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Technical Support Representative Resume Example

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TECHNICAL SUPPORT REPRESENTATIVE
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in many different industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills
  • Sales expertise
  • Order Fulfillment
  • Money handling abilities
  • Key holder experience
  • Multi-line phone talent
  • Receiving support
  • Technical Support
  • Stocking and replenishing
  • POS systems expert
  • Service standard compliance
  • Warehousing functions
  • Good listening skills
  • Retail store support
  • Creative problem solving
  • Mac systems
  • Technical issues analysis
Work History
Technical Support Representative, 02/2019 to Current
Company Name – City, State
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Addressed escalated customer service issues sent from other departments and lower leave. Teams to save customer relationships.
  • Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Researched issues through identification of similar past problems and recommended most appropriate solution.
  • Manage average of 30 technical incoming and outgoing calls per day .
Customer Service Sales Representative, 09/2018 to 01/2019
Company Name – City, State
  • Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Leveraged sales expertise to promote special offers and capitalized on upsell opportunities.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Distributed returned merchandise to appropriate store departments or palletized for liquidation.
  • Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
Inventory Associate, 05/2016 to 07/2017
Company Name – City, State
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Safely and securely loaded items to prevent damage during transport.
  • Prepared new and backstock merchandise for transfer to sales floor by tagging with security markers and pricing information.
  • Greeted store customers and discussed needs.
  • Addressed customer complaints and requests by resolution or escalation.
  • Kept up-to-date on store, shelf and order availability of consumer products.
  • Provided quick and friendly service while multitasking
  • Stocked average 5 pallets daily
Administrative Assistant, 09/2009 to 10/2015
Company Name – City, State
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Performed research to collect and record field data.
  • Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
  • Scheduled office meetings and client appointments for team of 2 professional Regional Manager and Sales Manager.
  • Arranged rapid office equipment repair and maintenance with vendors.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Education
No Degree: DesignCrescenta Valley High School - City, State
High School DiplomaBakersfield High School - City, State
No Degree: Interior DesignCuesta College - City, State
No Degree: Accounting And Business ManagementSan Joaquin Valley College - City
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Resume Overview

School Attended

  • Crescenta Valley High School
  • Bakersfield High School
  • Cuesta College
  • San Joaquin Valley College

Job Titles Held:

  • Technical Support Representative
  • Customer Service Sales Representative
  • Inventory Associate
  • Administrative Assistant

Degrees

  • No Degree : Design
    High School Diploma
    No Degree : Interior Design
    No Degree : Accounting And Business Management

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