Results-oriented professional who possess a positive attitude, strong organizational skills and attention to detail with accuracy. Proficient at explaining complicated technical concepts to users of varying degrees of technical understanding. Proven capability to identify training needs and provide information concerning training approaches and content. Knowledgeable in an assortment of operating systems, applications and hardware.
Strong Communication and Analytical Skills
Vast software and Technical Knowledge
Training and Documentation
•Developed and facilitated systems and benefit training including e-learning using various training software including Captivate and Articulate.
•Developed and maintained training database and assessments
•Created and published departmental procedures manuals using various Help Authoring Tools.
•Planned, directed, coordinated and assigned tasks to meet and exceed the department's delinquency goals for six consecutive quarters.
•Increased productivity by 70% by creating reports and using positive reinforcements.
•Developed and maintained database to streamline processes.
AS400; Showcase; Avaya; Microsoft Office 2007and XP; Outlook, Word, AACER and PACER - level : Proficient
Excel, Access, PowerPoint, Lotus Notes, Best Case, WestLaw, Lexis and LoisLaw - level : Intermediate
Adobe E-Learning Suite, Captivate, Articulate, Infinity, VISIO, Desktop Publishing for Windows, SharePoint, Net Meeting, Visual Studio, Java - level : Basic
Minor in Microsoft Office/DeskTop Publishing
Technical Communication concentration
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