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Technical Recruiter (Contractor) Resume Example

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TECHNICAL RECRUITER (CONTRACTOR)
Summary
Well educated Staffing Professional with over 10 years of progressive recruitment experience in diverse industries. Provide career counseling, coaching, human resources, recruitment, and employment relation services. Provide job searches, advertising, resume writing and interviewing assistance and instruction on completion of career portfolios. Proficient in Windows, Microsoft Office suite, the Internet, and various HRIS programs and software. Able to adapt quickly to new software practices. Possess knowledge of excellent office management and the principles and procedures of human resources practices. Committed to achieving corporate goals and enjoys new challenges.
Highlights

Clerical, Communication, Customer Service, Problem Solving, Leadership, Recruitment and Selection, Strategic Planning

Training and Development, Employee Relations, Policies and Procedures, Performance Measurement
Accomplishments

Nominated employee of the month for two consecutive years

Experience
Technical Recruiter (Contractor) 02/2015 to 11/2015 HCL America, Technologies Limited Cary, North Carolina
  • Source, recruit, screen, interview and select qualified applicants for IT Technical Support/Help desk support positions Manage and review job descriptions to identify the needs of the hiring manager as well as examining the work environment and inquire about key indicators or require duties that I need to focus on in sourcing Develop a technology mindset in the technical roles and technical skills that I focus on in recruiting Sourcing and uncovering candidates; Identifying qualified applicants during a series of pre-screening processes Meeting candidates in person, telephone, or video conference to assess their qualifications Running and managing the background verification process through third party investigators Showing or offering candidate resume to hiring managers to scrutinize or consider Maintain a series of reports such as a pipeline of applicants, open demand, BGV status and interviews/processes.
Remote Recruiter 07/2014 to 12/2014 Xerox Business Services, Inc Raleigh, North Carolina
  • As a one person recruiting team, I've managed the recruitment process of over 400 non-exempt employees for two health care customer service support contracts within three separate North Carolina locations.
  • post job openings, Managed the entire front end pre-qualification process of recruiting employees; ensure that all applicants have the basic qualifications for all of the call center representative position(s).
  • Scheduled interviews in collaboration with the recruitment team and the hiring managers Used a Taleo recruitment system to conduct the entire back end of the recruiting and on boarding process; process background checks, coordinate drug screenings, fully hire applicants Manage and oversee massive contingents starts due to pending/in process backgrounds Managed and directed all new hires for all three sites on their training start date Monitored the recruitment process of my fellow newly recruiting teammates.
Staff Development Specialist 03/2014 to 06/2014 NC Department of Health and Human Services Raleigh, North Carolina
  • Provide on site post go-live system support and guidance on the NC FAST case management system to staff within the Department of Health and Human Services and to county department of social services staff statewide.
  • Communicate with and engage staff, assist with development of strategies to reinforce practical application of new skills for navigating and successfully working in NC FAST.
  • Provide assistance to new NC FAST users in system navigation, troubleshooting individual cases, and analyzing problems encountered by users as they learn to successfully use NC FAST to complete the work of determining eligibility for economic benefit programs.
  • Prepare FFM Applications for processing throughout the 100 counties within the state of North Carolina.
  • Work within the Triage department of NC FAST in registering clients, fine lining, organizing and cleaning up evidence then forward the appropriate MAGI applications to the specific county.
Recruiter 07/2012 to 12/2013 Xerox Business Services, Inc Raleigh, North Carolina
  • Team of 5 managed the recruitment process of over 800 non-exempt employees for health care customer service support contracts such as CVS, Blue Cross Blue Shield, Humana, WellPoint and Express Scripts As the front end recruiter, I've managed the pre-qualification process of recruiting employees; ensure that all applicants have the basic qualifications for all of the call center representative position(s) Administered testing; screened candidates and their resumes based on the position's requirements Scheduled interviews in collaboration with the recruitment team and the hiring managers Supported candidates request for help with the ACS online application process, administer password resets.
Human Resources Manager 01/2011 to 07/2012 Quality Care Solutions, Inc Raleigh, North Carolina
  • Was responsible for the hiring and recruiting of employees throughout the company Conducted new hire orientations and exit interviews; departmental interviews when needed Designed and implemented corporate policies, procedures and special projects Expedited preparation and compliance of personnel files for organization accreditation Carried out various audit checks to ensure the proper performance procedures has been carried out Tracked and managed employees trainings and/or recertification in trainings; schedule and arrange various corporate and statewide trainings accordingly based on the staff and trainer availability Worked with IT to ensure a functional operation of company's' equipment, internet, emails; being a part of the web design team to develop, enhance and restructure the company website.
Recruiting Assistant 07/2010 to 12/2010 Xerox Business Services, Inc Raleigh, North Carolina
