Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize
customer dissatisfaction and increase customer loyalty.
|High customer service standards Strong problem solving ability Conflict resolution proficiency Customer Relationship Management software Call center management experience (CRM) Dedicated to process improvement|
Maintained composure and patience in face of difficult customer situations.Trained new employees and explained protocols clearly and efficiently.Researched issues on various computer systems and databases to resolve complaints and answer inquiries.Displayed courtesy and strong interpersonal skills with all customer interactions.Supported customers having data connectivity issues.Provided real-time support to everyday users of Samsung products.Researched, resolved and followed up on customer issues.Handled a large volume of phone calls, chat and emails.Diligently followed up with customers about existing orders.
Companies Worked For:
Job Titles Held: