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Technical Support Advisor Resume Example

Resume Score: 100%

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TECHNICAL SUPPORT ADVISOR
Summary
Technical Support Representative skilled at resolving complex customer service issues in a timely manner. Technical support professional with extensive IT background. Enjoys troubleshooting to find solutions to technical issues. Highly effective Customer Service Representative with a varied background in tech seeking a challenging Data Entry position in an industry-leading firm.
Highlights
  • Troubleshooting proficiency
  • Mac iOS an OSX expert
  • Patient and diligent
  • Exceptional telephone etiquette
  • Accomplished with mobile devices
  • MS Office proficiency
Accomplishments
Reduced technical escalations to management from 22% to only 12% per day.
Top representative in department with customer satisfaction surpassing 95%.
Received additional compensation for maintaining a consistent high level of customer satisfaction
Experience
07/2015 to Current
Technical Support AdvisorConvergys - Lake Mary, FL
  • Created and updated customer records within the AppleCare database for all calls received.
  • Troubleshot hardware issues and worked with service providers to facilitate repairs.
  • Displayed courtesy and strong interpersonal skills with all customer interactions.
  • Researched issues on various computer systems and databases to resolve complaints and answer inquiries.
  • Referred difficult issues to upper management while maintaining positive rapport with customer.
  • Informed customers about issue resolution progress. Provided thorough support and problem resolution for customers.
02/2014 to 01/2016
Athlete-Cashier TeamNike Factory Store - Orlando, FL
  • Assisted with daily operations in areas including customer service, shipping, and sales.
  • Oriented guests on the sales floor with the proper departments to locate merchandise.
  • Trained new employees and explained protocols clearly and efficiently.
  • Soft-sold additional products.
02/2012 to 01/2014
Service CashierUniversal Orlando Resort - Orlando, FL
  • Developed and maintained positive customer relationships.
  • Maintained rapport with and catered to a diverse assortment of guests.
  • Advised customers on the dining and amusement options offered by Universal Orlando.
Education
December 2014
Bachelor of Arts: English CompositionUniversity of Central Florida - Orlando, FL, USEnglish Composition
July 2012
Associate of Arts: Journalism New MediaValencia College - Orlando, FL, USJournalism New Media
Skills
customer satisfaction, customer service, database, office, policies, rapport, sales, shipping, telephone
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Convergys
  • Nike Factory Store
  • Universal Orlando Resort

School Attended

  • University of Central Florida
  • Valencia College

Job Titles Held:

  • Technical Support Advisor
  • Athlete-Cashier Team
  • Service Cashier

Degrees

  • Bachelor of Arts : English Composition
    Associate of Arts : Journalism New Media

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