technical support representative resume example with 2 years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Expected in 01/2023 to to Counseling | Biblical Studies West Coast Baptist College, Lancaster, CA GPA:
  • International Jewish Ministries Scholarship Recipient
  • Chess Club Member
  • Drama Club Member/ Leading Lady
  • Theta Kappa Mavericks Member
  • Elected to Student Body Rep for Theta Kappa Mavericks in 2022
  • Elected Captain of Intramural Collegian Sports and Activities Coordinator
  • Extracurricular Activities: Volunteer 3-year old Bible Teacher
  • Extracurricular Activities: Volunteer K-1st grade Bible Teacher
  • Extracurricular Activities: Over 1600 hours of community outreach and service.
Expected in 07/2021 to to High School Diploma | Liberty Christian School, Richland, WA, GPA:
  • Honoree of High Honors
  • Essence of Liberty Scholarship Recipient
  • UPTO Claud Leinbach Scholarship Recipient
  • 3.78 GPA
  • Completed AP course in Calculus 1
  • Completed AP course in Advanced Chemistry
  • Relevant Coursework: Forensic Science & Personal Health and Wellness
  • Extracurricular Activities: Varsity Volleyball
  • Extracurricular Activities: Varsity Basketball
  • National Society of High School Scholars Member
  • Key Club Member/ Officer: Treasurer
  • Society of Christian Athletes Member
  • Elected Captain of Varsity Volleyball
  • Awarded Positive Mental Attitude and Leadership Award
  • summa cum laude graduate
Professional Summary

Detail-oriented tech support rep with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 1 and 2 support knowledge. Organized and meticulous employee able to work at a fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

  • Asked to play for multiple church services.
  • Asked to accompany choir rehearsals and performances.
  • Performed as a soloist in musical concerts.
  • Multiple stage performances for large audiences.
  • Several encoures given.
  • 14+ years of Piano lessons.
  • Taught piano lessons to elementary students.

  • Mobility Devices
  • Configuring Devices
  • Customer Service Expertise
  • Windows 10
  • Customer Support Needs Assessment
  • Data Recovery
  • Data Connectivity
  • Apple IOS
  • MS Office and Apple IOS Proficiency
  • Troubleshooting and Assistance
  • Software Diagnosis
  • Account Management
  • Advanced Math Skills
  • Outstanding Interpersonal Abilities
  • Great Team Player
  • Customer Service Best Practices
  • Team Collaboration
Work History
08/2022 to 01/2023 Technical Support Representative Adt Security Services | Godley, TX, Lancaster, CA
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Translated complex technical issues into digestible language for non-technical users.
  • Assisted customers with product selection based on stated needs, proposed use and budget.
  • Used ticketing systems to manage and process support actions and requests.
  • Documented transactions and support interactions in system for future reference and addition to knowledge base.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and data.
  • Conducted in-depth product and issue resolution research to address customer concerns.
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
  • Managed high levels of call flow and responded to technical support needs.
  • Activated accounts for clients interested in new services.
  • Provided documentation on start-up, shut down and first-level troubleshooting of technical processes to support desk staff.
  • Monitored systems in operation and input commands to troubleshoot areas.
  • Collaborated with colleagues in both domestic and international support facilities.
  • Resolved system, hardware and telephone issues within 3 hours, improving efficiency among departments.
  • Fielded average of 45 inbound phone calls to deliver support and remotely resolve service issues.
08/2021 to 06/2022 Call Center Customer Service Representative Penske Automotive Group | West Long Branch, NJ, Lancaster, CA
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Answered over 30 calls per shift to meet fast-paced call center demands.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Educated customers on current promotions, upgrades or new offerings available under current plan.
  • Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Researched issues through identification of similar past problems and recommended most appropriate solution.
  • Detailed payment options and transferred customers to billing department for payment or further questions regarding bill.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Recorded actions taken, issues resolved and new information to effectively manage customer accounts.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Answered average of 25 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing information.
08/2021 to 05/2022 Student Custodian University Of Utah | Murray, UT, Lancaster, CA
  • Kept building spaces premises clean inside and outside.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
  • Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
  • Checked in and stocked inventory throughout facility.
  • Ran variety of cleaning machines such as floor machines designed to strip, wax, extract and top scrub floors and carpets.
  • Moved furniture for cleaning and set up for special events.
  • Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Set up, arranged and removed decorations, tables, chairs, ladders and scaffolding to prepare facilities for large events.
  • Reported vandalism or other damage to property to supervisor.
  • Organized daily cleaning schedules for custodial team.
  • Assembled basic furniture and supplies for offices and other multi-use rooms.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
  • Used hand trucks or manually lifted supplies, equipment and heavy furniture.
  • Assisted with special facility events by preparing rooms, installing decorations and transporting supplies.
  • Promoted building security by locking doors and checking electrical appliances for safety hazards.
  • Maintained optimal supply levels to meet daily and special cleaning needs.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
11/2020 to 08/2021 Sales Representative Marketsource | Clermont, FL, Pasco, WA
  • Increased sales by offering advice on purchases and promoting additional products.
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Trained and mentored new sales representatives.
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
  • Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
  • Evaluated inventory and delivery needs and optimized strategies to meet customer demands.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • West Coast Baptist College
  • Liberty Christian School

Job Titles Held:

  • Technical Support Representative
  • Call Center Customer Service Representative
  • Student Custodian
  • Sales Representative


  • Counseling
  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: