technical manager resume example with 16+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
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Professional Summary

Results-driven professional with 16 Years of industry experience. 11 Years of Customer Facing including 7 Years of Team building and management experience. Detailed and organized with proven strength in aligning business goals with technology solutions. Software Development Cycle expertise with track records of producing high-quality deliverables within timeline. Train new hires and mentors team members to achieve overall team success. Known as top contributing team member dedicated to delivering quality technical work and meeting team goals.

Work History
Technical Manager, 10/2014 to Current
Control TecBoston, MA,
  • Manage 12+ member team to provide various client project deliverables.
  • Work with business stake holders for gathering requirement gathering and release planning.
  • Work with Enterprise Architect to produce technical specification for custom development and systems integration requirements.
  • Work with Quality Analysis team to ensure end-end delivery meets clients release KPIs and gating criteria. Plan for automation testing for appropriate applications.
    Mentor and train technical leads and junior team members.
  • Maintain project schedules by managing timelines and making proactive adjustments.
    Conduct Release Retrospective sessions with client team and plan for action items.
    Manage project releases by conducting CAB meetings and plan deployment schedules.
  • Participate in Code and Design Review sessions with team and ensure defect free releases.

Key Projects

List Manager Platform

o RFQ Request and RFQ Response Management.

o Product Identification and Confirmation.

o Inventory Availability and Pricing.

o Alternate Recommendations.

o Sourcing and Quote Generation.

o Tech Stack: Java, Semantic UI, Vue.js, MongoDB, Endeca Search, AS400

Solutions Operation Management System

o Dashboard and Visualizations for Internal associates.

o Inventory management for Vending Machines.

o Optimization recommendations based on customer usage patterns.

o Realtime alerts and Notifications.

o Tech stack: GCP, Node.js, PostgreSQL, Vue.js, Java, Elastic.

Order History Feature for Internal and External Customers

o Order and Shipment Tracking

o Consolidated Order visibility for various channels like Web, EDI, Manual.

o Tech stack: Java, WebSphere Commerce, Semantic UI, Elastic, AS400

ABC Analysis and Administration Tool

o Scoping and Rating.

o Product Categorization and Management.

o Cost Estimation and recommendation.

o Success Criteria definition.

o Tech Stack: MongoDB, Elastic, Java, Vue.js, Semantic UI.

Technical Lead, 10/2012 to 10/2014
Cisco Systems, Inc.Chicago, IL,
  • Work with business and IT stake holders to gather and detail out functional and non-functional requirements.
  • Work with development team to ensure requirements are delivered as per committed timelines.
  • Held final responsibility for architecture, design and implementation of end-end applications.
  • Designed and maintained streamlined, reusable code for use within internal distributed environments.
  • Documented technical workflows and knowledge in Enterprise Knowledge Portal for Training and Mentoring team members.
  • Conducted regression testing, analyzed results and worked on fixing and providing permanent solution.
  • Led DevOps teams for continuous integration / continuous delivery (CI/CD) process implementation.

Key Projects:

Customer Servicing Portal

o Internal portal for service agent and admins to service the customer.

o Credit Monitoring and Management for internal business users.

o Team Size: 5

Membership Rewards Portal

o Customer Facing Portal for Member Reward Management

o Personalization Engine to provide usage reward leads.

o Recommendations based on usage patterns.

o Team Size: 6

Technical Lead, 07/2010 to 10/2012
Cisco Systems, Inc.Richardson, TX,
  • Develop web applications to support Travel Card product features.
    Work with offshore team and ensure end-end features are implemented including testing and deployment support.
  • Developed Product Configuration application working with business team that enables them to setup prepaid product parameters.
  • Defined parameters for technical development tasks such as API and data acquisitions.
    Work with Enterprise Architect to produce technical specification for custom development and systems integration requirements.
  • Work with Internal and Client Security Architecture group and implement Security Best practices for Enterprise applications.
  • Participate in Design Review process with Client Design Team for all projects.
    Conduct Code reviews for team members and participate in peer review process.

Key Projects:

Brazil, India Travel Card and Gift Card Implementations

o Travel Card Eligibility and Purchase Validations.

o Integration with the countries local banking System to provision the cards.

Software Engineer, 06/2005 to 07/2010
Bastian Material HandlingColumbia, SC,
  • Worked on software development for Travelers Cheque and Prepaid service web applications which is used for placing orders of Travel Cards and Gift Cards.
  • Developed Ticket Monitoring Tool using Java/J2EE stack to support application enhancements requests.
  • Worked with Onsite team to understand functional requirements and deliver relevant modules.
  • Delivered unit-tested systems with required characteristics and within customer-prescribed timeframes.
Tools and Technologies

Programming Languages

Java, Visual Basic

Web Technologies

HTML, CSS, XML, JSON, Web services (REST/SOAP), SS.

Scripting languages

Java Script, Unix shell script, VB Script, Node JS, Jython, JACL.


MongoDB, MS SQL Server, PostgreSQL, DB2

CI/CD Tool Set

Jenkins, SonarQube, BitBucket, Subversion, GIT.

Cloud Technologies

GCP, Azure.

SAAS Applications/Tools

Salesforce, SuccessFactors, SharePoint, ServiceNow.

  • Received Vendor Partner Recognition award in CSP Portfolio
  • Received Certificate of achievement for Establishing Web services Integration with American Express and ITAU Bank branches in Brazil.
  • Received Certificate of Appreciation for enabling First American Express Prepaid in India
  • Received Certificate of Merit for Piloting i-Trim initiative for development project
  • Received Certificate of Merit in Infosys Project Management Elite.
  • Received Crest Award from Mindtree for Individual Excellence.
  • Certified with CSM professional in 2016.
Bachelor of Engineering: Computer Science, Expected in 04/2005
Sri Krishna College of Engineering And Technology - Coimbatore,
Diploma in Computer Technology: , Expected in 08/2002
PSG Polytehnic - Coimbatore,

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Resume Overview

School Attended

  • Sri Krishna College of Engineering And Technology
  • PSG Polytehnic

Job Titles Held:

  • Technical Manager
  • Technical Lead
  • Technical Lead
  • Software Engineer


  • Bachelor of Engineering
  • Diploma in Computer Technology

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