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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary
Results-oriented, technical professional with 20+ years of experience in the software industry analyzing design, development and implementation of innovative business process and system solutions which include Microsoft Windows, Exchange, SQL Servers, with emphasis on Disaster Recovery. Recognized as possessing technical and organizational skills necessary to bring strong instincts and a proven record of procedural compliance, process management and operational skills. Seeking a challenging position using strong analytical and problem-solving skills to facilitate healthy communication between the client and IT department.
Core Qualifications
  • Strong analytical and collaborative skills
  • Excellent problem solving skills
  • Managing tight deadlines
  • Working independently
  • Local and remote systems support
  • System administration
  • Storage Administration
  • Disaster Recovery
  • Windows Server 2000, 2003, 2008, 2012
  • Active Directory, DNS
  • Microsoft Exchange 5.5,2000,2003, 2007 2010, 2013
  • Antispam products; Ironport, MailEssentials
  • SQL 2005, 2008
  • VMWare
  • NetApp specific products for Exchange/SQL
Education
University of Wyoming Laramie, WY Expected in Bachelor of Arts : Music Performance - GPA :

Music Performance

Experience
Ansys, Inc. - Technical Support Engineer II
Washington, DC, 2013 - Current
  • Provided support with strong verbal and negotiation skills, diagnosing, reproducing, and fixing software and hardware issues using email, telephone and Webex.
  • Researched, documented and escalated cases according to internal procedures.
  • Leveraged internal technical expertise, including higher-level engineers, knowledge base, and other internal tools, to provide the most effective solutions to customer issues.
  • Developed new knowledgebase articles to capture new learnings for reuse throughout the center and achieved Knowledgebase Accreditation.
  • Increased number of resolved job tickets exponentially over previous year.
  • Maintained a calm, professional demeanor when faced with high demand, high volume workloads.
  • Collaborated with the cross functional teams to ensure that timely solutions are provided.
Mantech International Corporation - Senior Systems Administrator
Altadena, CA, 2005 - 2013
  • Supported a complex imaging infrastructure as primary system administrator involving multiple distributed servers for items such as reports, statements, checks.
  • Work with business users and other various user groups to help design and meet the requested business needs.
  • Ensured the availability, reliability, security and performance of network based services, recommending system improvements, upgrades and repairs.
  • Worked with outside vendors, teams, and contractors to secure network products and services.
  • Determined feasibility, functionality and potential benefits of proposed systems.
  • Built servers and loaded and tested software applications and managed application patches, data backup, security changes and network configuration.
  • Created documentation, installation instructions and user manuals to facilitate knowledge transfer.
  • Administered Exchange, Active Directory, DNS, spam, imaging servers, system backups and recovery.
  • Installed and configured Exchange 2003, migrating 4000+ users to Exchange 2007.
  • Installed, configured and managed Ironport servers
  • Acted as contact for Active Directory, DNS and user adminstration
Sterling Healthcare - Network Administrator/Help Desk Manager
City, STATE, 2005 - 2013
  • Analyzed, recommended, purchased, installed and supported PC and LAN/WAN equipment and software for subsidiary companies.
  • Created and developed PC standards and control procedures.
  • Maintained Novell 4.11 network and integrated with new Windows NT 4.0 network.
  • Administered Exchange 5.5 mail server and GroupWise mail server., converting email users from Groupwise to Exchange, providing more mail functionality for users.
  • Coordinated Y2K readiness.
  • Managed project to install and implement an internal corporate help desk to provide service to the user community while performing duties of Network Administrator.
  • Managed startup of Help Desk, hired staff and achieved startup in 6 weeks.
  • Managed day-to-day functions of Help Desk.
  • Developed policies and procedures for operation of Help Desk, reporting Help Desk performance to management.
Sterling Healthcare - IT Operations Manager / Senior Network Administrator
City, STATE, 1996 - 2005
  • Oversaw installation, configuration, network connectivity, maintenance, and troubleshooting of end user workstation hardware, software, peripheral devices, performing system backups and recovery.
  • Negotiated  with vendors, contractors to secure network products and services.
  • Developed, implemented, and maintained policies, procedures and associated training plans for network resource administration, appropriate use, disaster recovery.
  • Recommended, scheduled, and performed network and system improvements, upgrades, and repairs.
  • Managed servers (e-mail, print, fax, application, backup, etc.) and associated operating systems and software.
  • Installed and configured Exchange 2000 to support a multi-company environment and transparently migrated one thousand Exchange 5.5 users to Exchange 2000.
  • Deployed Outlook Web Access using multiple domains and web sites.
  • Migrated NT 4.0 environment to Win2000 and Active Directory.
  • Managed RightFax project. Installed 8 line RightFax fax server, integrated with Exchange, and trained 500 users.
AT & T Solutions - Client Technical Associate
City, STATE, 1995 - 1996
  • Responsible for a high degree of support across all technologies and business processes.
  • Configured Cisco routers in various remote locations, across United States and overseas.
  • Created network maps in HP OpenView.
Skills

Windows Servers, Exchange, SQL Server, Disaster Recovery, Storage Administration, Network Administration, Technical Support, Active Directory, Linux


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Resume Overview

School Attended

  • University of Wyoming

Job Titles Held:

  • Technical Support Engineer II
  • Senior Systems Administrator
  • Network Administrator/Help Desk Manager
  • IT Operations Manager / Senior Network Administrator
  • Client Technical Associate

Degrees

  • Bachelor of Arts

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