technical support analyst contracted through cdi corp resume example with 13+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

U.S. Army veteran with a decade in the IT industry seeks position that matches qualifications as an experienced systems Administrator, or as a PC Technician. Mr. Claire is Currently pursuing certifications in CompTIA Network+, Security +, Windows Server 2012 MCSE, and CCNA.

  • Troubleshooting proficiency
  • Exceptional telephone etiquette
  • Patient and diligent
  • Vast technical knowledge
  • Windows XP/Vista
  • Microsoft Office expert
  • DHCP/DNS Ethernet and Firewall proficient
  • LAN aptitude
  • Knowledge of F-Secure Antivirus
  • Proficient in AVG, Printers, PC Security systems
  • MS Office proficiency
  • Accomplished with mobile devices
  • Database maintenance
  • System checks and troubleshooting
  • Advanced troubleshooting
  • Advanced knowledge of diagnostic techniques
  • Operations management
  • Inventory control
  • Staff training
  • Skilled negotiator
  • Computer-savvy
  • Calm under pressure
  • Complex problem solving
  • Communication Skills
  • Team Leadership
  • Team Player
  • Team Building
  • Bilingual
  • Virus and spyware Removal
  • Computer diagnostics and repair
  • Server management
  • Hardware support and troubleshooting
  • Mac and PC expert
Anthem College Phoenix Phoenix, Arizona Expected in 2007 Associate's Degree : Information Technology - GPA :

Networking Security & Computer Information Technology

The Chubb Institute Manhattan, NY Expected in 2006 Computer Technician Diploma : Information Technology - GPA :
New Horizons Livonia, MI Expected in Comptia Network+, Comptia Security +, Windows Server 2012 MCSE and CCNA Certification Classes New Horizons : CCNA, MCSE, Network +, A+, Security + - GPA :

In Progress

Southcoast Health System - Technical Support Analyst (Contracted through CDI Corp.)
New Bedford, MA, 08/2014 - Current
  • Resolved technical issues for clients in person, on the phone and through e-mail.
  • Coordinated hardware and software repair processes with outside vendors.
  • Set up, tested and configured networks, desktops, laptops and printers.
  • Troubleshot computer issues and resolved problems accurately and efficiently.
  • Diagnosed, installed, configured and repaired computer systems and software.
  • Provided base level IT support to company personnel.
  • Resolved customer complaints and concerns with strong verbal and negotiation skills.
  • Processed an average of 50 inbound and outbound technical support calls daily.
Penn National Gaming - Networking/Printer Technician
Alton, IL, 04/2011 - Current
  • Repaired, installed, upgraded, and maintained desktop and notebook computers as well as printers and scanners.
  • Exceptional customer service, communication, account management, and follow up skills.
  • Removed Corporate computer HP servers, Switches, Cisco and workstation equipment.
  • Hardware, Software Upgrades and Installations, Notebook LCD replacement, (I.E.
  • HDD, RAM, Mother Boards).
  • Responsibilities include troubleshooting corporate Systems and Network Administration with a primary focus on MS Windows Servers 2000/2003/2008 Standard/Enterprise operating systems.
Triple A - SCCM Deployment Specialist (Contracted through Barbeau Enterprises)
City, STATE, 2014 - 03/2014
  • Ran ACG reports using SCCM.
  • Managed Microsoft SCCM deployments in a large-scale global environment of 7,000.
  • Implemented and improved processes related with day-to-day SCCM Operations.
  • Worked with end users to correct Network connectivity issues.
  • Remotely Upgraded Windows XP machines to Windows 7 using SCCM or PXE Boot.
  • Utilized Windows MSTSC Remote utility to flash (upgrade) the BIOS of 2000 Dell machines.
  • Created Excel spreadsheets with Data Validation and a Pie chart to improve day to day process.
  • Provided phone support for Windows 7, and network related issues.
  • Deployed applications such as Adobe, SAP, Mainframe, Sigpad, VPN, through SCCM App portal.
  • Remotely Installed and Configured Magtek card readers for multiple Triple A branches.
  • Proficiency in supporting MS Windows XP, 7, MS Office; Excel, Outlook.
Harsco - Technical Support Analyst (Contracted through System One)
City, STATE, 03/2012 - 04/2012
  • Reimaged Windows XP and Windows 7 machines.
  • Troubleshoot connectivity with PC desktop and laptop to the network as well assisted with step by step to create mail account and id.
  • Assisted users with step by step direction to resolving issue at hand.
  • Responsible for the configuration and maintenance of network infrastructure.
  • Repaired IBM T60 and T61 laptops.
  • Use Active Directory to located pc's on the network Utilize Active Directory for o/s, and service pack version.
  • Utilize Active Directory Filter option.
BASF - Desktop Support Specialist (Contracted through Insight Global)
City, STATE, 10/2011 - 03/2012
  • Interfaced extensively with Help Desk teams to provide immediate support on pressing technical issues.
  • Cable and wire network connectivity.
  • Responsible for the configuration and maintenance of network infrastructure.
  • Supported users with software/ hardware problems via phone and on-site.
  • Responsible for the configuration and maintenance of network infrastructure.
  • Allocating and assigned Static IP addresses.
  • Trained and managed a team of coworkers in the deployment of BASF migration.
  • Assisted users with VPN, Lotus Notes 8.3, Microsoft Office 2010, Network issues, and Juniper configurations.
Bank Of America - Lead Level II HP Engineer (Contracted through S&A IT Services)
City, STATE, 09/2008 - 03/2009
  • Planned and executed Computer Hardware migration for Bank of America sites located within the North East and TRI-State region.
  • Took numerous photos at Bank locations, and responsible for inputting survey data information into an Excel spreadsheet.
  • Documented information accordingly, and created floor plans for computer migration using MS Visio Disassembled, tested, and supported HP networked computer systems, to meet needs of both personal and corporate Bank of America Associates.
  • Verbally supplemented good communication skills with coworkers to ensure proper benevolence.
  • Responsible for drilling all holes for proper QST (Pin pad) placement.
  • Responsible for ensuring that data on all of corporate HP computer HDD's are properly removed.
  • Build stands for proper MFP placement, and responsible for Data and Analog drop connectivity issue Replaced all server, computer hardware, and peripheral devices on site.
  • Installed Workstations, QST Pin Pads, and HP Blade servers for Bank of America migration.
  • Provided Level II support for Level I HP Engineers, and Claire Stanley associates.
  • Identified and implemented technologies and methods of using existing technology to help users work more efficiently.
  • Assisted in deploying Help Desk, including software selection and development of procedures Worked on the Help Desk to provide support for software, printing, and network access issues.
  • Supervised a team of 30 to ensure proper user data migration from old to new PC hardware.
  • Responsible for the data migration of 102 PC's belonging to Claire Stanley associates.
U.S. Army - Food Service Specialist
City, STATE, 06/2007 - 08/2008
  • Responsible for always maintaining arms.
  • Served the people of the United States of America and lived by the Army values.
  • Resolved Printer related issues within Headquarters and ensured proper network connectivity.
Daimler Chrysler Financial Services - Technical Support Analyst
City, STATE, 2007 - 05/2007
  • Provide support to end users experiencing problems with hardware, operating system, application, connectivity or other computer-related issues.
  • Installed North East Business Center HP Proliant Servers OS includes MS Windows Servers 2000/2003 Standard/Enterprise operating systems.
  • Troubleshoot Remote Access for remote end users.
  • Provided support for telecommunications and wireless technology; i.e.
  • BlackBerry, Wireless cards, Cell phones and Bluetooth devices.
  • Provide group and individual training when requested.
  • Monitor trends in Help Desk ticket system to suggest improvements to management, and close tickets.
  • Identify and escalate network or computer system problems to appropriate individuals.
  • Document and maintain IT Knowledgebase and Procedures.
  • Manage Active Directory Computer accounts and reset User Account passwords.
  • Image and deploy end user PC.
  • Prepare and install new hire set ups, as well as prepare PDA's and Blackberries for end users.
  • Maintain Inventory Management, Purchase Orders and Receiving.
  • Interface and maintain communication with other Information Technology staff.
  • Contribute with the planning and execution of departmental projects as assigned by management.
  • Assist with other duties assigned by immediate supervisor; troubleshoot PDA, and Blackberry equipment.
Integrated System & Strategies - Printer/Computer Technician
City, STATE, 10/2006 - 2007
  • Implemented new software imaging onto Hewlett Packard workstations and laptops.
  • Responsible for the repair and maintenance of Hewlett Packard printers i.e.
  • 4550 DN, 2420 DN, 5500 DN) Configuring, and installing LAN connections from 3Com Switches, and HUBs to CISCO Routers, servers, patch Panels, and jacks.
  • Configuring, Clustering, and properly mounting ProLiant DL 380 and 6500 Servers, Replaced (System Boards, CD-ROMs, Hard Disk Drives, Power Supplies, RAM - Modules, Heat Syncs, Fans, etc.), on Hewlett Packard Laptops and Desktop workstations i.e.
  • DX2000 MT, D325 MT, NC 6000, NC6100 models.) Loaded new software and upgraded patches on Hewlett Packard workstations Monitored Novartis Systems to ensure the security and stability of networking issues and hacking prevention detection.
Chase Bank - Lead Computer Specialist (Contracted through Insight)
City, STATE, 01/2006 - 10/2006
  • Supervised, trained, and monitored coworkers to ensure the stability of Dell server removal implementation.
  • Supervised and maintained the position of Lead Computer Technician, in charge of status monitoring and the dis-assembly of server devices, for Chase JP Claire project.
  • Maintained and properly logged all records for server removal implementation.
  • Disassembled, tested, and supported networked computer systems, to meet needs of both personal and corporate customers.
  • Verbally supplemented good communication skills with coworkers to ensure proper benevolence.
  • Performed maintenance on computers for hardware and software technical issues.
  • Loaded and executed imaging of new software, and operating systems on existing Dell equipment Tested software and Dell computer equipment prior to 'go live'.
  • Assisted with the repair of Dell computer systems on site, and for existing customers and the maintenance of client documentation.
  • Instructed computer technicians on troubleshooting techniques for the repair and maintenance of computer hardware and software.
Guaranteed Price Moving - Sales/Network Admin
City, STATE, 05/2005 - 01/2006
  • Ensured proper repair and maintenance of printers, monitors, scanners and hardware.
  • Supported loading of new software and systems on existing equipment.
  • Tested systems to ensure the elimination of bugs, spyware, adware, malware, worms, Trojans or viruses, as well as malicious exploits.
  • Aided in performing troubleshooting activities prior to the implementation of new systems.
  • Configure and troubleshoot business grade and residential (DSL).
  • Tested company software, to ensure proper stability of operating system interaction.

