Patient Technical Support Agent with 4 years calming panicked customers through steady, effective technical interventions. Dedicated to remaining apprised of all new manufacturer support guidelines and protocols. Committed to providing full lifecycle support provision through person-to-person interactions and affable customer relations.
Hardworking housekeeper with energetic personality and dynamic cleaning skills. Properly handles heavy equipment, cleaning chemicals and supplies. Monitors building security and safety by locking doors and checking electrical appliance use to prevent hazards.
Results-oriented Cashier motivated to exceed expectations and deliver exceptional service to meet all customer needs. Resourceful professional with history of increasing sales and decreasing shrinkage. Regularly exceeds sales and productivity objectives.
Skills
Customer support needs assessment
Windows XP/Vista
LAN/WAN
Call center experience
Customer service-focused
Time management
Focused and detail-oriented
Exceptional time management
Experience
04/2016 to 11/2021
Technical Support AgentEagle Eye Networks – Atlanta, GA,
Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions.
Performed daily maintenance of computer systems to keep network processes fluid.
Observed system functioning and entered commands to test different areas of operations.
Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
Supported Frontier customers having data connectivity issues, assisting with troubleshooting steps and rebo.oting of hardware
Removed malware and viruses from laptops and desktop systems using specialized software.
Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
Consistently responded to customer service emails within standard response window.
Updated and reconfigured existing and new computers with current software and operating systems.
04/2016 to 08/2019
Housekeeping Room AttendantSonnenalp Resort Of Vail – Edwards, CO,
Replenished guest supplies and amenities.
Inspected each room for cleanliness, utilizing checklist to meet company standards.
Removed soiled linens and articles from rooms and delivered to laundry area.
Furnished guests with clean linens and supplied rooms with toiletries as needed or requested.
Interacted pleasantly with clients and guests when performing daily duties.
Completed more than 3 jobs each 15 minutes while maintaining 85% satisfaction rating from customers.
Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.
Removed all trash from rooms and replaced liners to wastebaskets.
Employed deep-cleaning techniques for areas in need of additional sanitation.
Reported guest issues, safety and maintenance concerns immediately to management or maintenance.
Assisted other hotel attendants with cleaning and room setup tasks during peak periods and holidays.
Responded to guest requests for linens and towels items quickly, which increased patron satisfaction rates by 15% on company scorecards.
Conducted inventory of linens, cleaning supplies and toiletries and restocked housekeeping carts and storage closets.
05/2007 to 06/2012
HousekeeperMaine Health – Boothbay Harbor, ME,
Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
Supplied extra towels and toiletries when requested to optimize guest comfort.
Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
Interacted pleasantly with clients and guests when performing daily duties.
Employed deep-cleaning techniques for areas in need of additional sanitation.
Requested maintenance orders to fix non-working equipment and address room damage.
Laundered sheets and removed stains to restore linens to pristine condition.
Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
09/2001 to 12/2008
Cashier,Cook, Biscuit MakerTudor's Biscuit World – City, STATE,
Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
Set up and performed initial prep work for food items such as soups, sauces and salads.
Measured and combined ingredients using mixers, blenders and hand utensils.
Prepared biscuits and packaged finished items in boxes for delivery.
Prepared bakery and specialty products such as bagels, breads and pastries.
Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Operated cash register, collected payments and provided accurate change.
Education and Training
Expected in 05/2001 to to
High School Diploma: Chapmanville High School - Chapmanville, WV, GPA:
Expected in to to
: Dental Assisting West Virginia Junior College - Charleston, WV, GPA:
Expected in to to
: General Southern West Virginia Community And Technical College - Mount Gay, WV GPA:
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Resume Overview
School Attended
Chapmanville High School
West Virginia Junior College
Southern West Virginia Community And Technical College