technical manager resume example with 14 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Insightful Information Technology Manager with 14+ years of IT leadership experience including oversight of infrastructure, application support and promoting DevOps practices. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Having played the role of full stack developer I'm adept in detecting the issues early in the project and which helps planing and resolving them quickly.


SAFe 4 certified Practitioner

SAFe 4 Certified DevOps Practitioner

  • Programming : .Net Framework, .Net Core, MainFrame technologies, COBOL,JCL,SQL,DB2,JQuery,AngularJS,JavaScript
  • Productivity tools: JIRA,Confluence
  • Source Control : Github , bitbucket and team foundation server.
  • Deployment and CI\CD : Azure DevOps
  • Operating Systems: Windows
  • Code Quality, usage and Security :Sonarqube,App Dynamics and App Insights
  • Adaptable,organized,detail-oriented with professional work ethic.
  • Excellent problem-solving abilities,communication and leadership skills.
  • Received awards for best client services.
  • Effective cross functional team collaborator and resource management.
  • SAFe Certified DevOps Engineer and Practitioner
Work History
Technical Manager, 02/2014 - Current
Beth Israel Deaconess Medical Center North Marshfield, MA,
  • Collaborated and technically managed full stack application team.
  • Worked with User Experience and Product teams to implement and augment UI components architecture on both Desktop and Web application.
  • Coordinated with management teams to plan, develop, align and execute strategies that would meet client's vision, mission and purpose.
  • Oversaw and Implemented Acceptance Test Driven Development methodology using Scaled Agile (SAFe) management process.
  • Planned and arranged meetings with external organizations and individuals, enabling parties to meet and discuss project progress.
  • Lead, Planned and oversaw DevOps transformation for team which resulted in $50,000 annual IT operation savings.
  • Closely collaborated with project members to identify and quickly address problems.
  • Built and utilized reporting systems to keep customers and management in loop with latest information.
  • Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
  • Liaised effectively with others to promote on-going network design, reevaluation and optimization that scaled with company growth.
  • Communicated regularly with customers concerning data exchange and technology integration.
  • Facilitated best user experience through continuous support, training classes, webinars, improvements and communication of system changes.
  • Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
  • Collaborated with project owners and team members to set ambitious but achievable goals.
  • Enforced alignment of project strategy with business objectives and made modifications to promote efficient project completion.
  • Gathered requirements, defined scopes, allocated resources and established schedules meeting or exceeding project demands.
  • Managed and motivated project teams to promote collaboration and keep members on-task and productive.
  • Analyzed projects to determine resource requirements and procured necessary equipment and software.
Senior Software Engineer, 06/2008 - 09/2013
Ibm Corporation , ,
  • Effectively involved in various stages of development starting from Project planning till production and maintenance using Agile Methodology (SCRUM).
  • Developed applications using Microsoft technologies such as .NET Framework 4.0/3.5, Web applications using ASP.NET, Win Forms using Microsoft Visual C#.NET, Database access using ADO.NET and distributed applications using WCF, XML Web Services and Messaging system.
  • Created logic mapping document between background IBM Mainframe System using CICS, COBOL, JCL, VSAM DB2 and Front-end system.
  • Identified process gap and identified areas for improvement, created process, procedure and implement same for quicker turnaround.
  • Interacted with clients to understand business requirements and design optimal technical solution for it.
  • Troubleshoot internal and external customer issues to provide timely resolutions.
  • Reviewed application code and worked with development teams to correct problems, run test scenarios and prepare for deployment.
Software Engineer, 06/2007 - 06/2008
Proofpoint Inc , ,
  • Was part Re-engineering project with client
  • Worked on reengineering project where extracted Business rule out of given lines of code.
  • It involved thorough inspection of code, segregation of data types and making them into user understandable format and finally extraction of business rule.
  • Created logic mapping document between background IBM Mainframe System using CICS, COBOL, JCL, VSAM DB2 and Front-end system.
  • Reviewed project specifications and designed technology solutions that exceeded client expectations.
  • Responsible for analysis, design, coding, testing, documentation and delivery of client change requests.
  • Ascertaining Quality Standards for application coded.
  • Experience in deployment, providing production support for application.
  • Effectively collaborated with both internal and external teams.
Bachelor’s: Engineering, Expected in 06/2005
National Institute of Technology - India,
Status -
  • Achieved DevOPs transformation for my team by reducing the lead time to market from 3 months to 1.5 Weeks. There by increasing the flow with accuracy and efficiency.
  • Collaborated with geographic distributed team of 11 in the development of Smartpoint application.
  • Oversaw knowledge transition for new project at Travelport.
  • Received awards for best client services.

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Resume Overview

School Attended

  • National Institute of Technology

Job Titles Held:

  • Technical Manager
  • Senior Software Engineer
  • Software Engineer


  • Bachelor’s

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