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Technical Representative Resume Example

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TECHNICAL REPRESENTATIVE
Professional Summary
Work History
Company Name- Technical Representative
City, State01/2003 - 05/2014
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Visited customer locations to evaluate requirements, demonstrate offerings and propose strategic solutions for diverse needs.
  • Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns.
  • Networked at events and by phone to expand business profits and revenues.
  • Identified prospect needs and developed appropriate responses along with information on suitable products and services.
  • Researched potential clients and markets to prepare for appointments.
  • Monitored weekly sales to write reports for senior leadership and streamline operational processes.
  • Worked to develop network by identifying and pursuing new leads, attending industry events and building rapport with clients.
  • Serviced existing accounts on regular basis to maximize revenue.
  • Set up appointments with potential and current customers to promote new products and services.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Used Salesforce software to maintain company database with essential account and sales information.
  • Performed cold-calling and follow-ups with leads to secure new revenue.
Company Name- General Manager of Operations
City, State03/1993 - 01/2003
  • Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Conducted performance reviews each quarter, offering praise and recommendations for improvement.
  • Directed day-to-day operations focused on attainment of key business metrics and continuous improvement initiatives.
  • Implemented policies and standard operating procedures for continuous improvement.
  • Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production areas regularly.
  • Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and services.
  • Maintained 100% of equipment at operational readiness annually.
  • Restocked inventory to sustain par levels and produced quarterly inventory audits and calculated, updated and presented reports.
  • Triple net worth of company in six months by implementing a new product and service.
  • Maintained constructive client and vendor relationships.
  • Boosted team performance with enhanced employee evaluation processes.
  • Monitored employee productivity and optimized procedures to reduce costs.
  • Completed bi-weekly payroll for 13 employees.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Performed billing, collection and reporting functions for office.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Compared vendor prices and negotiated for optimal savings.
  • Handled all incoming business and client requests for information.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Integrated computers and dedicated software into company in the early 90's to improve operations and manage work orders and price changes.
  • Maintained computer and physical filing systems.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Sourced vendors for special project needs and negotiated pricing.
  • Coached new hires on company processes while managing twelve employees to achieve maximum production.
  • Oversaw office accounting functions such as AP/AR and payroll to keep finances accurate and current.
  • Received, screened and routed incoming calls.
  • Interacted with customers professionally by phone or in-person to provide information and directed to desired staff members.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Company Name- Secretary
City, State03/1991 - 03/1993
  • Organized envelopes, postage and mail correspondence.
  • Communicated with potential vendors via phone and mail.
  • Data setup/input for 1000's of mail customers.
  • Advertisement and Marketing strategies i.e. radio, billboards, and newspaper marketing.
  • Accounts Receivable.
Skills
  • Customer Relations
  • Product promotions
  • Account development
  • Relationship development
  • MS Office
  • Exteris software
  • Salesforce software
  • Problem resolution
Education
Morgan City High SchoolCity, StateHigh School Diploma
University of Louisiana At LafayetteCity, StateFinance
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Resume Overview

School Attended

  • Morgan City High School
  • University of Louisiana At Lafayette

Job Titles Held:

  • Technical Representative
  • General Manager of Operations
  • Secretary

Degrees

  • High School Diploma
    Finance

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