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Technical Support Engineer Tier 1 Resume Example

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TECHNICAL SUPPORT ENGINEER TIER 1
Summary
Obtain a position in the Information Technology field. Achievement driven and results-orientated individual interested in starting a career in the IT industry. Expert in negotiation of contactor bids, reports and computation of charges with accrual accounting Detail and goal oriented, highly skilled at learning new concepts, policies and effectively implementing projects succinctly Strong knowledge of strategy development and decision analysis Very proficient in MS Word, MS Excel, MS PowerPoint, MS Outlook, and MS Access A proven team leader with excellent oral and written communication capabilities Demonstrated achiever with exemplary problem solving and project management skills and a passion for community outreach and organization
Highlights
Microsoft Office( Word, Excel, Powerpoint, Outlook) *Coursework in Security +
Experience
January 2015
Hostgator Houston, TX Technical Support Engineer Tier 1
  • Provides technical support for level one escalation issues via help desk.
  • Front line support via live chat and telephone.
  • Troubleshoots wide range of technical and non-technical issues with web hosting plans and services.
  • Extensive knowledge of FTP, DNS, cPanel and WHM.
  • Exchange Server configuration, upgrades and troubleshooting.
January 2014
to
January 2015
Bldg-Works USA Houston, TX Operations Manager
  • Responsible for customer retention through quality inspections, problem resolution and effectively managing franchise owners and customers.
  • Conduct Safety Risk Assessments to ensure OSHA regulations and guidelines are strictly followed.
  • Manage, train, motivate and evaluate performance of 20 managers and their staff of over 100 employees.
  • Responsible for purchasing and acquiring equipment and supplies for the facilities.
  • Daily responsibilities include team building & training, project planning & development, facility management, client retention Coordinating with 3rd party vendors to conduct specialty training with staff and to provide complimentary services for clients.
  • Ensuring that the Bldg-Works system of creating healthy buildings is implemented in each facility.
January 2007
to
January 2014
Spectrum Association Management, LP Houston, TX Community Manager/Site Manager
  • Manage maintenance and operation of 13 community associations of 300+ residents involving extensive project management, marketing material development, partnership development, community volunteer group coordination, event planning, public speaking, problem solving and resource location Financial management including: budget development and daily maintenance of financial reports and records Contract negotiations and establish and manage efficient and cohesive working relationships with service providers Establish and maintain community committees and Board of Directors, presented and helped implement new projects and community events Interfaced with investment bankers in the development of new investment products and implemented of new systems to improve operational efficiencies and service for high-net worth individuals Advanced administrative duties including system organization, data management, operation of multi-phone line systems, filing, database management, faxing, copying, scanning, printing.
January 2006
to
January 2007
Houston Housing Authority Houston, TX Case Manager
  • Managed a case load of 400+ public housing residents requiring daily administrative tasks.
  • Coordinated annual and monthly case file reviews and interviews with public housing applicants.
  • Processed and verified all information received from housing applications and administered moving vouchers to eligible applicants.
  • Conducted educational panels for housing applicants on program availability for continued education and self-sufficiency.
  • Counseled housing applicants on potential risks and cautionary items of inadequate or sub-standard housing environments.
Education
Columbia Southern University Bachelor of Science: Information Technology GPA: GPA: 3.71 Information Technology GPA: 3.71
Microsoft Office 2010, Information Systems Management , Personal Computer Fundamentals, Courses in Security + , A+, Network +
Skills
A+, administrative, administrative duties, budget development, Contract negotiations, copying, client, clients, data management, database management, DNS, event planning, facility management, faxing, filing, Financial management, financial reports, FTP, help desk, Information Systems, team building, managing, marketing material, Excel, Exchange Server, Microsoft Office, Outlook, Powerpoint, Word, Works, Network, problem solving, problem resolution, project planning & development, project management, public speaking, purchasing, quality, Safety, scanning, technical support, telephone, phone, troubleshooting, upgrades, web hosting, In-depth knowledge of web technologies protocols and tools, Proficient with Windows, Experience with Word Press, Joomla, Weebly and many more website building platforms, Network/server maintenance, Excellent problem-solving abilities, Programming and design skills, 
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Resume Overview

Companies Worked For:

  • Hostgator
  • Bldg-Works USA
  • Spectrum Association Management, LP
  • Houston Housing Authority

School Attended

  • Columbia Southern University

Job Titles Held:

  • Technical Support Engineer Tier 1
  • Operations Manager
  • Community Manager/Site Manager
  • Case Manager

Degrees

  • Bachelor of Science : Information Technology
    Microsoft Office 2010, Information Systems Management , Personal Computer Fundamentals, Courses in Security + , A+, Network +

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