Technical Support Representative resume example

Reported on audit results to inform leaders of areas in need of improvement.

• Attended weekly meetings with administration department.
• Monitored completed work and provided feedback to improve team member performance.
• Administered internal surveys and analyzed results to decipher operational needs and develop targeted solutions.
• Identified quality trends to investigate any flaws, process inefficiencies and training needs.
• Recommended improvements to systems and/or procedures for increased productivity/ customer satisfaction.
• Investigated performance to maintain employee adherence to quality performance
• Designed forms for documentation of testing procedures and results, identifying fields of measurement relevant to increasing consistency.
• Implemented internal auditing practices to create compliance reports.
• Communicating with Supervisors, Administration, Team to report any Progress and identify any agents needing progress.

• Identified client needs and worked closely with management personnel to ascertain appropriate solutions
• Gathered data and compiled information for submission from customers due to any identity theft.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our services being offered to our customers.
• Perform Proper Documentation and privacy procedures followed for their protection and privacy.
• Compliance side by side coaching with co-workers to work each other up and identify and areas that need to improving.

• Interviewed customers regarding Bank issues and reported feedback to management team to our fraud department
• Evaluated customer account information to assess current issues and determine potential solutions.
• Answered customer questions and addressed concerns. Documented appropriate reports and followed procedures needed to report fraud.
• Documented conversations with customers to track requests, problems and solutions for reported fraud
• Fielded customer complaints and queries, fast-tracking them for problem resolution.

• Informed customers about billing procedures, processed payments and provided payment option setup assistance.
• Assessed customer needs and upsold products and services to maximize sales.
• Evaluated customer account information to assess current issues and determine potential solutions.
• Reviewed account and service histories to identify trends and issues.
• Documented conversations with customers to troubleshoot and assist with problemsolving their issue.

• Documented timecard data, maintenance logs and production logs.
• Coordinated efficient line changeovers to meet standards and maximize uptime.
• Monitored daily operations for quality and adherence to work order specifications.
• Supervised, trained and guided team by coaching on daily activities.
• Communicated daily schedule and delegated work to employees.
• Enforced rules and procedures for accuracy, efficiency and safety.
• Established and enforced clear goals to keep employees working collaboratively.
• Realigned workflows with changing business demands by evaluating processes and employee strengths.
• Conveyed project information consistently and quickly to resolve issues and deliver constructive feedback.

• Sourced, qualified and conducted screening interviews with job candidates.
• Built and leveraged professional network connections which provided continuous and relevant applicant sources across diverse industries and experience levels.
• Performed professional and technical recruiting in areas of skilled trade, finance and IT.
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• Collaborated with recruitment and HR professional to achieve hiring goals.
• Reviewed referral candidates and contacted qualified individuals to request applications.
• Planned and executed recruitment events to bring in area candidates.
• Displayed and distributed marketing and advertising materials and participated in educational presentations for general recruitment purposes.
• Proactively identified and solved complex recruitment problems impacting employer short- and long-term success.
• Strengthened operational efficiencies and traceability by developing organizational systems for maintaining confidential employee records and reports.
• Provided recruiting activity reports to management utilizing industry-specific software and guidelines.
• Shared information about training and job opportunities with school representatives, public officials and community liaisons.

• Assessed internal documentation and communications as well as public relations and advertising materials for compliance with company policies and legal requirements.
• Maintained and revised policy procedures for general operation of compliance program.
• Enforced safety and regulatory adherence at Ports of Entry that customers are following compliance procedures.
• Documented collections amounts and status and maintained information in organizational database.