Enthusiastic Technical Support Analyst seeking to benefit an IT Department with complex technical knowledge and strong leadership skills. Experience working with a vast knowledge of web applications, software and framework seeking to assist clients in all troubleshooting endeavors. Skilled at resolving complex customer service issues in a timely manner. Critical thinker who addresses customer support issues quickly and who consistently exceeds performance standards. Performs superior work under the pressure of rigid deadlines.
CompTIA A+ Certification Exam 220-801 March 2014
Working on CompTIA A+ Exam 220-802
Operating Systems: Windows 8/8.1, Windows 7, Windows Vista, Windows XP, Windows 2000 Professional, Windows Server 2003, Leopard, Snow Leopard
Applications: SAP, Citrix, VMware, Microsoft Office, Excel, Access, PowerPoint, Publisher, Adobe Photoshop, Adobe Illustrator, Inkscape, Open Office, SQL, Remedy
Proficient in the use of the Microsoft Suite and programs
Experience repairing mini and personal computer systems (PC and Mac)
A+ Certification, Active Directory, Adobe Photoshop, asset management, cable, Citrix, SLA's hardware, contracts, encryption, customer support, desktops, drivers, DSL, email, fiber optics, firewalls, IBM, Adobe Illustrator, inventory control, IP, laptops, Mac, managing, Access, Excel, Microsoft Office, Microsoft Suite, Office, PowerPoint, Publisher, Windows 7, Windows 8, Windows, Windows XP, modems, Network cards, networks, Microsoft operating systems, Operating Systems, problem resolution, protocols, RAID, receiving, routers, SAP, servers, shipping, SQL, supply chain, technical support, user support, Telephone, Telephony, Troubleshooting, Vista, VPN
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