technical support coordinator resume example with 20+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

Offering a background in consumer and business to business customer service and technical support with skills and qualifications in the following:

Supervision, Troubleshooting, Problem Solving, Customer Relations, Contract Negotiation, Administration, Training, Sales, Smartphone troubleshooting including Windows, Android, iPhone and Blackberry

State University of New York Buffalo, Expected in 5 1994 B.A : Anthropology - GPA : Graduated Cum Laude GPA: 3.33 Deans List, Departmental Honors Anthropology Graduated Cum Laude GPA: 3.33 Deans List, Departmental Honors
Asrc Federal Holding Company - Technical Support Coordinator
Seattle, WA, 02/2006 - Current
  • Promoted to Technical Support Coordinator handling high value and business accounts for customer service questions as well as technical support tier two questions.
  • Supported the customer service organization with guidance and tier two technical and data support.
  • Supported Retail technical support reps with resolving technical issues with customers phones.
  • Handled all troubleshooting for Smartphone and data products such as wireless modems
  • Saved customers looking to cancel service with us.
  • Acted as point of contact for customer service teams as well as the tech support queue.
Johnston & Murphy - Customer Service Specialist
Aventura, FL, 03/2014 - 03/2014
  • Responsible for high volume of customer contact via telephone.
  • Assisted customers with all billing related inquiries.
  • Explained wireless telephone bills and manually credited or billed customers whenever re-rates were necessary.
  • Resolved billing disputes.
  • Performed tier one technical support troubleshooting.
  • Explained equipment operation to customers for the entire inventory of wireless phones.
  • Programmed phones for new activations.
  • Sold new contracts and did cancellations and suspensions.
  • Took customer payments.
  • On an hourly basis dealt with rude, abusive and emotional customers in a professional and friendly manner.
Arrive Logistics - Supervisor Service Billing Operations
Chicago, IL, 04/2014 - 04/2014
  • Oversaw and participated in all activities involving service billing, ensuring accuracy and company savings.
  • Researched and authorized billing dispute resolutions.
  • Analyzed and calculated credit and billing issues.
  • Collaborated with Credit and Collections Department with regard to processes and customer response.
  • Planed and coordinated company moves including contractors, movers, power source, computers, and work stations.
  • Trained employees in billing functions.
  • Tracked and maintained supply inventory to support 40 people.
  • Hired and fired employees.
Campbell Soup Co - Customer Relations Specialist
Hyannis, MA, 01/1 - 04/2014
  • Administrated heavy workload of contracts and negotiated $3.8M of annual renewal and new business activities for large format engineering printers and plotters.
  • Heavy customer interaction via mail and email, correspondence and phone calls, utilizing extensive technical expertise to address complicated, high volume systems.
  • Utilized Excel and MS Word to create forms and generate customer letters and reports.
  • Helped develop Oracle system to meet company needs.
  • Key focal person to liaison between customer and Accounts Receivable, Credit and Collections and Sales.
  • Trained employees in managing service contracts and account management.
Terracon - Team Leader
Williamsburg, VA, 01/1 - 01/1
  • Responsible for supervision and scheduling work for up to 140 sales representatives.
  • Oversaw and coordinated sales leads for key client and 10 sales districts.
  • Involved responding to customized needs and programs for each district, responding to unique issues.
  • Identified market demands and made recommendations to management regarding Account Executives.
  • Monitored and evaluated work distribution and performance.
  • Generated management reports.
  • Ensured compliance of client requirements by Account Executives.
  • Promoted from sales representative (2nd in sales out of 30).
  • Proactively identified and secured new business opportunities.
Terracon - Field Archaeologist
Ashburn, VA, 01/1 - 01/1
  • Responsible for all phases of site excavation and research.
  • Projects throughout New York State included surveying, testing, excavation, report writing, primary artifact analysis, cataloging and interpretation.
Pratt And Huth Associates - Field Archaeologist
City, STATE, 01/1 - 01/1
  • Responsibilities similar as described above throughout the East Coast.

Tier 2 technical support on all Verizonwireless products troubleshooting hardware, software, and network issues with products including, but not limited to iPhone, Android, Blackberry and Windows mobile operating systems

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • State University of New York

Job Titles Held:

  • Technical Support Coordinator
  • Customer Service Specialist
  • Supervisor Service Billing Operations
  • Customer Relations Specialist
  • Team Leader
  • Field Archaeologist
  • Field Archaeologist


  • B.A

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: