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Technical Support I Resume Example

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TECHNICAL SUPPORT I
Career Overview

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Seasoned investment professional with strong leadership and interpersonal skills who adds energy and value to an organization's quest for excellence.

Core Strengths
  • Results-oriented
  • Client-focused
  • Quick learner
  • Customer service expert
  • Telecommunication skills
  • Adaptive team player
  • Strong organizational skills
  • Active listening skills
  • Sharp problem solver
  • Courteous demeanor
  • Energetic work attitude
  • Store maintenance ability
Accomplishments

Customer Assistance

  • Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Computed Data Reports

  • Provided required weekly, monthly and quarterly reports listing sales figures and client track records.

Customer Service

  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Sales

  • Consistently generated additional revenue through skilled sales techniques.

Multi-tasking

  • Cashiered with two cash registers at once in tandem to maximize customer flow.

Customer Interface

  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.

Skills
  • Professional and friendly
  • Careful and active listener
  • Strong public speaker
Work Experience
Company NameApril 2016 to CurrentTechnical Support I
City, State
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Computed accurate sales prices for purchase transactions.
  • Resolved product issues and shared benefits of new technology.
  • Managed quality communication, customer support and product representation for each client.
  • Regularly sought opportunities to up sell and add on additional merchandise.
  • Generated leads for new sales through telephone and email contact with customers.
  • Resolved customer complaints and concerns with strong verbal and negotiation skills.
  • Provided base level IT support to company personnel.
  • Maintained composure and patience in face of difficult customer situations.
  • Support customers with online billing and account issues.
  • Informed customers about issue resolution progress.
  • Supported customers having data connectivity issues.
  • Worked with customer service supervisor to resolve customer concerns.
  • Handled a large volume of phone calls, chat and emails.
  • Maintained a calm, professional demeanor when faced with high demand, high volume workloads.
  • Created new account, reset passwords and configured access for users.
Company NameJuly 2015 to April 2016Overnight Stocker
City, State
  • Greeted all customers.
  • Cleared damaged items and loaded freight
  • Worked at a rapid pace to meet tight deadlines.
  • Followed proper selection procedures as established by the company.
  • Rotated stock by code and receiving date.
  • Replenished floor stock and processed shipments to ensure product availability for customers.
Company NameApril 2015 to January 2016Caregiver (DSW)
City, State
  • Assisted in the managing of the company database and verified, edited and modified members' information.
  • Caring, kind, dependable and personable individual who desired to provide non-medical, in-home care to the elderly.
  • Tasks typically include: Companionship and conversation Meal preparation and planning Light housekeeping General assistance Personal care assistance (bathing, dressing & grooming).
  • Frequently commended for maintaining the safety, respect and dignity of residents.
Company NameJune 2014 to April 2015Sales Associate
City, State
  • Recommended and helped customers select merchandise based on their needs.
  • Exchanged returned merchandise for customers quickly and efficiently.
  • Served as liaison between customers, store personnel and various store departments.
  • Confirmed that appropriate changes were made to resolve customers' problems.
  • Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.
  • Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.Informed customers about sales and promotions in a friendly and engaging manner.
  • Offered Sears credit applications upon checkout, converting 7 out of 10 customers into card-holders.
Company NameMay 2013 to October 2013Overnight Stocker
City, State
  • Ordered and shelved weekly sale items for customers.
  • Arranged and stocked department displays.
  • Broke down heavy pallet loads of cases, boxes and bags.
Company NameJune 2011 to May 2013CNA
City, State
  • Observed and documented patient status and reported patient complaints to the case manager.
  • Read and recorded temperature, pulse and respiration.
  • Massaged patients and applied preparations and treatments, such as liniment, alcohol rubs and heat-lamp stimulation.
  • Completed and submitted clinical documentation in accordance with agency guidelines.
  • Assisted with adequate nutrition and fluid intake.
  • Planned, prepared and served meals and snacks according to prescribed diets.
  • Cleaned and organized patients' living quarters.
  • Positioned residents for comfort and to prevent skin pressure problems.
  • Assisted with transferring residents in and out of wheelchairs and adaptive equipment.
  • Assisted nurses with cleaning rectal tube, G-tube, J-tube, and regular catheter insertion.
  • Assisted with ADLs.
Company NameMarch 2008 to June 2011Cashier/Cook
City, State
  • Mastered Point of Sale (POS) computer system for automated order taking.
  • Recorded customer orders and repeated them back in a clear, understandable manner.
  • Up-sold additional menu items, beverages and desserts to increase restaurant profits.
  • Quickly and efficiently processed payments and made accurate change.
  • Served orders to customers at windows, counters and tables.
  • Prepared and served beverages such as coffee, tea and fountain drinks.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Prepared items according to written or verbal orders, working on several different orders simultaneously.
  • Followed all established restaurant practices and procedures.
  • Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.
  • Cleaned food preparation areas, cooking surfaces, and utensils.
  • Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps.
Educational Background
Virginia College OnlineMar 2014Associates Degree: Medical Office AdministrationGPA: GPA: 3.0GPA: 3.0 Medical Office Administration
Wetumpka High SchoolMay 2009High School Diploma: General EducationCity, StateGPA: GPA: 3.0

GPA: 3.0 General Education

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Resume Overview

School Attended

  • Virginia College Online
  • Wetumpka High School

Job Titles Held:

  • Technical Support I
  • Overnight Stocker
  • Caregiver (DSW)
  • Sales Associate
  • CNA
  • Cashier/Cook

Degrees

  • Associates Degree : Medical Office Administration
    High School Diploma : General Education

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