented repair processes and helped streamline procedures for future technical support actions.
Collaborated with support team to assist client stakeholders with emergent technical issues and develop effective solutions.
Built and maintained successful relationships with service providers, vendors, dealers and consumers.
Devised incisive workarounds and resolutions for system problems
Diligently followed up with customers about existing orders, informing on status and responding to questions.
Researched, documented and escalated support cases to higher levels of support when unable to resolve issues using available resources.
Assisted in technical support process refinement to improve customer service and support.
Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
06/2006 to 02/2016Lead Shipping ClerkRes-Care, Inc. | Kalamazoo, MI,
Coordinated with carrier representatives to arrange and issue instructions for shipping and delivery of materials.
Prepared and processed shipping documents, including work and shipping orders, route materials and bills of lading.
Promoted inventory accuracy and proper records management by comparing shipment contents with paperwork.
Utilized SAP, Fourth Shift and JD Edwards inventory management software to organize and maintain shipment records and accurate inventory accounting.
Reported delays, accidents or other traffic and transportation situations.
Determined most effective method of shipment for international and domestic shipments based on budgetary and time requirements.
Optimized shipping and receiving strategies with cost-effective methods, carriers and routes.
Prepared shipments for postage through careful packing, sealing and labeling of materials.
Collaborated with carrier representatives to determine receipt methods and make special delivery arrangements.
Promoted improvements in process efficiency and productivity by taking part in Kaizen projects.
Directed materials routing by preparing accurate shipping orders and bills of lading.
Performed inspections of shipment contents, verifying accuracy against invoices and manifests.
Organized storage areas to maximize efficiency of materials movements and minimize labor required.
Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
03/2005 to 05/2006Production WorkerMaple Leaf Foods | Brantford, ONTARIO,
Built and packaged products to complete daily work orders.
Volunteered to work additional hours during peak periods to keep projects with tight deadlines moving forward.
Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.
Inspected quality of finished products, making minor repairs to meet project expectations.
Inspected finished products for quality and adherence to customer specifications.
Set up and operated production equipment according to daily work orders and safety procedures.
Organized all project components on work tables according to work flow.
Attended all company-offered training sessions to improve skills and learn operation of new machines.
Completed product assembly according to standardized procedures.
Recorded production data in daily logs.
Assembled components into finished product and performed quality inspection to clear for shipment.
Assembled products from raw materials and completed inspections.
Examined final products to check conformance with quality and design standards.
Used company tracking system to locate and pick merchandise to fulfill daily customer orders.
Recognized defective material and reported issues to management to facilitate prompt resolution.
11/2001 to 06/2003Professional PainterSeaworld Parks | Tampa, FL,
Cleaned and smoothed all surfaces prior to painting.
Smoothed and finished surfaces on walls, trim and cabinetry.
Repainted entire apartments after residents moved out.
Chose correct brushes and materials for jobs and purchased from vendors.
Readied surfaces and surrounding areas for painting using sandpaper, tape and other materials.
Covered floors before prepping, priming and painting all surfaces to protect them from chemicals and paint.
Coordinated and completed ongoing routine painting of exterior and interior of properties.
Painted walls and other surfaces using traditional and sprayer methods and worked efficiently to complete jobs within required time frames.
Performed repairs to defects in walls by patching holes and scrapes prior to project start.
Education and Training
Expected in 05/1998High School Diploma | Orem High School, Orem, UT, GPA:
Expected in | Utah Valley University, Orem, UTGPA:
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