Technical Support Representative resume example with 16+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

  • Troubleshooting proficiency
  • Hardware and software diagnosis
  • Understanding of object based programming and Boolean logic
  • Linux and windows expert
  • High voltage and low voltage troubleshooting experience
  • Understanding of serial communication data transmission (RS-232 and RS-485)
  • Call center experience
  • Exceptional telephone etiquette
  • Customer support needs assessment
  • Documentation ability
  • Product assembly
  • Product packaging
  • Mechanical experience
  • LAN troubleshooting experience
  • Shipment preparation
  • Quality assurance standards
  • Power and hand tools
  • Safety understanding
  • Exceptional time management
  • Patient and diligent
  • Creative
  • Punctual
  • Dependable
  • 4.0 GPA
03/2016 to 04/2020 Technical Support Representative Motion Recruitment | Beverly Hills, CA,
  • Tested performance, functionality of network systems, individual workstations and peripheral devices; both at the company headquarter and at various customer field operations.
  • Troubleshot radio frequency communication issues, serial communication transmission of data issues (RS232 and RS485), network hardware conflicts and worked with service providers to facilitate solutions for end users.
  • Reviewed current hardware and software versions to ensure issues were not related to firmware mismatches. Recommended modifications to increase system speed and capabilities.
  • Disassembled computer systems to troubleshoot and resolve hardware issues.
  • Evaluated electrical systems, equipment and components to identify and resolve defects and safety risks.
  • Advised customers and users regarding required maintenance practices of diverse software systems for OEM warranty requirements and industry best practices.
  • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
  • Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions.
  • Conferred with vendors to ascertain replacement hardware or software and escalate more complex concerns.
  • Documented repair processes and helped streamline procedures for future technical support actions.
  • Collaborated with support team to assist client stakeholders with emergent technical issues and develop effective solutions.
  • Built and maintained successful relationships with service providers, vendors, dealers and consumers.
  • Devised incisive workarounds and resolutions for system problems
  • Diligently followed up with customers about existing orders, informing on status and responding to questions.
  • Researched, documented and escalated support cases to higher levels of support when unable to resolve issues using available resources.
  • Assisted in technical support process refinement to improve customer service and support.
  • Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
06/2006 to 02/2016 Lead Shipping Clerk Res-Care, Inc. | Kalamazoo, MI,
  • Coordinated with carrier representatives to arrange and issue instructions for shipping and delivery of materials.
  • Prepared and processed shipping documents, including work and shipping orders, route materials and bills of lading.
  • Promoted inventory accuracy and proper records management by comparing shipment contents with paperwork.
  • Utilized SAP, Fourth Shift and JD Edwards inventory management software to organize and maintain shipment records and accurate inventory accounting.
  • Reported delays, accidents or other traffic and transportation situations.
  • Determined most effective method of shipment for international and domestic shipments based on budgetary and time requirements.
  • Optimized shipping and receiving strategies with cost-effective methods, carriers and routes.
  • Prepared shipments for postage through careful packing, sealing and labeling of materials.
  • Collaborated with carrier representatives to determine receipt methods and make special delivery arrangements.
  • Promoted improvements in process efficiency and productivity by taking part in Kaizen projects.
  • Directed materials routing by preparing accurate shipping orders and bills of lading.
  • Performed inspections of shipment contents, verifying accuracy against invoices and manifests.
  • Organized storage areas to maximize efficiency of materials movements and minimize labor required.
  • Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
03/2005 to 05/2006 Production Worker Maple Leaf Foods | Brantford, ONTARIO,
  • Built and packaged products to complete daily work orders.
  • Volunteered to work additional hours during peak periods to keep projects with tight deadlines moving forward.
  • Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.
  • Inspected quality of finished products, making minor repairs to meet project expectations.
  • Inspected finished products for quality and adherence to customer specifications.
  • Set up and operated production equipment according to daily work orders and safety procedures.
  • Organized all project components on work tables according to work flow.
  • Attended all company-offered training sessions to improve skills and learn operation of new machines.
  • Completed product assembly according to standardized procedures.
  • Recorded production data in daily logs.
  • Assembled components into finished product and performed quality inspection to clear for shipment.
  • Assembled products from raw materials and completed inspections.
  • Examined final products to check conformance with quality and design standards.
  • Used company tracking system to locate and pick merchandise to fulfill daily customer orders.
  • Recognized defective material and reported issues to management to facilitate prompt resolution.
11/2001 to 06/2003 Professional Painter Seaworld Parks | Tampa, FL,
  • Cleaned and smoothed all surfaces prior to painting.
  • Smoothed and finished surfaces on walls, trim and cabinetry.
  • Repainted entire apartments after residents moved out.
  • Chose correct brushes and materials for jobs and purchased from vendors.
  • Readied surfaces and surrounding areas for painting using sandpaper, tape and other materials.
  • Covered floors before prepping, priming and painting all surfaces to protect them from chemicals and paint.
  • Coordinated and completed ongoing routine painting of exterior and interior of properties.
  • Painted walls and other surfaces using traditional and sprayer methods and worked efficiently to complete jobs within required time frames.
  • Performed repairs to defects in walls by patching holes and scrapes prior to project start.
Education and Training
Expected in 05/1998 High School Diploma | Orem High School, Orem, UT, GPA:
Expected in | Utah Valley University, Orem, UT GPA:

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Resume Overview

School Attended

  • Orem High School
  • Utah Valley University

Job Titles Held:

  • Technical Support Representative
  • Lead Shipping Clerk
  • Production Worker
  • Professional Painter


  • High School Diploma
  • Some College (No Degree)

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