technical software qa lead resume example with 12+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
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Hands-On multi-skilled professional with an accomplished 14+ year Quality Assurance background,
Strong experience in development and implementation of test strategies and test automation solutions to ensure the delivery of high quality systems/Products at Agile & Waterfall SDLCs .

  • Test Strategy,Test Plan Development
  • Test Automation(Web/API)
  • Requirement analysis & effort estimations
  • Functional/Regression testing for Web Apps/DB
  • Agile & waterfall methodologies
  • Defect Tracking and Status Reporting
  • Mobile & Cloud based application testing
  • UAT,E2E and Production Support
  • Team Management & Mentoring
Technical Software QA Lead, 11/2017 to Current
ArcoroAtlanta, GA,

Client : BMO Harris Bank N.A Chicago,IL Duration : July 2022-Current

  • Managing and Leading QA team of 12-15 members & direct all types of testing activities throughout production cycles
  • Streamline QA Process through innovative test strategies, Project Planning and metrics for Bank of the west migration project.
  • Review all key test artifacts (Test Strategy,Test Plan, Test cases) with business stakeholders and follow the guidelines.
  • Optimizing test automation through building effective test strategy for continues testing.
  • Actively participate in important phases of Testing Life Cycle Smoke,System, Regression and user acceptance testing tasks.
  • Reviewed the regression testing scope and increase the efficiency and effectiveness through optimization
  • Defect management & Test status report for leadership & business stakeholders
  • Mentoring QA team members and build the next level leadership by implementing career development programs

Client : Project Management Institute(PMI), Philadelphia,PA Duration : March 2020-June 2022

  • Managed and Lead multiple QA teams (Onshore/Offshore) and spearheaded all quality assurance efforts within PMI's eCommerce Platform/web applications.
  • Developed Test Plan/Test Strategy (Manual & Automation) for the development changes in PMI's magento eCommerce platform & b2c workflows and reviewed them with business stakeholders.
  • Helped developing/Maintaining test automation framework(Selenium+java+testng+BDD) and reduced manual testing effort by 60% across web applications.
  • Reviewed all key QA Artifacts(Test Strategy,Test Plan, Test cases) with product owner, Business stakeholders for approval.
  • Performed testing on web services(Rest APIs) and verified the functionality, reliability, performance, and security of APIs..
  • Performed End-to-End testing with all upstream and downstream Systems to ensure that all integrated components work as expected.
  • Identified risks in early stage and executed mitigation strategies with Scrum master,Product owners & stakeholders etc..
  • Attended on Sprint planning sessions and prioritized user stories,reviewed acceptance criteria,provided estimates and planned tasks.
  • Implemented CI/CD pipelines in Ms Azure Cloud for automated test runs and handled repetitive builds,test & deployment tasks & reduced issues.
  • Helped motivating QA team to improve the efficiency & productivity so that time saved can be utilized in different work modules

Client : Fresenius Medical Care , Boston,MA Duration : March 2018-Feb 2020

  • Managed and Lead QA activities of FMC's cloud integration project for both Onshore/offshore QA teams in Agile SDLC.
  • Developed Test Strategy/Test Plans for dialysis mgt projects
  • Provided technical guidance to determine tools for test automation(Web/Mobile),test management & defect management.
  • Supported in improving product reliability, performance, and quality assurance best practices and processes.
  • Performed web service testing using postman api .
  • Engaged in all types of testing activities in SDLC including Smoke,System,Regression and defect management.
  • Attended on Sprint planning sessions and prioritized user stories,reviewed acceptance criteria & provided estimate.
  • Created detailed periodic status reports for senior management.
  • Increased the productivity of the QA team by conducting regular performance evaluation and mentoring programs.

Client: PNC Bank , Pittsburgh,PA Duration : June 2016-Feb 2018

  • Led a team of QA Analysts in assuring the overall quality and integrity of PNC's core banking applications in Agile SDLC.
  • Developed test plan/test strategy for PNC Virtual Wallet project for mobile applications(Android/iOS).
  • Attended on Sprint planning sessions and prioritized user stories,reviewed acceptance criteria,provided estimates and planned tasks.
  • Performed a POC to identify the best test automation strategy for PNC Mobile apps using appium+java+selenium tools..
  • Identified risks in early stage and provided mitigation strategies with Scrum master,Product owners & stakeholders etc..
  • Performed functional (System,Regression) & non functional testing.
  • Reviewed the defects with project team and prioritized them for the release.
  • Performed End-to-End testing and verified integration components.
  • Tracked the progress of QA tasks and shared with management in a timely manner.

Client: Angie's List , Indianapolis,IN Duration : Sep 2015 - May 2016

  • Managed and organized QA tasks for Angie's List-Data migration project with multiple eCommerce web apps developed in java and SQL environment.
  • Prepared initial estimates of the testing effort needed for new developments and functional enhancements in eCommerce applications & products.
  • Developed innovative test strategies for the development changes in data migration projects & b2c workflows and reviewed them with business stakeholders.
  • Performed all types of testing recommended by business for Functional,Regression and UAT scopes.
  • Documented queries and defects and followed up with dev team/product owner for rapid resolution.
  • Performed End-To-End testing for upstream/downstream apps
  • Developed automation test scripts using selenium+java+BDD and increased the automation coverage for Smoke & Regression suites.
  • Managed resources effectively to ensure utilization is maximized, aligned to plan, budget and to timeframes.
  • Performance evaluation and setting up development plans for QA team members.
Senior Software Quality Assurance Engineer, 06/2012 to 08/2015
Apex SystemsNew Albany, OH,

Client: Aetna Health Insurance Hartford,CT Duration June 2012 - August 2015

  • Analyzed DSRs and Raised queries on clarifications & Developed test cases for manual & automation scenarios..
  • Reviewed Test Plan/Test Strategy/Test cases and provided feedbacks.
  • Performed System & regression testing for Aetna Medical Management projects.
  • Raised and managed all defects/bugs identified throughout the SDLC
  • Prepare test progress reports and shared with QA Leadership

Software QA Engineer, 06/2008 to 06/2012
Virtusa CorporationCity, STATE,

Client: Aetna Health Insurance, Hartford,CT Duration: June 20028-June 2012

  • Reviewed requirements, specifications and technical design documents to designed test cases
  • Provided estimations for all testing tasks.
  • Performed all types of testing Smoke,System,Regression & DB testing
  • Raised defects and follow up with dev team for resolutions
  • Test Status reporting for leadership
Education and Training
Bachelor of Science - BS: Computer Science, Expected in 03/2009 to University of Kelaniya - Sri Lanka,

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Resume Overview

School Attended

  • University of Kelaniya

Job Titles Held:

  • Technical Software QA Lead
  • Senior Software Quality Assurance Engineer
  • Software QA Engineer


  • Bachelor of Science - BS

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