Highly self motivated and goal-oriented professional with a bachelor of science in computer engineering technology; Certificate in UNIX C/C++ programming; PC and networking design, network security, and Microsoft windows server 2008. Ten years of technical support specialist, applications, systems, networking and computers support, demonstrating strong analytical and problem solving skills. Agile Software Engineer, designer, programmer and web developer with deep and wide-ranging IT experience. Strive to build software that is as structurally, semantically and aesthetically cohesive as it is intuitive for the user. Work collaboratively to isolate problem domains and implement simple and repeatable solutions.
TECHNICAL PROFICIENCIES, Caliper Life Sciences & Biotechnology – Hopkinton, MA
Assist in Managing, monitoring and maintaining virtual servers and VM templates.
Participate in the development and on-going maintenance/support of IT Infrastructure to meet or exceed business goals for system availability, stability, security and agility to grow.
Analyze the effectiveness and efficiency of existing systems; proactively develop, communicate and implement strategies or action plans for improving or leveraging these systems.
Create and maintain documentation required to support the IT Infrastructure.
Provide support to employees using excellent interpersonal skills and teamwork.
Some after-hours system maintenance if necessary.
Rotational on-call emergency support.
Application, severs, and network security technologies Knowledge of Cloud Architecture experience, Virtualization Technologies Wireless and mobile configuration, setup, and troubleshoot Operating System: Linux (Sun Solaris, HP-UX), Windows 7, and Server 2008 Networking: Wireless Networking, TCP/IP, DHCP, WINS, VPN Routers, WAN Languages: UNIX Shell Scripting, C/C++, Visual C++, and Visual Basic 6.0 Microsoft .Net Programming in C#, SP, PHP, and VB.NET Application software: Oracle, SAP, Microsoft Office 2016/360.
Technical Support Specialist, 01/2010 to Current Caliper Life Sciences & Biotechnology Inc – Hopkinton, MA
Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.
Perform data backups and disaster recovery operations.
Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
Plan, coordinate, and implement network security measures to protect data, software, and hardware.
Configure, monitor, and maintain email applications or virus protection software.
Planning, implementing and maintaining a MS windows server 2008 Active directory infrastructure Designing, implementing and administering security in Microsoft server 2008 Networks Deploying and managing Microsoft internet security and acceleration server 2008 Maintaining a Microsoft windows server 2008 environment Planning and maintaining a Microsoft windows server 2008 network infrastructure Updating support skills from Microsoft windows 2003 to Microsoft server 2008 Installing, configuring and administering Microsoft 2008 server Maintain and upgrade software, hardware, and network configuration Troubleshoot PC, hardware, software, configuration, build, test, installation and support.
Technical/Quality Support Engineer, 01/2002 to 01/2010 BIO-RAD NEW ENGLAND – Waltham, MA
Software Testing, support and troubleshooting Life science instrument and applications support Supported customers on failure, and data analysis Maintain and upgrade software, hardware, and network configuration In depth knowledge on Virtualization technologies, specifically VMWare.
Troubleshoot PC, Laptops, software, configuration, build, test, installation and support PC Hardware; IBM; DELL; SUN; HP; systems integration, and troubleshooting In depth knowledge and hands on experience with DNS, LDAP, TCP/IP, SNMP and other networking protocols Wireless configuration, deployment, administration including, routers, and firewalls knowledge on Virtualization technologies, specifically VMWare Perform system back-ups; network troubleshooting, and performance tuning Provide advanced wireless networking, encryption, troubleshooting connectivity Assisted engineers to performed high accelerated life test on prototype boards Knowledge of ISO 9002, and manufacturing regulations set forth by the FDA (cGMP) Identifies and evaluates future technologies for applicable solutions.
Test Engineer, 01/1998 to 01/2001 ACT ELECTRONICS, Incorporated – Hudson, MA
Life science instrument and applications support Responsible for helping ensure complete customer satisfaction with Caliper by providing first-level technical and non-tech customer service and basic technical support to customers contacting the Team via telephone, e-mail or other electronic systems.
Supports manufacturing and field service activities such as design, test, checkout, modification, fabrication, assembly and repair of prototype electro-mechanical systems, experimental design circuitry or specialized test equipment.
Assisted engineers to performed high accelerated life test on prototype boards Knowledge of ISO 9002, and manufacturing regulations set forth by the FDA (cGMP) Identifies and evaluates future technologies for applicable solutions.
Certificate: PC and Networking Design with Security Windows 2008 A+ Certified, CompTIA Healthcare IT Technician, MCP, Network+WORCESTER POLYTECHNIC INSTI, Worcester, MA Certificate: UNIX System Administration C/C++ Programming: CLARK UNIVERSITY COMPUTER CAREER INSTITUTE - Framingham, MA
Bachelor of Science: Electronics/Computer Technology, WENTWORTH INSTITUTE OF TECHNOLOGY - Boston, MA Electronics/Computer Technology
CERTIFICATE: Quinsigamond Community College - Worcester, MA
Certificate: PC and Networking Design with Security Windows 2008 A+ Certified, CompTIA Healthcare IT Technician, MCP, Network+WORCESTER POLYTECHNIC INSTI, Worcester, MA Certificate: UNIX System Administration C/C++ Programming : Bachelor of Science : Electronics/Computer Technology , CERTIFICATE :
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