(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Resourceful Technical Project Manager skilled in streamlining operations and maintaining schedules to ensure customer satisfaction ad business revenue. Expertise in coordinating diverse teams and resources to complete objectives. Organized and detail-oriented with proactive and hard-working nature. 
  • Strong analytical skills
  • Budgeting and forecasting
  • Process improvement
  • Client Management
  • People Management
  • Team Leadership
  • Project Management
  • Agile
Education and Training
Georgia State University Atlanta, GA Expected in 2004 Bachelor of Business Administration diploma : Computer Information Systems - GPA : Computer Information Systems
  • Liaison with support team to modify and improve overall product performance.  Reduced client support tickets by 30%.
  • Grew client portfolio revenue by more than 300%​
  • People manager for 6 direct reports, plus project teams up to 15 individuals
Asrc Federal Holding Company - Technical Manager
Orient Point, NY, 10/2011 - Present
  • Lead multiple teams, up to 15 individuals, on software implementation projects while concurrently managing 6 direct reports (Senior and Technical Consultants).
  • People management responsibilities include working with employees on career development, setting goals, compensation planning, creating performance improvement plans, and holding monthly one on one meetings with each employee.
  • Manage all aspects of implementation, including liaising between, product, and support teams.
  • Manage projects from inception to completion through clarifying goals, addressing complex challenges, communicating strategies, and leading teams to achieve timely milestones using agile methodology.
  • Also, create, review and sign-off on proposal's, SOW's and contract amendments.
  • Coordinate the involvement of all cross functional internal resources, including support, services, and management resources, to achieve highest level of client satisfaction.
  • Build relationships with all levels of the client's origination from C-level to IT individual contributor.
  • Accountable for business results including meeting client satisfaction, productivity, financial, and other business measurements.
  • Grew account revenue by more than 200%.
  • Reduced client support tickets by 30% by improving the support process and providing root cause analysis to the internal support team.
  • Developed and implemented a transition to support process across the department that improved process efficiency as well as customer satisfaction post go lives.
Gallagher Bassett Nz Ltd - Senior ERP Software Implementation Analyst
VA, State, 06/2008 - 10/2011
  • Achieved new level of excellence at Oldcastle APG, while assisting in implementation of Lawson M3 ERP software package.
  • Managed all aspects of implementation, including liaising between business and technical team, weekly status report delivery and led pricing implementation for all Oldcastle APG companies.
  • Led a team of consultant to implemented credit card POS system across business units.
  • Conducted analysis and introduced updates on pricing for business units and other modifications to improve existing business practices.
  • Acquired solid knowledge of Lawson Key Areas through new users training and existing users support through help desk.
  • Trained on all modules of Lawson (Quote to Cash, Procure to Pay, and Manufacturing).
  • Implemented credit card POS system across business units.
  • Developed ad hoc reports using SQL.
  • Conducted interviews, and assisted in recruiting and hiring of associates.
BEARINGPOINT, INC - Business Analyst
City, STATE, 12/2007 - 06/2008
  • Coordinated multiple software implementations program for a large financial institution.
  • Performed current state analysis to develop recommendations as for implementation of a new software.
  • Accountable for project implementation process, including current state process mapping, delivery of weekly status reports for the clients, tracking of project expenses and budget compliance.
  • Ensured project compliance and exceptional customer experience/service by developing high-impact process changes.
  • Served as a liaison between the business team and technical team.
UNITED PARCEL SERVICE UPS - Technical Lead Analyst
City, STATE, 08/2004 - 06/2006
  • Accountable for the full life cycle of web based applications as member of the technology team within Internal Audit.
  • Responsible for managing a staff members within my team, and delivered training and support for the end user.
  • Developed and implemented technical solutions, ensuring compliance with corporate strategy and business objectives.
  • Performed design, deployment, testing and support for a web-based product; provided updates for current application utilizing Cold Fusion.
  • Provided SQL Server database maintenance through running and designing DTS packages, executing stored procedures and provide updates, reflecting department needs.
ad, agile, budget, C, Cold Fusion, consultant, credit, client, clients, customer satisfaction, client support, DTS, database, delivery, designing, ERP, financial, full life cycle, functional, help desk, hiring, Internal Audit, Lawson, People management, managing, meetings, POS, pricing, proposal, recruiting, SQL, SQL Server, strategy

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  • Georgia State University

Job Titles Held:

  • Technical Manager
  • Senior ERP Software Implementation Analyst
  • Business Analyst
  • Technical Lead Analyst


  • Bachelor of Business Administration diploma

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