Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Computer User Support Specialist with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.

Skilled Technologist with experience configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing. Devoted troubleshooter with deep understanding of system architecture and diagnostics.

Multi-talented Job Title consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.

Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.

Energetic supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.

Lead Manager and driving force ensuring customer satisfaction. Manage activities during entire customer lifecycle including, acquisition, retention and support. Work directly with cross-functional teams including product, marketing, finance and operations. Contribute to continuous process improvement to meet goals.

Dedicated Supervisor with track record of success ensuring productivity within demanding service environment. Effective team leader effective at meeting deadlines and ensuring highest standards of organization. Implements methodical and thorough approach to leadership.

Influential Supervisor with exemplary track record of cultivating talent and directing cohesive and focused teams. Skilled at establishing and maintaining strategic business relationships to generate essential business opportunities. Adept in building cross-functional staff, demonstrating exceptional communication skills and making critical decisions during challenges.

Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.

Energetic Supervisor with in-depth knowledge of productivity strategies and ability to control expenses to deliver projects within budget. Highly committed professional with track record of reducing operating costs with maximum productivity.

Effective professional Secretary with experience managing multiple administrative tasks simultaneously within fast-paced environment. Comfortable working autonomously while delivering high-quality results. Excellent attention to detail, communication and writing skills.

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.

Astute Administrative Assistant with experience managing data and controlling recordkeeping. Expert at optimizing processes to improve data retrieval and storage procedures, reduce physical storage needs and maintain security of information. Skilled at researching and resolving discrepancies.

Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven ability to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.

Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration.

Flexible Administrative Coordinator with diverse experience from booking travel to handling expense reimbursements. Added experience in coordinating company events and team-building activities to boost employee morale. Willing to learn additional industry-specific skills to better support staff and management.

Knowledgeable Administrative professional well-versed in producing high-quality spreadsheets, reports and presentations Proven history of success in event coordination, staff supervision and office workflow management.

