technical support resume example with 2+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Technical Troubleshooting
  • Call center experience
  • Windows XP/Vista
  • [Type] debugging
  • Customer support needs assessment
  • Hardware diagnostics
  • Microsoft Certified Solutions Associate (MCSA) Certificate
  • MS Office proficiency
  • Application installations
  • DHCP/DNS Ethernet and Firewall proficient
  • Hardware upgrades
Education and Training
College Of The Mainland Texas City, TX Expected in 12/2014 GED : - GPA :
College Of The Mainland Texas City, TX Expected in : Cosmetology Operator - GPA :
TABC Texas City, TX Expected in 02/2021 TABC : - GPA :
National Older Worker Career Center - Technical Support
Gatlinburg, TN, 12/2020 - 01/2021
  • Kept team on track by assigning and supervising their activities and giving constructive feedback.
  • Defined strategies and created a plan to achieve ambitious operational objectives.
  • Improved profit margins by streamlining operations and workflow.
  • Achieved cost-savings by developing functional solutions to [type] problems.
  • Delivered [product or service] to customer locations on time.
  • Handled all delegated tasks, including [Task] and [Task].
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Recognized by management for providing exceptional customer service.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Seattle Children's Hospital - Retail Sales Associate
Tacoma, WA, 01/2017 - 06/2017
  • Increased store sales [Number]% by cross-selling complementary items.
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Drove sales by effectively upselling and cross-selling products to maximize profitability.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
  • Engaged customers, found requested items and explained sales promotions to deliver pleasant shopping experiences.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Initiated friendly conversation with each customer to determine level of assistance required.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Built customer loyalty by engaging with and identifying product needs of customers.
  • Maintained assigned area to store standards by setting up and monitoring accurate ad signage and correct merchandise placement.
  • Help customers load purchased equipment when necessary.
  • Helped customers by answering questions and locating merchandise.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Increased customer service feedback scores by delivering outstanding service to customers daily.
  • Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
  • Completed all assigned training to stay updated on important policies and procedures.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
  • Supported managers with organizing store and showcasing new items in eye-catching displays.
  • Offered coupons and special deals to increase quantity of customer spending.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Engaged shoppers, providing assistance and information on merchandise and product features.
  • Managed cash register operations using POS system, including processing sales and returns.
  • Drove sales by successfully employing strategies such as upselling and cross-selling.
  • Kept tabs on competitors by analyzing successes and failures and evaluating impact on market.
  • Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
  • Followed all company policies, rules and procedures to promote company goals and maintain safety.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Assisted in ringing up sales at registers and bagging merchandise.
  • Adhered to all company initiatives and achieved established goals for each.
  • Maintained accurate and attractive merchandise displays to maximize purchases.
  • Dressed in sample and completed garments for photographs and displays.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Prepared products for promotional sampling during in-store demonstrations.
  • Generated brand awareness and positive product impressions to increase sales.
  • Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
  • Processed payments and maintained accurate drawers to meet financial targets.
Tory Burch - Sales Associate/Key Holder
Oak Brook, IL, 10/2015 - 09/2016
  • Maintained updated brand and product knowledge to deliver optimum customer shopping experience.
  • Stocked and merchandised products in compliance with Plan-o-Grams and company guidelines to facilitate organized, attractive store layout.
  • Performed store opening and closing tasks to comply with preset store operations guidelines.
  • Adhered to company policies and procedures and recommended coworkers' compliance to establish uniform standard of conduct.
  • Completed point of sale opening and closing functions to enable accurate transaction processing and accounting operations.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Managed inventory and stock levels in coordination with purchasing and receiving department.
  • Initiated service consultations by asking customers open-ended questions to learn personal preferences and needs.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Maintained high merchandising standards by building attractive displays and monitoring inventory levels.
  • Addressed employee issues and conflicts to provide input, feedback and coaching.
  • Monitored sales performance through analysis of sales reports and comparison shopping.
  • Signed for incoming shipments in manager's absence.
  • Operated cash register.
  • Responded to safety and loss prevention incidents.
  • Organized in-store promotional events.
  • Coached and mentored coworkers in proven sales techniques to facilitate more customer purchases and higher store revenues.
  • Set up visually appealing promotional displays.
  • Maintained store in clean and neat manner.
  • Delegated tasks appropriate to individual employees to provide development opportunities.
  • Managed store security needs as required.
  • Described merchandise and services to customers.
  • Completed special client deliveries in person.
  • Recommended improvements to store procedures.
  • Answered questions and resolved concerns.
Conner Prairie - Concessions Cashier
Fishers, IN, 11/2011 - 07/2012
  • Completed opening, closing and shift change tasks to promote store efficiency.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Monitored and counted food stock and supplies to reorder on time.
  • Prepared [Type] food items, following recipes to cut, chop and combine ingredients in correct amounts and with proper technique, cooking to perfection.
  • Organized food items on serving trays and in carry-out packages.
  • Took orders, prepared foods and processed payments in full-service [Type] establishment.
  • Served drinks and prepared specialty beverages.
  • Received food orders from individuals and explained offerings.
  • Washed, peeled, cut and measured recipe ingredients.
  • Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
  • Verified orders and bagged items for easy transport.
  • Carried pans, kettles and trays of food to and from work stations, stove and refrigerator in accordance with safety standards.
  • Utilized approved food recipes and production standards to monitor quality, serving temperatures and standard portion control.
  • Resolved customer concerns and relayed relevant information to supervisor.
  • Reviewed contents on food trays to check receiving complete order.
  • Performed prep work such as washing, peeling, cutting and seeding fruits and vegetables.
  • Complied with company service standards, including inventory and cash control procedures.
  • Entered requested menu items into POS terminal, modifying with substitutions and add-ons to customize orders.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency.

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Resume Overview

School Attended

  • College Of The Mainland
  • College Of The Mainland
  • TABC

Job Titles Held:

  • Technical Support
  • Retail Sales Associate
  • Sales Associate/Key Holder
  • Concessions Cashier


  • GED
  • Some College (No Degree)
  • TABC

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