Technical Services Engineer II Resume Example Idirect

TECHNICAL SERVICES ENGINEER II

Career Overview

Motivated engineer with years of experience creating, testing, and evaluating software systems and applications. Proven track record in generating ideas to improve system design to enhance customer satisfaction. Dynamic and resourceful individual with a deep passion for creating and delivering programs and solutions that empower a team, company, and customer to meet and exceed desired expectations.

Qualifications

C++ Programming Skills
UNIX/LINUX
Proficiency in TCP/IP protocols
Software Development Life Cycle
CISCO Certified Network Associate (CCNA)

Satellite Communications
System Architecture
Disaster Recovery Planning
Programming and design skills
MS Visio

Accomplishments

Hughes Network Systems: Several spot-awards for outstanding achievement.
Hughes Network Systems: Award for capacity planning excellence.
Update existing software and develop new programs to address specific company needs.

Work Experience

Technical Services Engineer II01/2014 to CurrentiDirectHerndon, Virginia

Analyze software, hardware and network systems in various satellite communication network architectures.
Provide Tier-II global TAC support for the iDirect system.
Test and simulate issues in a lab environment through SSH, PuTTY, and VMware.
Track bugs and bug-fixes with Bugzilla software.
Perform network health checks and system upgrades for customers.
Coordinate with testers for customer bug fixes.
Provide training to department on Linux processes and threads.

Engineer 2 Network03/2012 to 01/2014Hughes Network Systems, LLCGermantown, MD

Performed systems and network engineering for enterprise customers as well as supported internal systems architecture.
Installed, supported and maintained satellite communication networks, Oracle databases, and proprietary equipment.
Implemented system security practices and network engineering fundamentals for various projects.

Engineer 107/2007 to 03/2012Hughes Network Systems, LLCGermantown, MD

For a world-wide provider of satellite broadband services and products, support the satellite communications ground segment and provide O&M for legacy and state-of-the-art satellite networks.
Migrate satellite networks from DVB-S to DVB-S2.
Apply and utilize knowledge of Ku-band, Ka-band, L-band, and IF frequencies to configure satellite ground segment equipment.
Perform disaster recovery preparation and testing for major customers.
Diagnose interference and measure carrier to noise on several satellites and transponders using a spectrum analyzer.
Assign IP addresses on satellite communications ground systems and servers.
Support Network Engineering in the migration of customer equipment to dedicated Cisco switches.
Perform an audit of satellite network monitoring systems.
Configure modulators, down converters, IP addresses, SNMP information, Global Positioning System (GPS), and proprietary RF systems.
Implement frequency plan changes within the network and perform equipment upgrades, installation, and configuration changes adhering to change management guidelines for several thousand NOC hardware components and servers.
Create PHP scripts for internal database documentation.
Create a Java frequency converter using Java SE with Netbeans using Java Webstart.
Support Ku-band satellite ground systems and networks.
Configure, prepare, and stage proprietary production servers for implementation within the internetwork (Windows Server 2003, Windows NT, Linux).
Create images of proprietary servers and restore them as necessary.
Create build sheets and checklists for new equipment.

Intern, Software Engineering06/2006 to 08/2006Veraxx Engineering CorporationChantilly, VA

Gained practical experience and knowledge in the software development industry assisting a team of engineers in the development of flight simulators.
Edited and modified the Software Design Document (SDD).
Upgraded legacy code to C/C++ for an upgrade of an Instructor Operating Station for a MH-53E flight simulator.
Installed drivers and edited X Windows configuration files to get high-end Windows-based graphics cards to work under Linux.
Wrote Linux shell scripts (C-shell) to automate the process of installing flight simulator software.
Researched a Virtual Private Network (VPN) solution.
Cold-started various machines and wrote documentation detailing the process.

Education and Training

Software Engineering (Graduate Studies)North Dakota State UniversityFargo, ND, USA

CSCI 713 Software Development Processes - GPA: 4.0

Bachelor of Science: Electrical EngineeringVirginia Polytechnic Institute & State University (Virginia Tech)Blacksburg, Virginia

Skills

C, C++, Cisco, Cisco IOS, Hardware, Network Systems, Databases, Disaster Recovery, Documentation, Flash, GIMP, GPS, Graphics, Graphics Software, HTML, IP, Java, Languages, Linux, MATLAB, Windows 7, Windows, 2000, Windows 95, 98, Windows NT, Windows XP, MySQL

Operating Systems, Oracle, Programming and Design Skills, PHP, PSPICE, Radio, Red Hat, Routers, Satellite Communications, Servers, Shell Scripting, shell scripts, SNMP, Software Design, software development, spectrum analyzer, SQL, SSH, TCP/IP, software engineering, MS Visio, VPN, Virtual Private Network, X Windows

Resume Overview

Companies Worked For:

iDirect
Hughes Network Systems, LLC
Veraxx Engineering Corporation

School Attended

North Dakota State University
Virginia Polytechnic Institute & State University (Virginia Tech)

Job Titles Held:

Technical Services Engineer II
Engineer 2 Network
Engineer 1
Intern, Software Engineering

Degrees

Software Engineering (Graduate Studies)
Bachelor of Science : Electrical Engineering

Technical Services Engineer II Resume Example

Resume Score: 100%

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