technical support resume example with 18+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary
Leadership: Moves forward to address difficult issues and guides others toward the accomplishment of identified, meaningful goals Managing Work Execution: Guarantee that all work is completed effectively; monitors the progress of work against schedules and budgets Building Relationships: Cultivates relationships and works cooperatively in teams Learning and Applying Personal Expertise: Enthusiastically pursues learning and self-development to enhance personal and professional growth; shares learning experiences Focusing on Customer Needs: Meets customer needs by developing and maintaining relationships with both internal and external customers Adaptability: Supports, and initiates change within the organization Effective Communication: Asks questions as necessary to clarify message; actively listens and responds to co-workers; communicates clearly and articulately with individuals and groups
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Work History
06/2008 to Current Technical support Saic | Detroit, MI,

  • Record, confirm and verify all product orders.
  • Establishes new customer accounts in database.
  • Inform new customers on product fulfillment procedures.
  • Orders tests that could determine the causes of product malfunctions.
  • Maintains records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
  • Familiarize customers of appropriate product return procedures and generate Return Merchandise Authorizations.
  • Evaluate and respond to incoming sales leads and requests for technical support assistance.
  • Manage call flow and respond to technical support needs of customers.
  • Create cases and claims for damaged, lost or displaced packages.
  • Identify and solved technical issues with a variety of diagnostic tools.
  • Identify and solved technical issues with a variety of diagnostic tools.
  • Demonstrate professionalism and courtesy with customers at all times.
  • Conduct research to address customer concerns.
  • Remain up-to-date on the latest technologies and solutions applicable to company products.
02/2007 to 03/2008 Church secretary Magna International Inc. | Battle Creek, MI,
  • Performed general office duties, such as maintaining records, ordering office supplies, database management, performing basic bookkeeping duties, invoicing, budget reports, reports, memos, letters, financial statements, and other documents using Microsoft Office and other software Administered Company policies and procedures.
  • Ensured Company compliance with required Federal/State laws.
  • Entered and maintained employee data into the company record keeping systems.
  • Tracked and reported various data in relation to human resources and staffing.
  • Analyzed revenue and program cost data to determine budget priorities.
  • Implemented program plans by ordering needed materials, scheduling speakers, reserving space, and handling other administrative details.
  • Processed payroll, accounts receivable and accounts payable.
  • Coordinated events and worked on ad hoc projects.
  • Arranged domestic and international travel plans and itineraries, including flight, car service and restaurant reservations.
05/2006 to 04/2007 Patient access Gwinnett Medical Center | City, STATE,
  • Interviewed patients to complete documents, case histories, and forms such as intake and insurance forms.
  • Completed medical insurance and other claim forms.
  • Scheduled and confirmed patient diagnostic appointments, surgeries and medical consultations.
  • Arranged hospital admissions for patients.
  • Received and routed messages and documents such as laboratory results to appropriate staff.
  • Maintained medical records concerning HIPPA, medical library and correspondence files.
  • Verified patients’ eligibility and claims status with insurance agencies.
  • Professionally and courteously verified appointment times with patients.
  • Thoroughly researched newly identified diagnoses and/or medical procedures to expand skills and knowledge.
04/2005 to 05/2006 Insurance recovery analyst Phytest Inc | City, STATE,
  • Contacted health insurance companies to determine why claims were not paid.
  • Analyzed medical claim information gathered by investigation, and report findings and recommendations.
  • Examined medical claims forms and other records to determine insurance coverage.
  • Interviewed or corresponded with agents and claimants to correct errors or omissions on questionable claims.
  • Billed medical insurance for claims not paid by health insurance companies.
  • Maintained collections of unpaid medical claims under 10%.
10/2000 to 08/2003 Production associate BF Goodrich Tire Manufacturing | City, STATE,
  • Planned the layout of materials to meet production and schedule requirements.
  • Adhere to all applicable regulations, policies, and procedures for health, safety, and environmental compliance regarding tire manufacturing and good manufacturing practices and standard operating procedures.
  • Set up, verified and troubleshoot for the functionality and safety of equipment, devices and products.
  • Monitored and adjusted production processes or equipment for quality and productivity.
  • Measured and recorded data associated with operating tire producing equipment.
Expected in Current to to Master of Science | Organizational Leadership Brenau University, Gainesville, GA GPA:
Organizational Leadership
Expected in 1 2014 to to B.S | Human Resources Management Brenau University, , GPA:
Human Resources Management
accounting, accounts payable, accounts receivable, administrative, basic, bookkeeping, budget, database management, database, financial statements, forms, general office duties, human resources, insurance, invoicing, layout, letters, materials, Microsoft Office, office, payroll, policies, processes, producing, quality, record keeping, recording, Research, safety, sales, scheduling, staffing, troubleshoot

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Resume Overview

School Attended

  • Brenau University
  • Brenau University

Job Titles Held:

  • Technical support
  • Church secretary
  • Patient access
  • Insurance recovery analyst
  • Production associate


  • Master of Science
  • B.S

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