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technical support resume example with 9+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize


customer dissatisfaction and increase customer loyalty.

Highlights
High customer service standards Strong problem solving ability Conflict resolution proficiency Customer Relationship Management software Call center management experience (CRM) Dedicated to process improvement
Experience
Technical support, 07/2015 to Current
SaicScott Air Force Base, IL,

Maintained composure and patience in face of difficult customer situations.Trained new employees and explained protocols clearly and efficiently.Researched issues on various computer systems and databases to resolve complaints and answer inquiries.Displayed courtesy and strong interpersonal skills with all customer interactions.Supported customers having data connectivity issues.Provided real-time support to everyday users of Samsung products.Researched, resolved and followed up on customer issues.Handled a large volume of phone calls, chat and emails.Diligently followed up with customers about existing orders.

Customer Service Manager, 07/2013 to 05/2015
The Hertz CorporationDurango, CO,
  • Improved service quality and increased sales by developing a strong knowledge of company's products and services.
  • Interviewed, hired and trained new quality customer service representatives.
  • Ran the weekly payroll process.
Customer Service Representative, 05/2012 to 08/2013
PetcoBlue Springs, MO,
  • Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
  • Achieved high sales percentage with consultative, value-focused customer service approach.
  • Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate.
Production Tech, 01/2012 to 07/2012
Central States ManufacturingDallas, TX,
  • Verified that information in the computer system was up-to-date and accurate.
  • Mastered the intricacies of the process flow within each department.Coordinated closely with quality control regarding.
  • products awaiting dispositions.
Education
Bachelor of Science: Communications, Expected in 2017 to University Of Phoenix - Phoenix, AZ
GPA:
Communications
Accomplishments
  • Promoted to Call Center Manager in 3 months.
  • Computed Data Reports Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
Skills
approach, Call center, Conflict resolution, Customer Relationship Management, CRM, client, customer service, inventory, Excel, payroll, problem solving, process improvement, quality, quality control, sales

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Resume Overview

School Attended

  • University Of Phoenix

Job Titles Held:

  • Technical support
  • Customer Service Manager
  • Customer Service Representative
  • Production Tech

Degrees

  • Bachelor of Science

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