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Technical Support Analyst Resume Example

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TECHNICAL SUPPORT ANALYST
Professional Summary

Results-driven IT professional with notable success in the planning, analysis, and implementation of security initiatives. Strengths in providing comprehensive network design and security frameworks.

Skills
  • Technical issue analysis
  • Application support
  • Troubleshooting and diagnostics
  • Application installations
  • Excellent communication skills
  • Windows,SQL and Linux
  • Erecting firewalls
  • Developing security plans
  • Designing security controls
  • Implementing security programs
  • Data security
  • Process implementation
  • Microsoft MSCA/MCSE Certified
Work History
Technical Support Analyst, 03/2017 to Current
Nestle USA – Laurel, MD
  • Updated virus protection systems based on computer virus reports
  • Built firewalls and encrypted data to secure confidential information
  • Protected secure data files and regulated access
  • Designed, implemented and maintained security systems and controls
  • Designed and implemented plans to secure computer files against breach, destruction or accidental modification
  • Made recommendations to improve security procedures and systems
  • Determined possible breach of company proprietary data to unauthorized resources and analyzed past performance data to enhance operations
  • Identified possible "leakage" of company proprietary data to unauthorized resources and analyzed past performance data to enhance operations
  • Assisted in monitoring and reporting on website traffic and performance
  • Designed, documented and executed maintenance procedures, including system upgrades, patch management and system backups
  • Reviewed, analyzed, and recommended software solutions for specific project needs
Financial Management Specialist, 03/2015 to Current
United States Army Reseves – Fort Belvoir, VA
  • Resolved escalated customer issues in timely manner, which boosted retention rates by 99%
  • Maintain Commitments & Obligations Records
  • Research Master Military Pay Account (MMPA)
  • Performed Manual Cashier Operations
  • Prepare accounts payable vouchers
IT Security Analyst, 07/2014 to 03/2017
Vinyd Corp – New York, NY
  • Performed risk analyses to identify appropriate security countermeasures
  • Recommend improvements in security systems and procedures
  • Conducted security audits to identify vulnerabilities
  • Researched and developed new computer forensic tools
  • Diagnosed and troubleshooted UNIX and Windows processing problems and applied solutions to increase company efficiency
  • Established compatibility with third party software products by developing program for modification and integration
  • Recommended network security standards to management
Education
Diploma: Fianacial Management, 2015
United States Army Financial Management School - North Carolina
Bachelor of Science: Computer And Information SciencesOlabisi Onabanjo University - Nigeria, Ogun State
Certifications
  • Security +
  • Certified Information System Security Professional (In process)
  • Microsoft Certified Professional (MCP)
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Resume Overview

Companies Worked For:

  • Nestle USA
  • United States Army Reseves
  • Vinyd Corp

School Attended

  • United States Army Financial Management School
  • Olabisi Onabanjo University

Job Titles Held:

  • Technical Support Analyst
  • Financial Management Specialist
  • IT Security Analyst

Degrees

  • Diploma : Fianacial Management , 2015
    Bachelor of Science : Computer And Information Sciences

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