technical program manager resume example with 8+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary
Technical Program Manager taking a hands-on approach to stay current within the fluid and expanding technology industry. Collaborative and decisive across cross-functional teams with strong communication and interpersonal abilities. Possess in-depth experience in translating and delivering complex customer needs into product features with competitive differentiation.
Skills
SQL, HTML, CSS, C#
Applications/Tools: TFS (Microsoft Team Foundation Software), Entity Framework, Micro Service Architecture, WMS (Warehouse Management System), Selenium, Splunk, Swagger, JIRA, Visual Studio 2019, Google Analytics
Program Management: Defining business value, Dependency Management, Release Planning, Stakeholder Management, Project Management, Technical Roadmap Design, Continuous Process Improvements
Work History
03/2021 to Current
Technical Program ManagerAdobe Systems Incorporated – Dallas, TX,
Lead cross-organizational projects in inventory deployment space to design & implement a streamlined tool for product deployment across Nordstrom network saving $4.7 million labor cost.
Drove pilot program to create process around feature intake, release planning, stakeholder management to drive accountability & visibility across engineering and product.
Efficiently Tracked end-to-end deliverables for integrated cross-functional teams to track, schedule, prioritize and ensure on time project delivery
Modernized Nordstrom inventory movement process by deprecating multiple one off applications into a central tool raising efficiency by 50% & reducing annual support cost by $125K
Managed day-to-day programs for multiple Inventory deployment squads with offshore & onshore team members fostering a collaborative & innovative environment
Navigate complex technical implementations & provide recommendations to the executive leadership team based on technical risks & challenges discussed with engineering teams
Lead program to implement process improvements and establish communication channel for both technical and non-technical members
Collaborated with product & partner teams to ensure roadmap, milestones, impact, and scope are properly defined and tracked.
04/2019 to 02/2021
Technical Product ManagerLunchbox – Tampa, FL,
Worked closely with business stakeholders, partner teams and engineering to design and drive LegalConnect's largest API partner eFiling integration representing 25% top-line revenue growth.
Lead agile development implementation for LegalConnect's operation portal to serve customer support team.
Created & managed roadmap for all LegalConnect's platform API products.
Used data driven KPI's to drive business use cases to create buy in across stakeholders & integration partners
Streamlined and standardized all LegalConnect portal logging efforts via Splunk implementation.
Established strategic partnerships via LegalConnect's PaaS product to increase revenue by $2 million YOY.
Partnered with engineering teams throughout development process to analyze data and gain meaningful insights to ensure incremental and finished products align with product vision.
Established credibility with cross-functional teams and partners to drive change management for LegalConnect API.
Translated needs of customer into clear & concise technical product specifications and prioritized direction to the development team.
Leveraged Confluence & Jira Portfolio to create & iteratively update project tracking, milestones, risk for teams and stakeholders to easily self-serve information for API Integration program
Closely partnered with business & engineering to identify gaps, inefficiencies, and areas to drive business impact
07/2016 to 03/2019
Software Development Testing EngineerLA Fitness International – City, STATE,
Lead testing for complex projects by setting clear goals, identifying risks, and tracking progress against deadline
Managed team of 5 QA Engineers for Web & Mobile applications.
Lead cross functional testing projects via agile process. Developed internal WPF application in order to execute coded UI regression and functional test suites with configurable environments.
Wrote over 1000 regression & feature automated test scripts for LA Fitness Web & mobile applications.
Performed White box testing on new feature and business requirements for WPF applications.
Created WPF Coded UI Test framework with emphasis on black box testing. Regularly followed up with development team on discrepancies identified during testing and performance enhancement in daily Scrum.
Determined server operating limits by conducting weekly load tests
07/2013 to 07/2016
Software Development Testing EngineerIHerb Inc – City, STATE,
Created backend integration testing framework with emphasis on micro service architecture.
Performed both black box and white box testing for both front end and back end development of features.
Created 15 projects in line with micro service architecture with over 920 test cases including unit, integration, regression, and functional test cases in C# with Entity framework.
Performed end to end testing from all tiers of ecommerce platform shop, sales, payment, and database.
Directed feature design and development while remaining focused on client needs and business specifications.
Tested complete deployment of WMS (Warehouse Management System) through scrum phases to implement (Inbound, outbound, Replenishment, picking, packing, shipping) in multiple iHerb.com warehouses across the country.
Tested and verified features or project tasks through TFS project management tools following agile methodology.
Documented software defects using Bugzilla bug tracking system as well as TFS and reported defects involving feature and logic functionality.
Education
Expected in 05/2019 to to
Master of Science: Management Information Systems California State University - Fullerton, CA GPA:
Expected in 06/2015 to to
Bachelor of Arts: Anthropology University of California - Irvine, CA GPA:
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