Technical Support Engineer resume example with 5+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:

Capable Technical support specialist experienced in helping users correct problems with computer systems, mobile devices, and peripheral equipment.

Experience in assisting end-users with complex technical issues. Communicate complicated concepts in a clear manner.

  • Technical troubleshooting
  • Software upgrades
  • Hardware upgrades
  • Application installations
  • Service desk support
  • Problem resolution
  • Inventory management
  • Process improvement
  • Troubleshooting and Diagnosing
  • Remote desktop services and support
  • Customer service
  • Exceptional telephone etiquette
Technical Support Engineer, 07/2015 to Current
FacebookDenver, CO,
  • Install and configure computer hardware, software, systems, networks, printers, and scanners.
  • Install, configure, and maintain IP phones and phone systems.
  • Manage smartphones for office and field personnel.
  • Provide technical support to company headquarters and 17 satellite branches.
  • Effectively lead an IT team to service customers throughout the entire state of California.
  • Create Monthly reports per region for expenditures, scope of work, outages etc.
  • Create technical design solutions for end-users, consultants, and contractors.
  • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
  • Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions.
  • Set up new desktop systems and configured laptops for incoming employees, loading required software and server permissions.
  • Documented repair processes and helped streamline procedures for future technical support actions.
IT Training & Adoption Leader - West Coast , 01/2019 to 01/2020
Patrick IndustriesDecatur, AL,
  • Created a successful employee training campaign based on promoting the use of new digital tools for company growth and sustainability into the future.
  • Documented participant attendance, engagement and progress.
  • Created and offered additional materials to enhance training.
  • Partnered with finance, Operations, and HR to develop a strategy to train 6k+ employees on the use of digital tools to log sales strategies, manage customer information and grow business by driving sales.
  • Delivered instruction on a broad range of topics, integrating audio-visual presentations and training materials.
  • Scripted, recorded, and uploaded instructional videos for remote learning students.
  • Elevated team member performance while cultivating customer relationships to drive sales.
  • Produced effective training materials using google analytics to engage and educate individuals based on real live data.
Industrial Sales Representative, 06/2017 to 01/2019
GexproCity, STATE,
  • Developed long term relationships with customers to generate additional sales and guide problem resolution discussions.
  • Demonstrated leadership by conducting sales presentations, directing sales calls, managing contract negotiations, and executing sales contracts.
  • Advanced sales opportunities to foster market performance and penetration in support of business initiatives.
  • Improved profitability and developed pipeline leveraging multiple marketing channels and sales strategies.
  • Calculated total costs for service delivery, including production, delivery, and installation requirements.
  • Capitalized on growth and expanded opportunities by maintaining thorough and current knowledge of all products, competitive offerings, and market developments.
  • Consulted with long-term, new and prospective customers to understand needs and propose ideal solutions.
  • Educated customers about product features and technical details to highlight thebenefits and correct misunderstandings.
Education and Training
Bachelor of Science: Industrial Automation , Expected in
Bakersfield College - Bakersfield, CA

The degree in Industrial Automation focuses on the management and application of electronics and computer technology, including instrumentation/control, industrial robotics, computer-aided drafting, and human-machine interfaces.

Associate of Science: Industrial Technology, Expected in 06/2016

This degree teaches essential skills that can be put to use as an industrial technician, electronics technician, field service representative, or salesperson. A degree holder will also be considered for potential promotions into supervision and management positions. They will also become valuable additions to technology-focused employers.

Job Skill Certificate : Industrial Automation , Expected in 06/2016
Bakersfield College - Bakersfield, CA,

Degree in Industrial Automation focuses on the management and application of electronics and computer technology, including instrumentation/control, industrial robotics, computer-aided drafting, and human-machine interfaces.

Job Skill Certificate : Industrial Communications , Expected in 06/2016
Bakersfield College - Bakersfield, CA,

Program includes study in the following areas: electrical theory and components, soldering, wiring diagrams, safety advanced analog semiconductor and digital devices, power supplies, test equipment, radio communications, antenna and transmission lines, telecommunications, video, data, network technology, and installation and wiring standards.

High School Diploma: , Expected in 06/2012

General Education w/emphasis in Industrial manufacturing

  • Exceed first-year sales goal by 1M.
  • Promoted from a warehouse driver to warehouse lead then to a sales role to a corporate IT role covering the entire company's western region within 3 years of being with the company.
  • Top representative in the industrial energy department with the highest customer satisfaction.
  • Received award for customer service recognition and ability to work well with the other team members.

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Resume Overview

School Attended

  • Bakersfield College
  • Bakersfield College
  • Bakersfield College

Job Titles Held:

  • Technical Support Engineer
  • IT Training & Adoption Leader - West Coast
  • Industrial Sales Representative


  • Bachelor of Science
  • Associate of Science
  • Job Skill Certificate
  • Job Skill Certificate
  • High School Diploma

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