  • Assisted with the recruitment process of 500+ non-exempt employees for health care customer service contracts Managed the pre-qualification process of recruiting employees; ensure that all applicants have the basic qualifications for all of the call center representative position(s) Administered testing; screened candidates and their resumes based on the position's requirements Scheduled interviews in collaboration with the recruitment team and the hiring managers Supported candidates request for help with the ACS online application process, administer password resets Directed new employees on their first day of employment and the start of their training process.
Personnel Secretary 09/2009 to 05/2010 Kittrell Job Corps Center Kittrell, North Carolina
  • Managed student-employees' daily behavior, documents and personnel charts Scheduled and coordinated meetings, appointments, events and other activities for student-employees and staffs Handled various award ceremonies and special events such as student of the month ceremony and graduation Prepared spreadsheets, reports, presentations, memorandums, proposals and correspondence Supervised, coached and counseled over 150 student employees during various times Trained student-employees on the basic clerical/administrative duties and functions; assigned and monitored clerical and administrative responsibilities among the student-employees Handled student employees issues related to minor incidents and events that may happened.
Human Resources Assistant 01/2009 to 07/2009 Pratt Area Community Council Brooklyn, New York
  • Assisted with the recruitment and placement process of new employees (exempt and non-exempt) Conducted new hire orientation for all employees, communicated various compensation and benefit programs Answered and resolved employee questions and problems by interpreting benefit policies and procedures Assisted in the development of new performance management, employee training and evaluation structures Researched, recommended, developed and implemented new and affordable compensation/benefit packages Upgraded and maintained the Human Resources department personnel and employment database systems Updated and Maintained employees' personnel files, medical records, various databases and documents such as mailing/contact lists and client information by handling any changes in timely manner.
Executive Secretary 11/2008 to 12/2008 New York University Langone Medical Center New York, New York
  • Principal assistant for 4 managers including the Vice President of the Employee Relations department Arranged and maintained calendars, scheduled various training seminars, orientations and events Coordinated daily operations within the department including one on one council meetings with employees' Dealt with difficult employees with a calm and fair approach, using both diplomacy and empathy when required Logged and filed grievance reports and correction notices; filed and prepared employee's FMLA (Family Medical Leave Act) forms and requests Utilized PeopleSoft to check the status of employees; provided unemployment information to claims services Researched employee complaints and worked with the appropriate department(s) to resolve them by reviewing the company handbook and policies.
Human Resources Assistant 09/2007 to 09/2008 New York City School Construction Authority Long Island City, New York
  • Worked closely with the Human Resources Manager in processing requisition requests for temporary staffs Maintained personnel records for over 200 contingent, contractual and temporary staffs and consultants Acted as the liaison between a departmental program manager and a temporary staffing agency to hire and recruit qualified individuals for specific job order request(s); screened resumes and scheduled interviews Conducted the initial hiring process of new employees including preparing application packets and new employee orientation packets; scheduled and conducted new hire orientation sessions for temporary staffs Scheduled and arranged massive trainings sessions throughout the company using Microsoft Outlook consisting of 400-600 employees; reserved conference rooms and projector equipment and ordered catering Created a performance goal indicator spreadsheet that was used throughout the company; maintained the HR departments' monthly goal spreadsheet.
Human Resources Assistant 09/2005 to 05/2007 Elizabeth City State University Elizabeth City, North Carolina
  • Provided general administrative support such as answering phones, running errands, preparing correspondence, forms and reports, fax, scan and copy various documents, monitoring the office supply and department mail flow Provided assistance in hiring process activities such as job postings, screen applications and arrange interviews Prepared all new hire paperwork, orientation and benefits packages needed to create new employee profile Assisted potential employees and new hire employees in completing proper documents such as application, I-9 forms, insurance enrollment paperwork, emergency contact information form and other various documents Interpreted, assisted and advised applicants, staff and employees regarding cooperative agreement applications, benefit administration, corporate policies and procedures and state and federal employment regulations Maintained staff, employees, recruitment relations filing and storage system, temporary employees' database and archives of the department records; ensuring all file records stay up-to-date based on employees' status.
Education
Masters Degree: Public Administration Jan. 2015 Strayer University Raleigh, North Carolina GPA: GPA: 3.6 (4.0 Public Administration GPA: 3.6 (4.0
Masters Degree: Business Administration Human Resources Management April. 2011 Strayer University Raleigh, North Carolina GPA: GPA: 3.6 (4.0 Business Administration Human Resources Management GPA: 3.6 (4.0
Bachelor of Science Degree: Accounting May 2007 Elizabeth City State University Elizabeth City, North Carolina Accounting
Bachelor of Science Degree: Business Administration Management 2007 Elizabeth City State University Elizabeth City, NC, United States GPA: GPA: 3.0 (4.0