  • Windows 10
  • TCP/IP
  • Software Diagnosis
  • Mac Systems
  • Technical Support
  • Technical Writing
  • Data Recovery
  • Exceptional Telephone Etiquette
  • Hardware Upgrades
  • Hardware and Software Installation
  • Customer Complaint Resolution
  • IT Support
  • Troubleshooting Technical Issues
  • Desktop support
  • Technical issues analysis
  • Java Language
  • Microsoft Office Specialist (MOS) Expert
  • Mozy Online Backup
  • Adobe and Adobe Flash
  • Norton Antivirus software
  • Wide-area Networks
  • Customer service expert
  • Application support
  • Account management
  • Technical documents comprehension
  • Business Development
  • Linksys
  • Complaint resolution
  • Xsan 2 Administrator
  • Staff education and training
  • Java Full Stack
Work History
06/2019 to Current
Technical Support Representative Packsize Llc Louisville, KY,
  • Erased user data, debugged application issues and refurbished devices for resale.
  • De-soldered and re-soldered connections between parts and motherboard.
  • Completed quality and fraud inspections on cell phones.
  • Removed, fixed and replaced components such as LCD screens, home buttons and charging ports.
  • Performed routine maintenance such as replacing worn parts.
  • Worked in field to complete basic and complex actions, including retrofitting equipment and upgrading software systems.
  • Inspected and calibrated fuel cell testing devices and tools to maintain accuracy.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
  • Configured hardware, devices and software to set up work stations for employees.
  • Developed and tested new product offerings prior to release to assist development team in bug identification.
  • Increased sales by educating prospects on benefits of products and services in comparison to competitors.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Trained and supported end-users with software, hardware and network standards and use processes.
  • Resolved issues with systems, hardware and telephones quickly and accurately.
  • Provided documentation on start-up, shut down and first-level troubleshooting of technical processes to support desk staff.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Documented all transactions and support interactions in system for future reference and addition to knowledge base.
  • Submitted service tickets for equipment maintenance requests.
  • Evaluated and responded to incoming sales leads and requests for technical support assistance.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Removed malware, ransomware and other threats from laptops and desktop systems.
  • Managed customers' expectations of support and technology functionality in order to provide positive user experience.
  • Wrote and reviewed tickets to request maintenance to various types of equipment.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Performed tests of functionality, security and performance of different workstations and devices.
  • Assisted customers with product selection based on stated needs, proposed use and budget.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Activated accounts for clients interested in new services.
  • Conducted in-depth product and issue resolution research to address customer concerns.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Identified and solved technical issues using variety of diagnostic tools and tactics.
  • Installed, modified and repaired software and hardware to resolve technical issues.
  • Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
08/2016 to 06/2019
Patient Specialist Trustone Financial Brooklyn Park, MN,
  • Explained plans for treatment and payment options.
  • Generated monthly statements to check outstanding balances.
  • Reviewed daily care slips for doctors.
  • Compiled and reviewed medical charts.
  • Assisted patients in filling out check-in and payment paperwork.
  • Educated patients on medicine and at-home healthcare tools.
  • Reviewed and corrected claim errors to facilitate smooth processing.
  • Took copayments and compiled daily financial records.
  • Balanced deposits and credit card payments each day.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Drove operational improvements which resulted in savings and improved profit margins.
09/2012 to 08/2016
Lead Member Service Representative New York Botanical Garden Bronx, NY,
  • Kept administrative records current and accurate to promote efficiency and team effectiveness in all interactions.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Maintained updated knowledge of internal processes and industry best practices to optimize service delivery.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
  • Learned all internal systems and related service role duties to provide skilled team backup in handling customer demands.
  • Recommended specific products and services in alignment with individual needs, requirements and specifications.
  • Completed training and worked effectively under high-pressure client services environments.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Followed up with customers regularly via phone and email to obtain payments and schedule services.
  • Continuously surpassed customer service standards while ensuring compliance with call volume objectives.
02/2009 to 09/2012
Membership Coordinator Xerox Corporation City, STATE,
  • Identified issues and immediately stepped up to guarantee speedy and effective resolutions.
  • Actively engaged clients upon entrance with pleasant greeting.
  • Built talented team through hiring and training new associates.
  • Maintained membership database, ensuring that all information was current and accurate.
  • Created monthly meetings for cashiers and membership desk associates.
  • Prepared marketing materials that would be sent out to members, which detailed new events, promotions and activities that were coming up.
  • Diligently trained all staff employees to be welcoming and helpful to members, which increased overall service expectations.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Managed timely and effective replacement of damaged or missing products.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Promptly responded to inquiries and requests from prospective customers.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
  • Surpassed sales goals through implementation of effective marketing strategies.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Investigated and resolved accounting, service and delivery concerns.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Trained staff on operating procedures and company services.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
  • Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
  • Cross-trained and backed up other customer service managers.
  • Applied highly effective selling skills while properly engaging and presenting solutions to customers.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Effective liaison between customers and internal departments.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Met all customer call guidelines including service levels, handle time and productivity.
  • Maintained up-to-date knowledge of product and service changes.
  • Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
  • Implemented and developed customer service training processes.
  • Facilitated inter-departmental communication to effectively provide customer support.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Promoted available products and services to customers during service, account management and order calls.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Trained new personnel regarding company operations, policies and services.
Expected in 05/2008
Diploma :
Langham Creek High School - Houston, TX
Expected in 05/2023
Bachelor of Business Administration: Business Administration
Houston Community College - Houston, TX

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy


Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


resume Strength

  • Personalization
  • Strong Summary
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended

  • Langham Creek High School
  • Houston Community College

Job Titles Held:

  • Technical Support Representative
  • Patient Specialist
  • Lead Member Service Representative
  • Membership Coordinator


  • Diploma
  • Bachelor of Business Administration

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: