Technical Support Analyst Resume Example
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TECHNICAL SUPPORT ANALYST
Professional Summary
Results-driven IT professional with notable success in the planning, analysis, and implementation of security initiatives. Strengths in providing comprehensive network design and security frameworks.
Skills
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Work History
Technical Support Analyst, 03/2017 to Current
Penn National Gaming – Jackpot , NV
Penn National Gaming – Jackpot , NV
- Updated virus protection systems based on computer virus reports
- Built firewalls and encrypted data to secure confidential information
- Protected secure data files and regulated access
- Designed, implemented and maintained security systems and controls
- Designed and implemented plans to secure computer files against breach, destruction or accidental modification
- Made recommendations to improve security procedures and systems
- Determined possible breach of company proprietary data to unauthorized resources and analyzed past performance data to enhance operations
- Identified possible "leakage" of company proprietary data to unauthorized resources and analyzed past performance data to enhance operations
- Assisted in monitoring and reporting on website traffic and performance
- Designed, documented and executed maintenance procedures, including system upgrades, patch management and system backups
- Reviewed, analyzed, and recommended software solutions for specific project needs
Financial Management Specialist, 03/2015 to Current
Department Of Veterans Affairs – Albany , NY
Department Of Veterans Affairs – Albany , NY
- Resolved escalated customer issues in timely manner, which boosted retention rates by 99%
- Maintain Commitments & Obligations Records
- Research Master Military Pay Account (MMPA)
- Performed Manual Cashier Operations
- Prepare accounts payable vouchers
IT Security Analyst, 07/2014 to 03/2017
Aeg Worldwide – Richmond , VA
Aeg Worldwide – Richmond , VA
- Performed risk analyses to identify appropriate security countermeasures
- Recommend improvements in security systems and procedures
- Conducted security audits to identify vulnerabilities
- Researched and developed new computer forensic tools
- Diagnosed and troubleshooted UNIX and Windows processing problems and applied solutions to increase company efficiency
- Established compatibility with third party software products by developing program for modification and integration
- Recommended network security standards to management
Education
Diploma: Fianacial Management, 2015
United States Army Financial Management School - City
United States Army Financial Management School - City
Bachelor of Science: Computer And Information SciencesOlabisi Onabanjo University - City, State
Certifications
- Security +
- Certified Information System Security Professional (In process)
- Microsoft Certified Professional (MCP)
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Resume Overview
School Attended
- United States Army Financial Management School
- Olabisi Onabanjo University
Job Titles Held:
- Technical Support Analyst
- Financial Management Specialist
- IT Security Analyst
Degrees
- Diploma : Fianacial Management , 2015
Bachelor of Science : Computer And Information Sciences
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