TECHNICAL SUPPORT PROFFESSIONAL: A proven leader with a passion for technology. A successful track record across a diverse industry all utilizing consultative customer focused process. A trusted expert that can be counted on to identify the needs and establish a solutions for the client. Multilingual in English, French and African dialect (Swahili). Hold a Secret and Top Secret Clearance (TS).
TECHNICAL STRENGTHS, 12/2013 to Current Education and Certifications
MyComputerCareer – Raleigh, NC
Upgrade, Install and configure Windows XP, Vista and Windows 7 Installed, terminated, spliced, repaired and tested fiber optic, CAT5, CAT6 copper and coaxial communication cables between designated buildings/facilities Labeled cables at the opening of each point of entry/exit and splicing devices Configure Windows Firewall Installation of Windows Operating system into a Virtual environment Troubleshooting internet connectivity and slow performance Working with command line IP configuration Installation and support for local and network printers.
CompTIA Network+, MCP, and MTA Networking in Progress: MTA OS, CompTIA A+, MCTS (Server Admin, Active Directory, Infrastructure), MCSA,.
OVERNIGHT STOCKER, 12/2013 to Current Wal-Mart Corporation – Hope Mills, NC
Monitor store activities and ensure neat and clean store appearance at night to greet all customers the following morning.
Processes all freight and arrange all merchandise while Coordinating with coworkers and various departments to identify and report any discrepancies and prepare reports to be submitted to manager.
Organize all store shelves and maintain cleanliness of all storerooms at all times.
Senior Special Forces Communication Supervisor, 06/2006 to 12/2012 US Army – Fort Bragg, NC
RESPONSIBILITIES: Performed Property Management and mission planning for a team of 12 personnel Installation support for Win 7 OS, SW,HW, break-fix, and preventive computer checks/repairs Provided communication support enabling internal and external communication through use of secure Satellite, Radio, and computer network.
Systems Operated: Thales Communication, Inc.
AN/PRC-148 radio) equipment, Special Operations Forces Deployable Node (SDN- Lite (vx)) Software Defined Networking systems, Electronic Transfer device (KYK-13), Simple Key Loader(SKL), Data Transfer Device (AN/CYZ-10) Training: Organized and conducted monthly and annual refresher-training seminars, to ensure the mission-readiness of detachment personnel, with familiarization and operation of communication equipment.
Accomplishment: While deployed to Afghanistan, overcoming the difficulty of the language barrier, proved to be the most challenging.
As the sole communication systems operator, mission assignment required cross-training th.
Basic Training Operations Supervisor, 08/2005 to 06/2006 US Army, Field Artillery Training Center – Fort Sill, OK
Coordinated and managed all administrative duties within the training office at U.S Army Introductory Training Center at Fort Sill, Oklahoma.
Administrative Duties: Incorporated the utilization of Microsoft office software, along with MSWord, MSExcel, and MSPowerPoint, to track and record Initial Entry Soldier activities and training on a daily basis; created progress reports from daily, monthly, and annual schedules and meeting notes, provided administrative support to thirty five subordinate training companies.
Documentation and Planning: Revised training manuals to meet current and future documentation requirements, with input from supervisors and field trainers.
Planned and coordinated monthly and annual training calendars with information gathered from subordinate company's monthly and annual reports.
Accomplishment: At Fort Sill, Oklahoma-performed a pivotal role in the successful graduation of about 300 cadets per an academic year through rehearsal and technical knowledge.
The overall success was.
Squad Leader / Section Supervisor, 01/1999 to 08/2005 US Army, Howitzer Battery – Fort Carson, CO
Served as a Section Leader with tours in Bosnia / Herzegovina(formally Yugoslavia), and Iraq, duties required being Sergeant of the Guard; to provide and oversee base security at Forward Operating Bases for local foreign nationals, U.S government contractors, and U.S army military personnel.
Daily Operations: Supervised and delegated duties on a daily basis to a 12 man security team tasked with implementing force protection procedures and security, at Forward Operating bases.
Property Accountability: Maintained 100% accountability of US Army property worth $590,000 through on-site inventory with zero loss or damage, through monthly and annual inventories.
Training and Leadership: Mentored and provided guidance to eight personnel through monthly and quarterly counseling.
Accomplishment: In Bosnia and Herzegovina, at the height of the military clashes between the Christians and Muslims, the challenge was to prevent unauthorized entry into the secure compound for NATO forces, US Military and contractor security, involved controlling access points to both vehicles and personnel, routinely conducting individual vehicle and personnel searches, during my tour there was zero fatalities or loss of life.
Awarded a (North Atlantic Treaty Organization) NATO Campaign Medal.