Technical Support Resume Example

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TECHNICAL SUPPORT
Professional Summary
Team player who is flexible, reliable and adaptable to dynamic environments. Dedicated Support experienced in network and user support, troubleshooting and software analysis. Technical Support proficient in supporting hardware and software issues for PC and Mac. Specializes in troubleshooting Browser  and Applications. Technical Customer Service Specialist with the capacity to quickly learn and synthesize new networking technologies.
Skills
  • Customer service expert
  • Skilled at mediation
  • Fast learner
  • Knowledgeable in Mac systems
  • Expertise in invoice and payment transactions
  • Intuit QuickBooks specialist
  • Advanced computer proficiency (both PC and Mac)
  • Hard working and self-motivated
  • Hard working and self-motivated
  • Inventory management
  • Excellent work ethic
  • People-oriented
Work History
Technical Support, 09/2010 to Current
Wells Fargo BankConcord, Ca
  • Assist customers and bankers with online Access (Computer and Software Issues), Help customers with both Software and Technical issue with Quicken, QuickBooks and Wells Fargo Web Site Accepts and resolves escalated calls from 1st level bankers.
  • May provide assistance to Less experienced staff.
  • Follows up on problems from initial escalation through resolution.
  • Provides excellent customer service to ensure client satisfaction Provides technical and analytical support of the daily processing activities for online banking System and on-line products by troubleshooting hardware, software and online connections.
  • Installed software, modified and repaired hardware and resolved technical issues.
  • Managed call flow and responded to technical support needs of customers.
  • Resolved customer issues in a clear, courteous and straightforward manner.
  • Demonstrated professionalism and courtesy with customers at all times.
  • Identified and solved technical issues with a variety of diagnostic tools.
  • Followed up with clients to ensure optimal customer satisfaction.
  • Remained up-to-date on the latest technologies and solutions applicable to company products.
Online Customer Service, 10/2005 to 05/2007
Wells FargoConcord, CA
  • Assist customers with online Access (Computer and Software Issues), Gather Fraud Information on Online Fraud Meet Monthly Sales Goals Referral Customers to Products and Services, Give customer Information on their Accounts Help customers with both Software and Technical issue with Quicken, and QuickBooks.
  • Activated accounts for clients interested in new services.
  • Remained up-to-date on the latest technologies and solutions applicable to company products.
  • Demonstrated professionalism and courtesy with customers at all times.
Store Sale Person, 08/2004 to 05/2005
Dell Direct StoreFairfield, Ca
  • Process and Order Customer Special order Customize Computers for customer purchase.
  • Answered customer complaints and inquiries Open and Closed, Secure Products to Kiosk Send and organize Daily Data Entry work to corporate office.
Retail Store Manager, 05/1991 to 07/2003
Home Furniture OutletBerkeley, Ca
  • managed retail store and supervised employees.
  • Executed daily operations of Data Entry, Opening and Closing Cash Registrar Formulated pricing policies on merchandise according to requirements for profitability Trained and managed 8 Salesperson and achieved significant improvements in their Productivity Supervised employees engaged in sales work, taking of inventories, reconciling cash with sales receipts, keeping operating records and preparing daily record of transactions.
  • Supervised and managed Bookkeeping Dept.
  • Build Local Network, Troubleshoot Network and Computers Manage Point of sale Software installation and training Ordered merchandise and prepared requisitions to replenish merchandise on hand.
  • Ensured compliance of employees with established security, sales and record keeping Procedures and practices.
  • Answered customer complaints and inquiries.
  • Interviewed, hired and trained employee.
Computer Stock Clerk, 08/1989 to 05/1991
Micro MendersSan Francisco, CA
  • Compiled records concerned with ordering, receiving, storing, issuing and shipping.
  • Entered information into computer to maintain inventory, purchasing, shipping, and other records.
  • Successfully handled taking Inventory every quarter.
  • Moved freight, stock and other materials to and from storage and production areas and loading docks.
  • Used item numbers to properly stock warehouse.
Education
Associate of Arts: Recreation, Skyline College - San Bruno
Skills
accounting, banking, basic, Bookkeeping, Closing, hardware, contracts, client, excellent customer service, Data Entry, Inventory, Access, office, Network, policies, pricing, purchasing, QuickBooks, Quicken, receiving, reconciling, record keeping, retail, Sales, shipping, Software installation and training, Troubleshoot, troubleshooting, Web Site

Resume Overview

Companies Worked For:

  • Wells Fargo Bank
  • Wells Fargo
  • Dell Direct Store
  • Home Furniture Outlet
  • Micro Menders

School Attended

  • Skyline College

Job Titles Held:

  • Technical Support
  • Online Customer Service
  • Store Sale Person
  • Retail Store Manager
  • Computer Stock Clerk

Degrees

  • Associate of Arts : Recreation ,

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