Resourceful Technical Project Manager skilled in streamlining operations and maintaining schedules to ensure
customer satisfaction ad business revenue. Expertise in coordinating diverse teams and resources to complete
objectives. Organized and detail-oriented with proactive and hard-working nature.Ā
Skills
Strong analytical skills
Budgeting and forecasting
Process improvement
Client Management
People Management
Team Leadership
Project Management
Agile
Education and Training
Georgia State
UniversityAtlanta, GAExpected in 2004 ā āBachelor of Business Administration diploma:Computer Information Systems - GPA:Computer Information Systems
Accomplishments
Liaison with support team to modify and improve overall product performance. Ā Reduced client support tickets by 30%.
Grew client portfolio revenue by more than 300%ā
People manager for 6 direct reports, plus project teams up to 15 individuals
Experience
Asrc Federal Holding Company - Technical Manager Orient Point, NY, 10/2011 - Present
Lead multiple teams, up to 15 individuals, on software implementation projects while concurrently managing
6 direct reports (Senior and Technical Consultants).
People management responsibilities include working with employees on career development, setting goals,
compensation planning, creating performance improvement plans, and holding monthly one on one
meetings with each employee.
Manage all aspects of implementation, including liaising between, product, and support teams.
Manage projects from inception to completion through clarifying goals, addressing complex challenges,
communicating strategies, and leading teams to achieve timely milestones using agile methodology.
Also,
create, review and sign-off on proposal's, SOW's and contract amendments.
Coordinate the involvement of all cross functional internal resources, including support, services, and
management resources, to achieve highest level of client satisfaction.
Build relationships with all levels of the client's origination from C-level to IT individual contributor.
Accountable for business results including meeting client satisfaction, productivity, financial, and other
business measurements.
Grew account revenue by more than 200%.
Reduced client support tickets by 30% by improving the support process and providing root cause analysis to
the internal support team.
Developed and implemented a transition to support process across the department that improved process
efficiency as well as customer satisfaction post go lives.
Achieved new level of excellence at Oldcastle APG, while assisting in implementation of Lawson M3 ERP
software package.
Managed all aspects of implementation, including liaising between business and technical team, weekly
status report delivery and led pricing implementation for all Oldcastle APG companies.
Led a team of consultant to implemented credit card POS system across business units.
Conducted analysis and introduced updates on pricing for business units and other modifications to improve
existing business practices.
Acquired solid knowledge of Lawson Key Areas through new users training and existing users support
through help desk.
Trained on all modules of Lawson (Quote to Cash, Procure to Pay, and Manufacturing).
Implemented credit card POS system across business units.
Developed ad hoc reports using SQL.
Conducted interviews, and assisted in recruiting and hiring of associates.
BEARINGPOINT, INC - Business Analyst City, STATE, 12/2007 - 06/2008
Coordinated multiple software implementations program for a large financial institution.
Performed current state analysis to develop recommendations as for implementation of a new software.
Accountable for project implementation process, including current state process mapping, delivery of weekly
status reports for the clients, tracking of project expenses and budget compliance.
Ensured project compliance and exceptional customer experience/service by developing high-impact process
changes.
Served as a liaison between the business team and technical team.
UNITED PARCEL SERVICE UPS - Technical Lead Analyst City, STATE, 08/2004 - 06/2006
Accountable for the full life cycle of web based applications as member of the technology team within
Internal Audit.
Responsible for managing a staff members within my team, and delivered training and support for the end
user.
Developed and implemented technical solutions, ensuring compliance with corporate strategy and business
objectives.
Performed design, deployment, testing and support for a web-based product; provided updates for current
application utilizing Cold Fusion.
Provided SQL Server database maintenance through running and designing DTS packages, executing stored
procedures and provide updates, reflecting department needs.
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