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technical support engineer resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Facilities Maintenance with 30 years of experience keeping industrial facilities and machines in top condition to support achievement of business goals and objectives. Natural and trained problem solver with innate understanding of how things work. Proficient in HVAC, plumbing, electrical and machinery and always eager to master new technologies. Adept at keeping facilities tidy and clean. Effective at completing appearance updates such as replacing fixtures and painting rooms. Excellent mechanical knowledge and time management skills.

Certification in heating & air conditioning

ACS Automatic Equipment

Advance control

Basic controls

Basic controls 2

Trouble shooting class

Pool certification

Government Management Training

Fundamentals of management 1,2,& 3

American Hotel Association Certifications including Maintenance worker, Laborer, Guest services, Room attendant, Supervisor, Security & Chief engineer

S.A.F.E Training

OSHA Training

Skills
  • Critical Thinking
  • Technical Documentation
  • System Troubleshooting
  • Complex problem-Solving
  • Teamwork and Collaboration
  • Project Management
  • Customer Service
  • Attention to Detail
  • Resolving Problems
  • Operations management staff development's
  • Plumbing
  • Painting
  • Electrical
  • Drywall repair
  • Ceramic tile repair
  • Landscaping
  • Heating & A/C repairs
  • All aspects of general building maintenance
  • Hotel locking system
  • Inventory control policy / program development
  • Cross functional team management staff training
  • Supervision and training skilled negotiation
  • Sound judgment calm under pressure, time sensitive, decision-making capability
Experience
01/2022 to Current
Technical Support Engineer Cognex Corporation Field, CO,
  • Repaired and replaced condensers, compressors and hvac equipment for residential and commercial customers
  • Installed, maintained and repaired commercial refrigeration systems
  • Disassembled units, repaired broken components and restored to operating condition
  • Examined heating and air conditioning systems and air compressors for signs of defects or malfunction
  • Assessed efficiency of HVAC and refrigeration systems to provide feedback to customers
  • Installed and replaced water heaters, drain pipes and water supply lines
  • Installed and repaired gas lines and hot and cold water lines
  • Cut openings in walls and floors to accommodate pipe and pipe fittings
  • Performed emergency on-call work hours during evening, weekends and some holidays
  • Cut diverse pipe sizes and lengths to prepare for installation
  • Operated motorized pumps to remove water from flooded manholes, basements and other facility floors
  • Modified piping systems with task-specific tools to complete preventive maintenance
  • Performed routine preventive maintenance on boilers according to company schedule, reducing number of service calls to outside technicians
10/2001 to 01/2022
Facilities Manager Related Companies New York, NY,
  • Managed team of 9 Labors & 6 Maintenance personal
  • Reduced & controlled expenses by doing work internally
  • Served as mentor to junior team members
  • Responsible for all preventive maintenance & up keep of 300 room hotel with conference room
  • Responsible for set up & break down of conference room to accommodate bookings
  • Traveled to other properties nationwide to undertake, conduct & direct projects
  • Facilitate large projects including complete renovations & construction of new property
  • Responsible for all preventive maintenance & repairs to ice machines & in room HVAC units
  • Responsible for handling all guest complaints or issues
  • Responsible for maintaining records including restraints budget
  • Planned maintenance activities in accordance with budget limitations, building use needs & operational requirements
  • Managed spending to ensure adherence with budget
  • Recruited & mentored new maintenance staff
  • Led continuous improvement initiatives for procedures & operations.
  • Addressed building emergencies with high-level urgency & developed timely & effective solutions.
  • Oversaw building improvements to update facilities & meet tenant requirements
  • Coordinated preventive maintenance & safety training with onsite managers from regulatory agencies
  • Maintained records of payments, vendor pricing, energy usage & activity reports
  • Called in equipment repair services & maintained office supplies by ordering new inventory
  • Developed long-term improvement plans to boost energy efficiency
  • Led investigations into system issues & planned fixes to minimize downtime & control costs
  • Performed HVAC maintenance, repaired electrical systems & managed building automation systems
  • Supervised & coached installation staff throughout system installations
  • Managed building & system start-up to achieve project goals, specifications & contract requirements
  • Assessed building control system & HVAC system performance to suggest improvements
03/1992 to 10/2001
Maintenance Engineer Firstservice Residential Round Rock, TX,
  • Personal development started as a Landscaper and worked my way up to be Chief Engineer
  • Reduced and controlled expenses by doing work in house
  • Served as mentor to junior team members
  • Responsible for all preventive maintenance & up keep of 332 rooms of a full service hotel, including conference rooms, full service restaurant & bar, indoor and outdoor pools, hot tub, sauna, fitness center, gift shop & business center
  • Traveled to other properties on the east coast to handle projects including complete renovations
  • Responsible for all preventive maintenance and repairs to ice machines & in room HVAC units
  • Responsible for handling any guest complaints or issues
  • Responsible for maintaining records
  • Created step-by-step procedures for day-to-day tasks to streamline workflow & improve efficiency
  • Efficiently executed shut downs for planned maintenance
  • Diagnosed &repaired mechanical issues according to industry standards
  • Developed & implemented operations manuals, policies & procedures & maintenance programs schedules
  • Orchestrated tooling changeovers, setups & repairs to minimize downtime & improve productivity
  • Contacted vendors to procure equipment & tools to meet organizational demands
  • Reviewed blueprints & manuals to repair & restore optimal functionality
  • Streamlined special maintenance programs, saving department costs on repairs & labor
  • Specialized in support systems, inspections & detailed repairs to achieve operational efficiency
  • Routinely inspected equipment for preventive & emergency maintenance needs.
  • Followed instructions regarding duties & assignments for facility & machinery maintenance
  • Completed assignments on-time & under budget
  • Double checked supply inventories to ensure project specific correctness & optimize work readiness
  • Assessed cleaning product availability & ordered stock to maintain inventory
  • Managed & delegated duties up to 6 sometimes more employees
  • Implemented troubleshooting techniques to resolve issue
Education and Training
Expected in 06/1993 to to
:
Oscar F. Smith High School - Chesapeake, VA
GPA:
  • Certification in heating & air conditioning
  • ACS Automatic Equipment
  • advance control
  • Basic controls
  • Basic control 2
  • trouble shooting class
  • pool certification
Expected in to to
: Government Management
Tidewater Community College - Norfolk, VA
GPA:
  • Fundamentals of management 1, 2 & 3
  • American Hotel Association Certifications including Maintenance worker, Laborer, Guest services, Room attendant, Supervisor, Chief engineer, Security
  • S.A.F.E training
  • OSHA training

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Resume Overview

School Attended

  • Oscar F. Smith High School
  • Tidewater Community College

Job Titles Held:

  • Technical Support Engineer
  • Facilities Manager
  • Maintenance Engineer

Degrees

  • Some College (No Degree)

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