Technical Operations Support Engineer Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Enthusiastic Business Intelligence Analyst eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of [Task] and [Task] and training in [Skill]. Motivated to learn, grow and excel in [Industry].

  • Windows 7, Vista,10, Windows Server 2003 Enterprise, 2012 R2, SQL 2008 / SQL 2012R2 / SQL2014, Ctree Server, Oracle, Android Mobile, IOS, Linux Ubuntu, Mac OS
  • Active Directory, Scripts
  • Ad, Microsoft SQL
  • Analytical skills, SQL
  • Bi, Sql Server
  • Business Intelligence, Symantec
  • Citrix, Trend
  • Client/server, Troubleshoot
  • Seagate Crystal Reports, Troubleshooting
  • Clients, Upgrades
  • Data analysis, Vista
  • Database, Worldspan
  • Databases
  • Debugging
  • Delivery
  • ETL
  • Functional
  • Ghost
  • Linux
  • Logic
  • Mac OS
  • Medisoft
  • Exchange Server
  • Mail
  • Microsoft Office
  • Windows 7
  • Windows
  • Enterprise
  • Oracle
  • Developer
  • Oracle Sql
  • Order entry
  • Personnel
  • Postgres
  • Coding
  • Relational databases
  • Reporting
  • Sabre
  • Software diagnosis
  • Desktop support
  • TCP/IP
  • Staff education and training
  • Technical issues analysis
  • Application support
  • Problem resolution
  • Practice Partner
  • Lytec MD
  • Medisoft Clinical
  • Salesforce
  • Ctell
  • Citrix ticketing system
  • Sabre
  • Worldspan,
  • Microsoft Office
  • Symantec Ghost Solution Suite 2.0
  • BCWipe (Permanent File Deletion)
  • Log Me In Rescue
  • Trend Micro Security Agent
  • Active Directory
  • Exchange Server / Mail

Oracle Sql Developer, Sql Server Management Studio, DbViewer, Bomgar, Seagate Crystal Reports, Postgres Sql, Azure Dev Ops, Power Bi, DataDog, Tableau, Okta

Work History
Technical Operations Support Engineer, 07/2018 to 03/2020
First American FinancialCincinnati, OH,
  • Analyzed and successfully resolved software issues, product defects with engineers and customers.
  • Planned and effectively implemented projects with variety of technicians and business personnel.
  • Maintain, and improve database used to track data, process reports and answer management questions.
  • Using SQL scripts, indexes, and complex queries for data analysis and extraction for various projects.
  • Create complex functional and technical specifications and flowcharts.
  • Analyzed data inaccuracies and provided data exception reporting & ad hoc report analysis.
  • Provided troubleshooting for ETL and reporting solutions bugs.
  • Ensure successful delivery of existing non-automated reports.
  • Resolve complex support issues such as coding and debugging program logic.
  • Analyze application failures through examination of system dumps.
  • Use analytical skills to troubleshoot data problems surfaced through the reports as needed.
  • Troubleshoot issues in all software environments to isolate problems and identify performance issues.
  • Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
Senior Software Support Analyst, 03/2016 to 04/2018
3M CompaniesCordova, IL,
  • Utilized SQL Queries to gather and analyzed Clinical Data from relational databases to find probable causes and possible solutions related to Clinical applications.
  • Detected software failures and created defect reports, documenting problem severity, steps to reproduce, actual result, and expected result during beta testing and GA phases of the release.
  • Provided support in the areas of appointment scheduler, order entry, demographic and lab HL7 interfaces, Patient Portal, EE-Prescribing, and Meaningful Use with primary components used by end users that directly affected their business and clients experience.
  • Assist End Users with failed server migrations.
  • Troubleshoot issues in all software environments to isolate problems and identify performance issues.
  • Liaise with healthcare providers across the U.S.
  • To resolve issues involving Electronic Medical Records applications.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Configured hardware, devices and software to set up work stations for employees.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Removed malware, ransomware and other threats from laptops and desktop systems.
Software Support Analyst, 04/2012 to 03/2016
McKesson HealthcareCity, STATE,
  • Delivered tier I and tier II support by exercising sharp troubleshooting skills and resolving issues with connectivity issues and software in a client/server environment.
  • Installed, configured, and maintained Microsoft SQL databases for use with CTREE Server.
  • Remotely manage several clients around the country with application upgrades and the MU attestation process.
  • Perform and document issue resolution and root cause analysis.
  • Develop strong relationships with end user communities, customers, and business partner.
  • Collaborate as part of an effective team to achieve team’s goals and provide knowledge sharing assistance to team members.
Business Intelligence Certificate: , Expected in
Morris Brown College, Emory University - Atlanta, GA

Atlanta Business Intelligence Group

  • Business Intelligence Certification, Emory University - Jan 2021

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School Attended
  • Morris Brown College, Emory University
Job Titles Held:
  • Technical Operations Support Engineer
  • Senior Software Support Analyst
  • Software Support Analyst
  • Business Intelligence Certificate