Technical Support Advisor resume example with 18+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Accounting and Finance Graduate Actively seeking a key role with an organization in need of a qualified individual with success in demonstrating management skills that enhance productivity, improve operations, and drive sustained business performance Dynamic, success-driven and self-motivated professional with demonstrated experience in management, operations, supervision, training, accounting functions, sales, and customer service. Proven ability to consistently mentor people and lead teams to achieve organizational objectives. Successful negotiator with strong business acumen and work ethic. Equipped with excellent work ethic; possess strong sense of responsibility and leadership with commendable track record of dependability, pooled with absolute integrity. Consistently recognized by colleagues for exceptional talents in analysis and problem resolution in fast-paced environments. Recognized with professionalism, positive attitude, and a commitment to excellence.
  • Cash Register Operations
  • Customer Service
  • Revenue Growth
  • Inventory Management *Motivated
  • Recruitment
  • Employee Development
  • Action Plan Implementation *Payroll
  • Business Development
  • Budgeting
  • Training
  • Microsoft Office, PowerPoint, Word, Excel, Access, Outlook, and Explorer.
  • Trained in Accounting Basics, Research Strategies, and Communications.
  • Experienced in BASIC, QBASIC, COBOL, PASCAL, and C++ programming languages.
Customer Service
  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
  • Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.
  • Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.
Technical Support Advisor, 01/2015 to 04/2016
CignaDanville, VA,
  • Resolved customer complaints and concerns with strong verbal and negotiation skills.
  • Displayed courtesy and strong interpersonal skills with all customer interactions.
  • Processed an average of 30 inbound and outbound technical support calls per shift.
  • Provided real-time support to everyday users of Apple Products and Services.
  • Researched, documented and escalated cases to higher levels of support according to internal procedures.
Service Desk Manager/ Department Manager, 01/2009 to 01/2012
Westport PropertiesSan Diego, CA,
  • Delivered fast and accurate sales and service to customer base.
  • Resolved customer, cashier, and operational concerns.
  • Drove front end operations to ensure that company metrics of customer satisfaction and sales were met.
  • Zoned footwear and department merchandise.
  • Performed price changes.
  • Set weekly ad to drive sales and meet company metrics.
  • Set and maintained department planograms.
  • Unloaded and processed all incoming merchandise.
Store Manager/ Orientation Trainer/ Deli Manager, 01/2000 to 01/2008
Vca Antech, Inc.Columbia, MD,
  • Ensured that individual retail profit center was contributing positively to the goals and objectives set by the company.
  • Reviewed the operating results of the retail unit and identified problem areas and causes, and made necessary changes to improve performance.
  • Ensured that company promotional campaigns were enacted in a timely manner.
  • Ensured the proper merchandising strategy was followed at retail unit.
  • Recruited employees continuously.
  • Sought out the best candidates available in terms of attitude and skills.
  • Planned for future needs of the retail unit by maintaining an adequate pool of customer service candidates.
  • Developed store work schedule for proper labor allocation.
  • Assisted in the scheduling and approval of all new hires for orientation.
  • Ensured that all employees received the proper skills training necessary for their position.
  • Continuously evaluated the skill level of store associates and identified areas of weakness.
  • Worked in conjunction with the Training Department to improve the skills of each associate.
  • Developed several Store Associates within retail unit to whom management duties could be delegated effectively.
  • Made sure that all federal and state required postings were current and accessible to all employees at the retail location.
  • Ensured that an Incident Report was completed for all warranted events, and that it was forwarded to the District Supervisor and Risk Management.
  • Personally performed a unit inspection daily at retail location, recorded findings in store journal, and reported concerns and issues to District Supervisor.
Assistant Manager, 01/1997 to 01/2000
Burger KingCity, STATE,
  • Managed, trained, and positioned a team of 9 to 10 employees.
  • Operated a computerized register system, limited the excessive inventory waste of the restaurant, and increased the sales and profit margin of the store.
  • Assisted Store Manager and District Supervisor in the implementation of new procedures to train and cross-train new and existing employees-speeding profitability.
Technician Assistant, 01/1993 to 01/1996
Tuskegee Office Of Computer ServicesCity, STATE,
  • Assisted computer technician in repairing campus computers.
  • Installed software, removed computer viruses, connected and prepared a variety of computer cabling for the University's students and staff.
  • Assisted students and staff members in the University's many computer labs.
Master of Business Administration: Accounting & Finance Concentrations, Expected in May 2, 2015
Brenau University - Gainesville, GA
Accounting & Finance Concentrations
Bachelor of Business Administration: Accounting, Expected in December 16, 2011
Georgia Gwinnett College - Lawrenceville, GA
Associate of Arts: Business, Expected in May 7, 2009
Gainesville State College - Watkinsville, GA
Microsoft Office, PowerPoint, Word, Excel, Access, Outlook, and Explorer. Trained in Accounting Basics, Research Strategies, and Communications.  Experienced in BASIC, QBASIC, COBOL, PASCAL, and C++ programming languages.

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Resume Overview

School Attended

  • Brenau University
  • Georgia Gwinnett College
  • Gainesville State College

Job Titles Held:

  • Technical Support Advisor
  • Service Desk Manager/ Department Manager
  • Store Manager/ Orientation Trainer/ Deli Manager
  • Assistant Manager
  • Technician Assistant


  • Master of Business Administration
  • Bachelor of Business Administration
  • Associate of Arts

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