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technical support call center agent resume example with 8+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Professional Overview
I strive to improve customer experiences by helping to navigate better solutions and outcomes while demonstrating innovative service. I have achieved four years of successful experience in customer relational support with recognized strengths in problem solving and implementing proactive procedures. I also possess computer skills in accordance with tremendous working knowledge using, Microsoft Excel, Microsoft PowerPoint, Microsoft Word and Microsoft Office. I am a dedicated customer service representative motivated to maintain customer satisfaction and contribute to company success.
Core Strengths
  • Strong organizational skills
  • Active listening skills
  • Seasoned in conflict resolution
  • Sharp problem solver
  • Adaptive team player
  • Type 40 WPM
  •  Extraordinary Telephone Skills
 
Accomplishments
Customer Service
  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Sales
  • Consistently generated additional revenue through skilled sales techniques.
Customer Interface
  • Assisted customers over the phone regarding store operations, product, promotions and orders.
  • Assisted in the managing of the company database and verified, edited and modified members’ information.
Work Experience
01/2015 to Current
Technical Support/Call Center Agent Matthews International Nashville, TN,
  • Helping to provide service to customers who experience trouble with their ink cartridges and a wide variety of web issues.
  • Creating returns and following up with customers regarding problematic ink cartridges.
  • Giving over the phone step by step information on how to solve common issues with printers while handling a high call volume.
  • Constantly navigating systems like Microsoft Outlook and Ignite simultaneously.
  • Making sure that customers are included in every aspect of their orders and shipment.
  • Communicating with departments on how to better retrieve back ordered items in a timely fashion promoting customer satisfaction.
  • Helping to create better solutions when customers face tough situations with our products.
  • Responding to a high volume of email daily within the company.
  • Keeping customer invoices up to date for the accounting and the returns department.
08/2014 to 01/2015
Administrative Support Washington Federal Salt Lake City, UT,
  • Maintaining strong customer service relational skills while helping to support management with various tasks like taking phone calls, relaying messages and responding to emails promptly.
  • Verifying orders are correct before they are submitted to the warehouse for production Helping colleagues with general order entry inquiry and making sure that staff effectively understands how to execute tasks.
  • Fast paced environment that requires the ability to multitask at all times.
  • At this particular warehouse location, we are given several tasks in one setting in which should be executed individually Communicating with management for orders that need special attention and superior authorization Keeping everything regarding customer's orders organized so that it is easily recovered Speaking with customers over the phone regarding account statuses and current changes Designating daily activities to help management.
2014 to 07/2014
Bank Teller G2 Secure Staff Minneapolis, MN,
  • Helping a high volume of customers reach satisfaction with every transaction is of great importance.
  • Able to count large cash quantities with little to no assistance.
  • Direct all calls to appropriate departments while exhibiting top-notch customer service.
  • Introducing customers to new products that may benefit their current accounts and make life easier.
  • Process daily work through AS400, Microsoft Outlook, Synapse Main.
  • Gave courtesy calls to customers to show faculty and corporation appreciation.
  • Responsible for being a role model in the office to embody all aspects of the company which is strength and diligence in excellence.
  • Always perform with accuracy and flexibility due to multitasking Help delegate tasks among fellow coworkers to insure quality teamwork.
  • Making sure that cash handling policies and compliance is always followed for each transaction.
  • Striving to build greater net revenue for the store to beat previous years' numbers.
08/2012 to 2013
Administrative Assistant Pennymac Saint Louis, MO,
  • Worked with acclaimed teaching professionals all based in the social science field.
  • The tasks included bookkeeping for the Dean (Nina Demarkey), creating better strategies to keep the office organized.
  • In charge of projects that help make files and records more efficient.
  • Accountable for posting current study information to students when professors are absent.
  • Make sure inventory is always stocked and reported correctly for records.
  • Secretarial duties like taking urgent phone messages, calling to secure meeting times and the rescheduling of club gatherings.
06/2012 to 2014
Customer Service Sales Representative Cash America International City, STATE,
  • Responsible for processing both short and long term loans while assisting with new ideas for marketing strategies to bring in new customers.
  • Provide effective solutions that help meet customers' needs.
  • Quickly and effectively solve customer challenges.
  • Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
  • Bring equilibrium to the staff by establishing goals and having effective communication for each task.
  • Marketing to local business to help launch new relationships that can result in new customers.
  • Delegate responsibilities based on daily work load Liable for maintaining accurate inventories.
  • Motivating fellow workers to perform with persistence and integrity to demonstrate true excellence.
Educational Background
Expected in May 2013 to to
Associate of Arts: Psychology
Cypress Community College - Cypress, CA
GPA:
Psychology
Skills
  • Critical Thinking
  • Customer Needs Assessment
  • Customer Service
  • Data Collection

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Resume Overview

School Attended

  • Cypress Community College

Job Titles Held:

  • Technical Support/Call Center Agent
  • Administrative Support
  • Bank Teller
  • Administrative Assistant
  • Customer Service Sales Representative

Degrees

  • Associate of Arts

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