Business Administration concentration in Management GPA: 3.0 (4.0
Professional Affiliations
The Society of Human Resources Manager (SHRM) - Active Member since 2007 The Raleigh-Wake Human Resources Management Association (RWHRMA) - Active Member since 2010 The American Society for Public Administration (ASPA) - Active Member since 2015
Skills

administrative, administrative duties, administrative support, go-live, approach, agency, basic, benefits, call center, case management, charts, Clerical, contracts, council, client, clients, Customer Service, CVS, databases, database, Department of Health, Employee Relations, employee training, special events, FAST, fax, filing, focus, forms, functional, Help desk support, hiring, Human Resources Manager, Human Resources, HR, insurance, Leadership, mailing, managing, meetings, mail, office, Microsoft Outlook, navigation, organizing, PeopleSoft, performance management, personnel, Policies, presentations, Problem Solving, processes, proposals, Express, Recruitment, recruiting, recruiter, seminars, Scripts, social services, spreadsheets, spreadsheet, staffing, Strategic Planning, Technical Support, telephone, answering phones, trainer, Triage, troubleshooting, video, web design, website

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Resume Overview

Companies Worked For:

  • HCL America, Technologies Limited
  • Xerox Business Services, Inc
  • NC Department of Health and Human Services
  • Quality Care Solutions, Inc
  • Kittrell Job Corps Center
  • Pratt Area Community Council
  • New York University Langone Medical Center
  • New York City School Construction Authority
  • Elizabeth City State University

School Attended

  • Strayer University
  • Elizabeth City State University

Job Titles Held:

  • Technical Recruiter (Contractor)
  • Remote Recruiter
  • Staff Development Specialist
  • Recruiter
  • Human Resources Manager
  • Recruiting Assistant
  • Personnel Secretary
  • Human Resources Assistant
  • Executive Secretary

Degrees

  • Masters Degree : Public Administration Jan. 2015
    Masters Degree : Business Administration Human Resources Management April. 2011
    Bachelor of Science Degree : Accounting May 2007
    Bachelor of Science Degree : Business Administration Management 2007

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