Adobe Photoshop, Reader, Analytics, Android, APIs, Backup Management, Client Server, Client Support, Configuration, Content Management Systems, Data Analytics, Diagnostics, Documentation, End User Support, Email, MS Excel, Word, Access, Visio, Powerpoint, Outlook, Lync,IE, VMWARE, Lotus Notes, Sametime, Citrix, SeriviceNow, VPN, VIA, DHCP, DNS, Active Directory, HTTP, SSL, IIS, TCP/IP, RIP, OPSF, Novell, Cisco, Routers, Wan Devices, Anti Virus, PDAs, RIM Devices, MAC OSX, Windows 95/98/200/XP/Vista/8/8.1, Mandrake Linux, Redhat Linux, Fedora Core, Ubuntu.

Awards and Decorations

Army Service Ribbon, Global War on Terrorism Medal, National Defense Medal, Marksmanship Badge

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Resume Overview

School Attended

  • Anthem College Phoenix
  • The Chubb Institute
  • New Horizons

Job Titles Held:

  • Technical Support Analyst (Contracted through CDI Corp.)
  • Networking/Printer Technician
  • SCCM Deployment Specialist (Contracted through Barbeau Enterprises)
  • Technical Support Analyst (Contracted through System One)
  • Desktop Support Specialist (Contracted through Insight Global)
  • Lead Level II HP Engineer (Contracted through S&A IT Services)
  • Food Service Specialist
  • Technical Support Analyst
  • Printer/Computer Technician
  • Lead Computer Specialist (Contracted through Insight)
  • Sales/Network Admin


  • Associate's Degree
  • Computer Technician Diploma
  • Comptia Network+, Comptia Security +, Windows Server 2012 MCSE and CCNA Certification Classes New Horizons

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