A person with core work styles such as dependability, cooperation, integrity, good judgment, flexibility, loyalty and teamwork is seeking a position in the marketing, Insurance, Financial or customer service area where my skills and experience will be mutually beneficial.
Strong problem solving ability
High customer service standards
Active listening skills
Sharp problem solver
Top sales performer
Customer service expert
Excellent communication skills
Strong problem solving ability
Managed call flow
Exceeded corporate target for customer satisfaction
Consistently generated additional revenue through skilled sales techniques. Researched, calmed and rapidly resolved client conflicts
Assisted customers over the phone regarding company operations, product, promotions and orders.
Technical SupportOct 2015 to Current Asurion － Phoenix, AZ
Provide technical support to AT&T customers that need assistance with troubleshooting their cell phone device, tablets, smart watches, Lap tops, desk tops, micro cells, hotspot, pad's, and blue tooth devices.
While providing superior customer service.
In my role as a premier support technician I assist our customers from the point of initially setting up their device to factory resetting a device to troubleshooting the device to determine if it will be a warranty or insurance replacement or if I will be able to solve the issue by giving step by step directions or remoting into their device I utilize a number of troubleshooting tools to determine the outcome of resolving the issue a customer is having 1 call on average is about 10 min all the way up to 5 hrs on a service call Assist customers with setting up and get their devices set up with the ATT&T protection plus app that stores up to 50GB of data on a server that is not on the device, set up mobile locate feature in the app and backup data Assist customers with setting up emails, downloading apps, set up voice mail, backup data to their computer or to at&t protect plus app, Locate lost devices, Network settings, factory resets, activate device, remote into customers device, check health of device and much more.
Troubleshooting is pretty big scope.
Operations ManagerNov 2014 to Sep 2015 West Metro Limos － Glendale, Az
Responsible for the day to day operations of West Metro Limos Booked reservations for our clients on the phone, in person or by email Processed payments via cash and credit card payments Driver when needed Managed and scheduled drivers for reservations Managed West Metro Limos business accounts Responsible for payment to employees Kept all records for licenses and registration for the vehicles and business to stay in compliance with Arizona state regulations Customer service Handled all marketing for the business.
Billing Customer ServiceFeb 2014 to Oct 2014 Liberty Mutual Insurance － Phoenix, AZ
Non License Billing Inbound Process payments to Liberty Mutual customers who call in to pay their home, auto, umbrella, flood or renters policies Provide exceptional customer service to Liberty Mutual customers and all callers Accurately transfer callers to the correct departments for assistance Efficient with Liberty Mutual systems, policies and procedures Verify policy holder information before releasing any information to callers for security purposes Advise best payment options for customers and coaching when needed for best methods of payment that fit the customer's wants and needs within the Liberty Mutual spectrum of compliance Build rapport with each caller and actively listen to customers' requests and inquires.
Marketing Manager/Sales RepMay 2010 to Nov 2013 Trend Settah Inc － Commerce, CA
Coordinated and participate in promotional activities and trade shows Worked with operations and logistic managers to market Trend Settah Inc products Provided customer service and personal service Trained and evaluate marketing sales staff Developed customer relationship and record contact information Identified, develop and evaluate marketing strategy Established marketing objectives Used strategic planning to ensure the distribution of product samples Responsible for obtaining and maintaining production goals Monitored customer preferences Prepared budgets and distributed pay Performed Sales, Marketing, Promotions, and warehouse duties Performed inventory, shipping, and receiving Performed customer follow-up.
Customer service representativeJan 2008 to Apr 2010 Cigna Healthcare － Phoenix, AZ
Talked to Doctors, nurses, physicians, other insurance companies, patients and the insured CIGNA member over the phone Used computers to enter, access, search and retrieve data Transmitted claims for payment or escalate for further investigation Reviewed insurance policies to determine coverage Provided customers instructions on how to proceed with claims Prepared and reviewed insurance claim forms and related documents for completeness Contacted insured or other involved persons to obtain missing information Applied insurance rating systems Stayed in compliance with HIPAA and Medicare regulations.
Customer Service RepresentativeSep 2006 to Dec 2007 The Scooter Store － New Braunfels, TX
Explained features and prices of products and services Obtained information about customers, such as, name, address, and data enter into computer Received inbound customer care calls and transferred to appropriate departments when warranted Conferred with customers' medical practitioners and medical insurances regarding mobility needs Reviewed physician's referrals to asses for need of mobility equipment.
High School Diploma, Academic2002Westview High School － Avondale, AZ, United States
Some college completed over 30 credits
Business ManagementGlendale Community College － Glendale, AZBusiness Management
Business ManagementChandler Gilbert Community College － Chandler, AZBusiness Management
Surgical TechnologySt. Philip's College － San Antonio, TXSurgical Technology
Technical Support Oct 2015 to Current Asurion － Phoenix, AZ
Operations ManagerNov 2014 to Sep 2015 West Metro Limos － Phoenix, AZ
Billing Customer ServiceJan 2014 to Oct 2014 Liberty Mutual Insurance － Phoenix, AZ
Marketing Manager/Sales RepMay 2010 to Nov 2013 Trend Settah Inc. － Los Angeles, CA
Prior Authorizations/Customer ServiceJan 2008 to Apr 2010 Cigna Healthcare － Phoenix, AZ
Customer ServiceSep 2006 to Dec 2007 The Scooter Store － New Braunfels, TX