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TECHNICAL SUPPORT ENGINEER (Data Protection Advisory Division) Resume Example

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TECHNICAL SUPPORT ENGINEER (DATA PROTECTION ADVISORY DIVISION)
Summary
Data Protection Consultant with 10 years of experience with a diverse back-ground in Hyper-converged , storage technologies.
Building , Implementing , providing thoughtful solutions to external customer's client's are best equipped to deal with Disaster situations.

Experience
Technical ConsultantFeb 2016
AHEAD － Chicago, IL
Designed , delivered , deployed , migrated complex solutions and providing architectural recommendations on Data Protection technologies for vendors like DELL EMC , Rubrik , Cohesity and their integration with cloud providers - AWS , different applications like SQL,Oracle, Exchange.
Developed Run books for various procedures.
Provided / participated with vendors to investigate root cause analysis.
Provided strategic direction and ensure the delivery of technical based projects.
Develop Service proposals for each scope of work for various vendors.
​
Delivery SpecialistMay 2013 to Feb 2016
DELL EMC － Hopkinton, M.A
Performed necessary storage infrastructure maintenance and necessary data migration, as required.
Document articles on product behavior and set guidelines for the same
Manage, troubleshoot, Integrate, Implement as well as support DELL .
Provided proactive recommendations to external client for improving their use of DELL EMC Data Protection solutions.

SYSTEMS ENGINEERJul 2011 to May 2013
Fusionstorm － New York City, NY, India
  • Managed multiple DELL EMC Networker Environments for various clients.
  • Performed upgrading , trouble shooting various Data Protection issues.
  • Proactively manage space requirements for backup environments across the company.
  • Understand and support the application level backups and restores of a robust exchange environment.
  • Created Backup reports to discuss storage utilization every week.
         ​
TECHNICAL SUPPORT EXECUTIVEOct 2008 to Aug 2009
Softcell Technologies Limited － Mumbai, India
As a member of Security team performed installation of Symantec Endpoint Protection Anti-virus.
Participated in maintenance  activities for the Lifecyle of product.
Helped customer to provide best possible solutions to prevent malicious attacks on workstations.
​
Education
Master of Science, Telecommunication Management2011Stevens Institute of Technology － Hoboken, New Jersey, U.S.AGPA: GPA: 3.389

  • Telecommunication Management GPA: 3.389
Bachelor of Engineering, Electronics and Telecommunication2007Ramrao Institute of Technology － Mumbai, Maharashtra, IndiaGPA: GPA: 3.4

  • Electronics and Telecommunication GPA: 3.4
Diploma, Industrial Electronics2004Bharati Vidyapeeth Institute of Technology － Mumbai, Maharastra, IndiaGPA: GPA: 3.8

  • Industrial Electronics GPA: 3.8
Skills / Certifications
DELL EMC  Avamar
DELL EMC  Data Domain
DELL EMC CyberRecovery
DELL EMC  VxRAIL
DELL EMC  Dell EMC Unity
DELL EMC DELL EMC Integrated Data Protection Appliance ( Converged Data Protection Solution)
DELL EMC Networker
DELL EMC Power Protect Data Manager
DELL EMC Isilon
Rubrik
Cohesity
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Resume Overview

Companies Worked For:

  • AHEAD
  • DELL EMC
  • Fusionstorm
  • Softcell Technologies Limited

School Attended

  • Stevens Institute of Technology
  • Ramrao Institute of Technology
  • Bharati Vidyapeeth Institute of Technology

Job Titles Held:

  • Technical Consultant
  • Delivery Specialist
  • SYSTEMS ENGINEER
  • TECHNICAL SUPPORT EXECUTIVE

Degrees

  • Master of Science , Telecommunication Management 2011
    Bachelor of Engineering , Electronics and Telecommunication 2007
    Diploma , Industrial Electronics 2004

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