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Technical Service Specialist Resume Example

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TECHNICAL SERVICE SPECIALIST
Summary

Active Field Service Engineer with 30 years of general experience performing various repair, installation, and troubleshooting. Adept at managing all administrative duties. Talented at educating customers about product usage and maintenance. Committed to staying updated on industry standards and technical service knowledge. Proficient Field Service Tech successful at planning work, coordinating paperwork and facilitating communication. Proven skills in keeping customer satisfaction high, controlling inventory costs and applying technical knowledge to solve routine and complex problems. Looking for a challenging new position.

Skills
  • On-site support
  • Hands-on diagnostics
  • Technical acumen
  • Managing projects
Experience
Technical Service Specialist
Telford, PADraeger Medical/Aug 2005 to Current
  • Worked with vendors and customers to optimize delivery schedules and promote satisfaction from day one.
  • Presented professional appearance at all times and performed product installations.
  • Built strong, professional relationships through identification of client needs, which increased overall equipment uptime.
  • Cultivated long-term relationships with clients to accurately quote prices and terms that achieved customer objectives.
  • Established and serviced 20 accounts in assigned territory.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Troubleshot, repaired and maintained operational efficiencies in hydraulic, mechanical and electrical systems.
  • Inspected equipment and processes to reduce maintenance-related downtime incidents and mitigate equipment failures.
  • Oversaw the repair and maintenance of more than [Number] machinery and equipment to maintain fleet operations.
  • Provided on-site services, installed new systems and escalated customer complaints.
  • Skilled at troubleshooting and solving highly complex hardware and software technical issues.
  • Managed maintenance data records and tracked maintenance and operating information for onsite reference.
  • Performed onsite installation, modification and maintenance of systems and equipment.
  • Provided responsive multi-channeled technical support, including live chat to reduce overhead costs and increase productivity.
  • Filed and stored all engineering documents in proper order and by due dates including drawings, version histories and RFIs.
  • Coordinated work between the team, other departments, subcontractors and customers.
  • Repaired and calibrated systems and equipment post-installation.
  • Repaired defectives units using manuals and tools, including [Tool] and [Tool].
  • Traveled to designated area on short notice to support contractors, working weekends and overtime as needed.
  • Managed all administrative operations, including purchase orders, quotations, time sheets and expense sheets.
  • Performed complex technical functions on electrical systems to support engineers including set up, operation, maintenance, calibration and troubleshooting.
  • Diagnosed system failures and determined most cost-efficient solutions.
  • Administered installation service and repair of products along with IT solutions at customer sites as part of long-term maintenance contracts.
Field Service Engineer
Rio Rancho, NMSeveral Companies/Oct 1997 to Aug 2005
  • Troubleshot, repaired and maintained operational efficiencies in hydraulic, mechanical and electrical systems.
  • Checked team member performance and quality of work against established standards.
  • Inspected equipment and processes to reduce maintenance-related downtime incidents and mitigate equipment failures.
  • Identified problems and recorded the solutions for reference purposes.
  • Translated main cable and equipment location blueprints to technicians while declaring system outages and rerouting staff for timely service completion.
  • Oversaw the repair and maintenance of more than [Number] machinery and equipment to maintain fleet operations.
  • Provided on-site services, installed new systems and escalated customer complaints.
  • Created and implemented maintenance program to maintain operational efficiencies and reduced downtime.
  • Skilled at troubleshooting and solving highly complex hardware and software technical issues.
  • Managed maintenance data records and tracked maintenance and operating information for onsite reference.
  • Performed onsite installation, modification and maintenance of systems and equipment.
  • Managed [Number]+ personnel focused on resolving [Problem], [Problem] and [Problem].
  • Coordinated work between the team, other departments, subcontractors and customers.
  • Repaired and calibrated systems and equipment post-installation.
  • Reviewed team safety behaviors and individual personal protective equipment.
  • Contributed to development, implementation and execution of maintenance program by hiring top notch professional [Job title]s.
  • Trained personnel to align objectives, strengthen competencies and standardize operations.
  • Supervised unloading and positioning of equipment and provided instructions to site staff during installation.
  • Repaired defectives units using manuals and tools, including [Tool] and [Tool].
  • Traveled to designated area on short notice to support contractors, working weekends and overtime as needed.
  • Performed complex technical functions on electrical systems to support engineers including set up, operation, maintenance, calibration and troubleshooting.
  • Diagnosed system failures and determined most cost-efficient solutions.
  • Administered installation service and repair of products along with IT solutions at customer sites as part of long-term maintenance contracts.
Generalist Bench Technologist
Albuquerque, NMSeveral Companies/May 1989 to May 1997
  • Used articulators and micrometers to check conformance of appliances and occlusion accuracy.
  • Improved operations by working with team members and customers to find workable solutions.
  • Achieved cost-savings by developing functional solutions to [Type] problems.
  • Earned reputation for good attendance and hard work.
  • Collaborated in development of [Type] procedures.
  • Collaborated with others to discuss new [Type] opportunities.
  • Troubleshot problems with equipment to make repairs or report diagnostics to supervisors.
  • Operated hand trucks, forklifts and scissor lifts.
  • Volunteered to take on additional shifts during peak periods to keep projects with tight deadlines moving forward.
  • Inspected finished products for quality and adherence to customer specifications.
  • Reviewed incoming materials and compared to documentation to check accuracy and quality of [Number] daily orders.
Education and Training
Bachelor of Science: Electrical, Electronics Engineering TechnologiesITT Technical Institute - IndianapolisMay 2000Albuquerque, NM
Associate of Applied Science: Electromechanical Engineering TechnologiesCentral New Mexico Community CollegeMay 1997Albuquerque, NM
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Resume Overview

Companies Worked For:

  • Draeger Medical
  • Several Companies

School Attended

  • ITT Technical Institute - Indianapolis
  • Central New Mexico Community College

Job Titles Held:

  • Technical Service Specialist
  • Field Service Engineer
  • Generalist Bench Technologist

Degrees

  • Bachelor of Science : Electrical, Electronics Engineering Technologies
    Associate of Applied Science : Electromechanical Engineering Technologies

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