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Technical Sales Support Engineer Resume Example

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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary
The project coordinator for a solar energy company it was my job to ensure quality preparation and production of all materials needed for design team, the site coordinator and the rebates coordinator. As a technical support engineer for a wireless communications company, work well with people at all levels of the organization, including stakeholders, customers and outside vendors. Network with the sales teams and technical experts to define and implement technical best practices solutions Developed a talent for taking technical source information and explain it in terms that the customer could understand. A management level leader that operates efficiently and creatively in fast-paced environments.
Highlights
  • Excel in Computer Literate
  • Proficiency in Customer Needs Assessment
  • File/records maintenance
  • Microsoft Office
  • Client-focused
  • Computer proficient
Accomplishments
Process Improvement
  • Created new downtime procedure thoughout organization
  • Disseminated organizational training needs to the sales teams.
Project Management
  • Worked directly with sales, vendors and peers to implement new technologies 4 times in telecommunications and new hardware for solar energy
Experience
to Technical Sales Support Engineer Emd Millipore | Milwaukee, WI,
  • SunEdison - Project Management Coordinator 6 years Manpower Contractor for SunEdison at Kohl's Corporate - temp to perm 6 months) Facilitate and track the deliverables and use appropriate tools to manage resource allocation Implement and manage project changes and interventions achieving project schedules and deadlines; present reports defining project progress, problems and solutions.
  • Working in coordination with manager and site manager to complete the projects - Served as a point of contact as the on-site representative Report the status of various projects with the project manager regularly.
  • Monitor and maintain core project documents alignment with defined project objectives.
  • Conduct technical and product presentations to clients at all levels.
  • Represent the company at special events in a technical capacity and customer service.
  • Collaborate with engineers at the new product introductions phase to deliver design changes.
  • Assessed vendors' products and maintained positive vendor relations.
  • Support activities by attending at trade shows, conferences and other marketing events to create goodwill, and promote the company project.
  • Prepare power point presentations materials for trainings for quarterly network and handset updates.
to Cingular --Technical Support Engineer | City, STATE,
  • Manage client relationships, resolving complex customer network issues, resulting in high customer satisfaction.
  • Network with sales team and other technical experts to define and implement technical best practices.
  • Resolve escalated cases according to internal procedures, with highest level of technical expertise to successfully to help customers.
  • Identified and solved technical issues with a variety of diagnostic tools.
  • Followed up with clients to ensure optimal customer satisfaction.
  • Remained up-to-date on the latest technologies and solutions applicable to company products.
to Ameritech/SBC -- Assistant Manager of Technical Support NA | City, STATE,
  • Enrich the customer experience through following-up, to ensure complete experience satisfaction.
  • Solve technical problems, suggest appropriate workarounds and utilize my expertise to help customers.
  • Coordinate all technical matters for all inquiries with the sales or engineering departments.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Established compatibility with third party software products by developing program for modification and integration.
  • Effectively managed a high-volume of inbound customer calls.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Defused volatile customer situations calmly and courteously.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Initiated operations improvements to improve overall call center productivity.
  • Acted professionally and patiently when addressing negative customer feedback.
Education
Expected in Tech-skills, Brookfield, WI -Microsoft Certified Administrator (MCSA) -CompTIA: A+, Network+ and Security+ Certifications | , , GPA:
Expected in Master CIW | Designer and CIW Professional Marquette University, Milwaukee, WI GPA:
Designer and CIW Professional
Expected in MBA | , , GPA:
Expected in Bachelor's Degree | University of Wisconsin, Oshkosh, WI GPA:
Expected in Bachelor of Arts | , , GPA:
Skills
A+, Business correspondence, call center, conferences, Critical thinking, client, clients, customer satisfaction, Customer service, Dependable, special events, fast, marketing, materials, Microsoft Certified, power point, Network, presentations, problem solving, progress, Project Management, Project planning, Quality assurance, sales, team player, Technical writing, trade shows, vendor relations

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Resume Overview

School Attended
  • Marquette University
  • University of Wisconsin
Job Titles Held:
  • Technical Sales Support Engineer
  • Cingular --Technical Support Engineer
  • Ameritech/SBC -- Assistant Manager of Technical Support
Degrees
  • Tech-skills, Brookfield, WI -Microsoft Certified Administrator (MCSA) -CompTIA: A+, Network+ and Security+ Certifications
  • Master CIW
  • MBA
  • Bachelor's Degree
  • Bachelor of Arts

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