Technical Support Advisor resume example with 18+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Accounting and Finance Graduate
Actively seeking a key role with an organization in need of a qualified individual with success in demonstrating management skills that enhance productivity, improve operations, and drive sustained business performance
Dynamic, success-driven and self-motivated professional with demonstrated experience in management, operations, supervision, training, accounting functions, sales, and customer service. Proven ability to consistently mentor people and lead teams to achieve organizational objectives. Successful negotiator with strong business acumen and work ethic. Equipped with excellent work ethic; possess strong sense of responsibility and leadership with commendable track record of dependability, pooled with absolute integrity. Consistently recognized by colleagues for exceptional talents in analysis and problem resolution in fast-paced environments. Recognized with professionalism, positive attitude, and a commitment to excellence.
Highlights
AREAS OF KEY STRENGTH
Cash Register Operations
Customer Service
Revenue Growth
Inventory Management *Motivated
Recruitment
Employee Development
Action Plan Implementation *Payroll
Business Development
Budgeting
Training
Microsoft Office, PowerPoint, Word, Excel, Access, Outlook, and Explorer.
Trained in Accounting Basics, Research Strategies, and Communications.
Experienced in BASIC, QBASIC, COBOL, PASCAL, and C++ programming languages.
Accomplishments
Customer Service
Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Administration
Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.
Training
Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.
Experience
Technical Support Advisor, 01/2015 to 04/2016 Cigna – Danville, VA,
Resolved customer complaints and concerns with strong verbal and negotiation skills.
Displayed courtesy and strong interpersonal skills with all customer interactions.
Processed an average of 30 inbound and outbound technical support calls per shift.
Provided real-time support to everyday users of Apple Products and Services.
Researched, documented and escalated cases to higher levels of support according to internal procedures.
Service Desk Manager/ Department Manager, 01/2009 to 01/2012 Westport Properties – San Diego, CA,
Delivered fast and accurate sales and service to customer base.
Resolved customer, cashier, and operational concerns.
Drove front end operations to ensure that company metrics of customer satisfaction and sales were met.
Zoned footwear and department merchandise.
Performed price changes.
Set weekly ad to drive sales and meet company metrics.
Set and maintained department planograms.
Unloaded and processed all incoming merchandise.
Store Manager/ Orientation Trainer/ Deli Manager, 01/2000 to 01/2008 Vca Antech, Inc. – Columbia, MD,
Ensured that individual retail profit center was contributing positively to the goals and objectives set by the company.
Reviewed the operating results of the retail unit and identified problem areas and causes, and made necessary changes to improve performance.
Ensured that company promotional campaigns were enacted in a timely manner.
Ensured the proper merchandising strategy was followed at retail unit.
Recruited employees continuously.
Sought out the best candidates available in terms of attitude and skills.
Planned for future needs of the retail unit by maintaining an adequate pool of customer service candidates.
Developed store work schedule for proper labor allocation.
Assisted in the scheduling and approval of all new hires for orientation.
Ensured that all employees received the proper skills training necessary for their position.
Continuously evaluated the skill level of store associates and identified areas of weakness.
Worked in conjunction with the Training Department to improve the skills of each associate.
Developed several Store Associates within retail unit to whom management duties could be delegated effectively.
Made sure that all federal and state required postings were current and accessible to all employees at the retail location.
Ensured that an Incident Report was completed for all warranted events, and that it was forwarded to the District Supervisor and Risk Management.
Personally performed a unit inspection daily at retail location, recorded findings in store journal, and reported concerns and issues to District Supervisor.
Assistant Manager, 01/1997 to 01/2000 Burger King – City, STATE,
Managed, trained, and positioned a team of 9 to 10 employees.
Operated a computerized register system, limited the excessive inventory waste of the restaurant, and increased the sales and profit margin of the store.
Assisted Store Manager and District Supervisor in the implementation of new procedures to train and cross-train new and existing employees-speeding profitability.
Technician Assistant, 01/1993 to 01/1996 Tuskegee Office Of Computer Services – City, STATE,
Assisted computer technician in repairing campus computers.
Installed software, removed computer viruses, connected and prepared a variety of computer cabling for the University's students and staff.
Assisted students and staff members in the University's many computer labs.
Education
Master of Business Administration: Accounting & Finance Concentrations, Expected in May 2, 2015 Brenau University - Gainesville, GA GPA: Accounting & Finance Concentrations
Bachelor of Business Administration: Accounting, Expected in December 16, 2011 Georgia Gwinnett College - Lawrenceville, GA GPA: Accounting
Associate of Arts: Business, Expected in May 7, 2009 Gainesville State College - Watkinsville, GA GPA: Business
Skills
Microsoft
Office, PowerPoint, Word, Excel, Access, Outlook, and Explorer.
Trained in
Accounting Basics, Research Strategies, and Communications.
Experienced
in BASIC, QBASIC, COBOL, PASCAL, and C++ programming languages.
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